My daughters account got hacked ********** around **:**am. They have changed her email...

GetHuman4844211's Hacked Account issue with ROBLOX from May 2020

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4844211's own words
My daughters account got hacked ********** around **:**am. They have changed her email address and her password. I have opened a ticket with Roblox online and i am still awaiting a reply. It has been over ** hours. I have reported the account that has been hacked and said hacker has deleted all her friends, and changed her Avatar. I want this person banned from Roblox for hacking and i want her account back with all the items if the hacker has removed any. Please contact me as soon as possible. The account also has premium and im worried about my bank details on the account. I have also contacted Twitter and no reply.. very fustrated and upset that this has been allowed to happen during lockdown in this pandemic and this hacker is still going about on her account.

GetHuman4844211 did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman4844211
May 19th, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 41910 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman4844211 started working on this issue
May 19th, 2020 8:46pm
GetHuman4844211 shared this issue with friends on Facebook
May 19th, 2020 9:28pm

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