ROBLOX Customer Service Issues

I encountered an issue with accessing my Roblox account after reinstalling the app. Despite having successfully logged in and out previously with the correct password, upon reinstalling the app, I was unable to log in as it stated the password was incorrect. I suspect my account may have been compromised. I have not linked my email or phone number to the account. Is there a way for me to change the password under these circumstances?

My Roblox account, "charbelo123", was hacked by someone four days ago. I tried entering my account code but couldn't log in despite multiple attempts. I then checked my sister's account she had added and noticed my avatar had changed strangely. The profile displayed "(i was hacket potatos)". I spent about 5 years playing on this account and had invested around $[redacted] for lots of robux. Suddenly, someone took over my account and is playing with it. The account password was "delette123" but now it doesn't work. My friends are trying to help me. Please, I've put a lot of effort into this account and can't just abandon it like this. Please help me.

I am concerned about a recent issue with my daughter unknowingly spending £[redacted] on robux. This has put financial strain on us during a difficult time, and I am seeking assistance in obtaining a refund as a gesture of goodwill. Given our circumstances, we are unable to afford such expenditures given our current situation. I believe there should be more safeguards in place, especially for children under 13, to prevent unauthorized purchases. I would greatly appreciate if this situation could be rectified promptly. My daughter's Roblox accounts are under the names Queenelle0701 and Catsarecookoo123, and the payments were made from my husband's PayPal account. I can be reached at [redacted] I hope for a positive resolution to this matter.

I suspect that the user sevengrand on Roblox may have compromised my account, MaxGamers109. Today, upon redeeming a $10 Roblox gift card, I received [redacted] Robux. Shortly after, I noticed all the Robux were gone. A transaction showed a purchase of a clan from Echo Fighters, owned by sevengrand. On his profile, he acquired a Captain Steelshanks Recruiting Staff for [redacted] Robux on the same day. To be cautious, I have changed my password. While other group members could be involved, it seems unlikely. I kindly request an investigation into sevengrand's actions, potential account suspension, and restoration of my [redacted] Robux. Thank you for your assistance. I await your response.

I, like many Roblox players, have experienced falling for scams. Recently, another player promised me 3k robux, which at the time seemed like a good deal. However, I now realize it was too good to be true. Unfortunately, I shared my account password, leading to the hacker changing my email, password, and potentially even my pin. To resolve this, I am requesting Roblox to reach out to my email ([redacted]), assisting me in reverting back to my original email, as well as helping me reset my password and pin.

Roblox Username: joukha123 For the past 5 months, whenever I play a game, I face bullying from other players who use foreign languages to insult me and swear. They have even exploited a chat glitch to continuously harass me. This all started in a game called Piggy when a girl criticized me for a typo, then followed me to another game to continue bullying. The situation has escalated with more people joining in. They falsely accuse me of swearing and bullying, although I haven't engaged with them negatively. I'm reaching out for help to address this ongoing issue. I have video evidence of the bullying if needed. Thank you for any assistance you can provide to stop this behavior.

I am seeking assistance with a matter regarding my Roblox account. A few months ago, I entrusted a close friend to manage my account as I was losing interest in the game. However, due to us drifting apart and my recent desire to return to playing Roblox during the COVID-19 lockdown, I discovered that she had changed the account password. Fortunately, I was able to reset the password using my email. Upon logging in, I was horrified to find that all the limited items I had purchased over the past year, such as SSHF and others, were missing. I have invested over £[redacted] in Roblox and am deeply upset by this loss. My username is v_w0t. I am devastated and unsure of what steps to take next. Any guidance on this matter would be greatly appreciated. Sincerely, Mia

Hello, I need assistance! I've reached out to Roblox support but haven't heard back yet. A few months ago, I let my best friend use my account as I was feeling disconnected from Roblox. Unfortunately, we're no longer in touch. Recently, with everything going on due to the coronavirus, I wanted to play Roblox to distract myself. When I regained access to my account, I noticed my valuable items were missing. Around £[redacted] worth of Roblox items had disappeared. I'm shocked and upset. Can you please advise me on how I can recover my lost items or provide any guidance? Thank you for your help. - Mia

My 9-year-old sister has had her ROBLOX account, TinyPrincessJasmine5, for almost 5 years. Yesterday, around 8 P.M., she was suddenly logged out and we couldn't log back in despite using the correct username and password. Even after trying on multiple devices, the issue persisted. When I messaged her account from mine, I received a suspicious message about getting ROBUX in a game with a link. Unfortunately, we can't reset the password as there is no email, 2-step verification, pin, or phone number on her account. We are upset about this situation and hope to get her account back soon. We plan to enhance the security once we regain access. Thank you for your assistance. Her username again is TinyPrincessJasmine5.

I purchased the playful vampire for over $[redacted] around two weeks ago. While playing Trade Hangout on 6/5/20, I encountered a user named T_YGR3 who offered me a trade for his "projected items" which included the black commando and Unlucky top hat. Even though these items were valued at around 22k altogether, I declined as I didn't like them. Subsequently, another user with "YT" in their name and a blue valkyrie helmet approached me and inquired about the trade. This user then took me to a secluded spot and introduced me to a concept he called "project item flipping", claiming it could make me rich quickly. He mentioned I could obtain a valk in just three days through this method. Feeling doubtful and confused, I expressed my concerns to him, but he pressured me into countering the trade with two cheaper limited items. Eventually, after reluctantly agreeing, he assured me of potential riches and left, unfriending me immediately. Unfortunately, I fell victim to his deceptive tactics due to my inexperience in trading.

