Tried to buy roblox premium. My itunes account was charged, but the premium didn’t show up..

GetHuman-rlduong's Missing Robux issue with ROBLOX from May 2020

Help with my ROBLOX issue
First: share to improve GetHuman-rlduong's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rlduong may need:
Account holder name, Billing address, and Email address on account
The issue in GetHuman-rlduong's own words
Reach out to roblox so they could fix the issue and I could have the premium features I paid for.. ... Today, I got a $* iTunes giftcard, which was redeemed on my iphone, and decided to buy a Roblox premium membership ***. When I went on the app to check it out, my premium membership didn't show at all. I tried going to the billing page in my player settings, but it said I wasn't a member yet. **I decided to go on my purchase history in itunes and it said the purchase was pending, but my account had already been charged, and it appeared in my subscriptions list in iTunes.* Initially when I made the purchase, a popup came up saying that there was an error completing the purchase, & I should try logging out of iTunes and signing back in again. I tried that, and nothing worked. I was still charged and never recieved premium. I already spoke to Apple Support, they told me to speak here.**I'm writing this in concern as to why the membership isn't showing up, even though the purchase went through. I can send screenshots on my phone as proof of me making the purchase. TY for your support!
This was so frustrating because I paid them and my itunes account was charged but I never recieved anything whatsoever.
Just going into my account and giving me the premium features.
I’ve been playing roblox since ****.
I’ve contacted Apple Support, they told me to go to Roblox Support because they couldn’t do anything about it. roblox support is yet to respond.
How GetHuman-rlduong fixed the problem

We are waiting for GetHuman-rlduong to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Missing Robux issue
Reported by GetHuman-rlduong
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 42273 others
0 customers following this


GetHuman-rlduong started working on this issue
May 23rd, 2020 1:17am