I was sent this and my account was hacked. This was a fraudulent change in the account...

GetHuman4917209's Hacked Account issue with ROBLOX from June 2020

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Before contacting them, items GetHuman4917209 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4917209's own words
I was sent this and my account was hacked. This was a fraudulent change in the account and I’m not able to recover it. Hopefully you can help resolve the issue.**Dear thelazbros*,**We noticed you have changed the email address from *****@***.com to *****@***.com. If you didn't intend to change it, or you think someone else changed it by mistake, then we need you to contact customer support (https:**roblox.com*support) to change the email back. That way we will know for sure that your account is secure and safe.**If you are happy with your new email address on Roblox, you don't have to do anything! It's already set up.*Please do not reply to this message. If you have any questions, please see the Roblox help page (https:**en.help.roblox.com*hc*en-us).**This message was generated by roblox.com.

GetHuman4917209 did not yet indicate what ROBLOX should do to make this right.

How GetHuman4917209 fixed the problem

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman4917209
Jun 5th, 2020 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 43914 others
0 customers following this

Timeline

GetHuman4917209 started working on this issue
Jun 5th 7:47pm

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