I purchased the playful vampire for over $[redacted] about two weeks ago. While playing Trade Hangout on 6/5/20, I usually prefer to trade with experienced friends to avoid scams, but none were available that day. A user named T_YGR3 approached me offering a trade for my playful vampire with what he called "projected items" like the black commando and Unlucky top hat, valued at approximately 22k. I declined as I didn't like the items' appearance. After he walked away, another user with "YT" in their username and a blue valkyrie helmet asked what T_YGR3 offered. This user took me to a secluded spot and talked about a trick called "project item flipping" claiming it could make me rich quickly. He suggested I add 2 cheap limited items to the trade. Feeling unsure and worried, I expressed my concerns, but he pressed me, asking whether I wanted a valk or the playful vampire more. I reluctantly agreed to the trade, and he assured me he would return in 15 minutes, disappearing after the deal was done. It's disheartening that I fell for this scheme being new to trading.

My grandson eagerly awaits the loading of his Roblox game every month. Typically, on the 7th, the monthly fee is deducted from my account for him to enjoy Roblox. However, the bank statement shows the fee was debited on May 11th, contradicting the scheduled date on the Roblox website. I kindly request that the payment be processed today, as it has been over a month since he last accessed the game. I have already reached out via email and hope for quick assistance to ensure the game loads promptly. The funds are available, and I wish for the payment to occur today and continue on the 7th of each month as originally set. Please confirm if there are any issues with my card. We are looking forward to your prompt resolution. Thank you for your attention to this matter.

My account experienced unauthorized access recently, seemingly for trading purposes. When I logged in on the 4th, I noticed several trades that I did not initiate, resulting in the possession of an item I did not acquire and a premium purchase I did not make. To secure the account, I promptly set up a PIN, activated two-factor email authentication, and updated my password after reporting the incident through a support ticket. Unfortunately, upon logging in today, I discovered that my account had been banned. The affected account's username is Krissvamp.

I'm concerned about my granddaughter's use of Roblox. She has been using it for a while now. I made a purchase some months ago but didn't save my bank details on the platform. Recently, I noticed charges from xsolla on my bank statement. I tried contacting xsolla via email, but my messages kept bouncing back. I asked my granddaughter to find a link to xsolla on her computer, but couldn't locate it. My bank has refunded the charges taken by xsolla. Today, my granddaughter's Roblox account is blocked, and I'm unsure why. Is xsolla a third-party link? This situation seems suspicious, and I would appreciate help in restoring her Roblox account without any hidden charges or issues.

My daughter cannot access her Roblox account as she is locked out and we are unsure which email address was used during setup. We have tried the forgot password option with several email addresses but haven't received any emails. The potential email addresses we think it could be are: [redacted] [redacted] [redacted] [redacted] [redacted] I am hoping to avoid creating a new Roblox account since a lot of money has been invested in this one. Can someone please help me link the account to [redacted] to manage future logins? Thank you for your assistance!

A few days ago, I tried to join my friend's private server on Roblox using my iPad but encountered issues with the Join button. Following my friends' advice, I deleted Roblox to reinstall it but faced a challenge as I could not recall my password. After attempting to reset it for three days, I logged back in yesterday only to find myself signed out without access to my password. Attempts to receive verification codes via email or phone were futile due to ongoing issues with sending them. Later, upon creating a new account to progress in Adopt Me, I discovered that my old account and new account were no longer friends, despite having connected them previously. Monitoring my old account revealed it was online when I was not, leading me to suspect possible hacking activities, especially after observing it unfriending several acquaintances.

Hello, my name is Olivia. I recently noticed that my Roblox account had an issue with my Robux balance. Although I only made one purchase of a [redacted] Robux game pass, my account, which originally had [redacted] Robux, now shows only 24 Robux left. Despite having security measures in place like two-step verification, my balance seems to have decreased unexpectedly. This is frustrating since I should still have [redacted] Robux after my purchase. I fear if this happens again, I may have to consider canceling my premium membership, which I wish to avoid. I want to maintain my premium status while ensuring the security of my account under the username Bambithefawn123. Please resolve this matter promptly to prevent any further inconvenience. Thank you.

I attempted to add my email address to my account, but it prompted me for password verification. Unfortunately, I forgot my password and tried to reset it, but it required knowledge of the current one I couldn't remember. I expected to receive an email allowing me to reset my password but didn't. I'm now locked out of my account as I can't recall my login details. Can you help me reset my password promptly? Your assistance is greatly appreciated. Thank you!

My account, AverageBatman2016, was hacked, and despite reporting it multiple times and filling out forms, no action has been taken. This has been very distressing, and I wish Roblox would address the issue promptly. The hacker, GxkuTVLX, has targeted others as well. I have evidence, including pictures, to support my claim. I've invested over $[redacted] in this account and cannot afford to lose it. The hacker changed my pin and email associated with the account. Please assist me; it feels like Roblox is not taking this matter seriously.

I recently encountered a scam while trading in the game. The individual I was trading with engaged in a fail trade scheme, where you need to give an item before the trade fails. In this case, I offered a sandwich, my fully grown Legendary Fly Ride Kangaroo, Ride Ginger Cat (Ultra Rare from Star Streak), and my Ride King Bee given to me by a YouTuber. During the trade, I placed the sandwich and if the trade had proceeded as it should have, it would have failed. Unfortunately, the other player returned the sandwich prematurely, tricked me, and proceeded to accept the trade, scamming me. In a private chat, they maliciously declared, "GET SCAMMED," and swiftly left the game. Your assistance in recovering my lost pets would be greatly appreciated. Thank you for any help you can provide.