My daughter has had her Roblox account for a few years now and she got locked out of it...

GetHuman-marlysta's Account Access issue with ROBLOX from May 2020

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-marlysta's own words
My daughter has had her Roblox account for a few years now and she got locked out of it and she's very sad cause she's worked very hard on it she's told me.i asked her what had happen and why she got locked out "kicked out" she told me when she would be on the app playing games there would be a message pop up on her screen saying she need to sign in with her email so she doesn't get logged out and I guess she didn't do it so now she has gotten logged out and can not get back in. I did have her make another account with a different email address user name and all and then the same thing happen .. apparently she wasn't responding to the message but putting her email address..but is there anything I can do to help her get both accounts back I just put money on the last one she made ..and the first account she worked so hard on for years!! Please let me know if you can help thank you

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Account Access issue
Reported by GetHuman-marlysta
May 29th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 42986 others
0 customers following this

Timeline

GetHuman-marlysta started working on this issue
May 29th, 2020 1:50am