My son was playing Roblox on Monday **th online with a friend. He asked me to pay...

GetHuman4851811's Hacked Account issue with ROBLOX from May 2020

Help with my ROBLOX issue
First: share to improve GetHuman4851811's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4851811 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4851811's own words
My son was playing Roblox on Monday **th online with a friend. He asked me to pay £*.** to purchase Robux. I noted that my account with MasterCard had been blocked due to unusual purchase activity although the purchase seems to have gone through. At that time, over £*** had been spent on my Roblox account and further sums after my card had been blocked.*Apple were not helpful suggesting that this was my son’s fault. He is a very experienced player and is certain that no transactions were made apart from the one he asked me to sort.*This hack deeply concerns me and I have asked the fraud department at MasterCard to look into it. I hope that I will be able to receive some compensation from them. *As noted above, a small number of purchases have not been paid for as my card was blocked before the above were made.*I view this matter very seriously and have no confidence in linking a new credit card to this account. I would be interested to hear your comment, please.*Best wishes,*Peter.

GetHuman4851811 did not yet indicate what ROBLOX should do to make this right.

How GetHuman4851811 fixed the problem

We are waiting for GetHuman4851811 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Hacked Account issue
Reported by GetHuman4851811
May 21st, 2020 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 42110 others
0 customers following this

Timeline

GetHuman4851811 started working on this issue
May 21st, 2020 10:41am
GetHuman4851811 indicated the issue is not fixed yet.
May 23rd, 2020 3:10pm
GetHuman4851811 indicated the issue is not fixed yet.
May 23rd, 2020 3:10pm
GetHuman4851811 confirmed the issue is fixed. Hooray!
May 23rd, 2020 3:11pm
GetHuman4851811 indicated the issue is not fixed yet.
May 23rd, 2020 3:23pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians