Hello! My account was hacked on roblox. The password was changed and the person who hac...

GetHuman-aminau's Hacked Account issue with ROBLOX from May 2020

Help with my ROBLOX issue
First: share to improve GetHuman-aminau's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-aminau's own words
Hello! My account was hacked on roblox. The password was changed and the person who hacked my account traded my limited items I’ve spent so much money on to their account. I lost my items in the process of being hacked and I’ve already reset my password for my account but now I still don’t have my limited items anymore. I emailed roblox a picture of my items being traded while being hacked and I was told to wait *-** business days for my account to be “possibly” restored. It’s been a couple days and I’m not receiving any emails from roblox. I feel like nothing is being done and I tried calling the roblox support phone number and no one answers due to the Covid-** social distancing. Please help I’m still waiting to get my items back on my account. Thank you!

GetHuman-aminau did not yet indicate what ROBLOX should do to make this right.

How GetHuman-aminau fixed the problem

We are waiting for GetHuman-aminau to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Hacked Account issue
Reported by GetHuman-aminau
May 26th, 2020 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 42620 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account


GetHuman-aminau started working on this issue
May 26th, 2020 6:12am