My name is sammy I went on ROBLOX and I noticed that I have been logged out, so I put m...

GetHuman4949180's Hacked Account issue with ROBLOX from June 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4949180's own words
I was trying to say that I sent a report to roblox saying I can’t get into my account because of a bug but all I had to do was refresh my page and it let me in the account. ... My name is sammy I went on ROBLOX and I noticed that I have been logged out, so I put my password again and It said that the password was wrong so I kept trying and trying still no luck. I went to check my email to see if anybody changed my password and I saw that ROBLOX sent me a email saying that ROBLOX must insure that the account “LuvShoota” belongs to me. It said to follow the steps to change my password and I did. It said they will send me a email saying “Change Password” and afternoon a few hours I still haven’t received the email. This happened before but I don’t remember how I got the email. Can you please help me with this situation.

GetHuman4949180 did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

I want you guys to allow me to get back inside my account
Hacked Account issue
Reported by GetHuman4949180
Jun 13th, 2020 - 4 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 44755 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman4949180 started working on this issue
Jun 13th 10:27pm
GetHuman4949180 indicated the issue is not fixed yet.
Jun 14th 2:49am
GetHuman4949180 indicated the issue is not fixed yet.
Jun 14th 2:51am
GetHuman4949180 indicated the issue is not fixed yet.
Jun 14th 5:42am
GetHuman4949180 indicated the issue is not fixed yet.
Jun 14th 5:44am