My daughters account got hacked ********** around **:**am. They have changed her email...

GetHuman4844211's Hacked Account issue with ROBLOX from May 2020

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4844211's own words
My daughters account got hacked ********** around **:**am. They have changed her email address and her password. I have opened a ticket with Roblox online and i am still awaiting a reply. It has been over ** hours. I have reported the account that has been hacked and said hacker has deleted all her friends, and changed her Avatar. I want this person banned from Roblox for hacking and i want her account back with all the items if the hacker has removed any. Please contact me as soon as possible. The account also has premium and im worried about my bank details on the account. I have also contacted Twitter and no reply.. very fustrated and upset that this has been allowed to happen during lockdown in this pandemic and this hacker is still going about on her account.

GetHuman4844211 did not yet indicate what ROBLOX should do to make this right.

How GetHuman4844211 fixed the problem

We are waiting for GetHuman4844211 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Hacked Account issue
Reported by GetHuman4844211
May 19th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 41910 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman4844211 started working on this issue
May 19th, 2020 8:46pm
GetHuman4844211 shared this issue with friends on Facebook
May 19th, 2020 9:28pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies