ROBLOX Customer Service Issues

Archive 130

The following are issues that customers reported to GetHuman about ROBLOX customer service, archive #130. It includes a selection of 20 issue(s) reported May 13, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently had my account hacked by someone named Melissa. She claimed she wanted to give me Robux because she thought I was too nice, so she asked for my password. I gave it to her, then quickly changed my password back. She said there was an issue and it logged me out. I begged her to return my account, but she denied knowing what I was talking about. We exchanged numbers, and I tried to communicate with her, but she continued to deny any involvement.
Reported by GetHuman4799400 on Rabu, 13 Mei 2020 pukul 17.19
The game "De Pride Isle" was removed due to "Coronavirus reasons," implying it displayed content related to the virus that was deemed unacceptable. Many users, myself included, are advocating for the game to be reinstated since the creator has addressed the issues highlighted by Roblox. I personally believe there was nothing inappropriate about the game initially, and it didn't seem to reference the novel coronavirus. It is my opinion that Roblox may have targeted the wrong game for suspension considering other games like "Da Hood" or "The Streets" that mention quarantine have not faced similar consequences. Thank you for your attention to this matter. Best regards, Celine.
Reported by GetHuman-celinele on Rabu, 13 Mei 2020 pukul 17.43
I encountered an issue on a game where I was prompted to enter my Roblox username and password, causing me to be redirected and required to create a new account. Luckily, my cousin kindly gave me a penguin in Adopt Me to trade, which helped me accumulate more in-game wealth on the new account. However, I am still eager to retrieve my previous account as I plan to transfer all the pets to my new account, created by my cousin. I would appreciate it if I could receive assistance regarding this matter. Additionally, I am interested in obtaining free admin privileges for any game, as I am facing challenges due to limited resources in some games. Your support in resolving these issues would be greatly appreciated. Thank you.
Reported by GetHuman-isaacgan on Rabu, 13 Mei 2020 pukul 18.11
Dear Roblox Team, I am reaching out about my daughter's account being hacked. It has caused her a lot of distress as her classmates have informed her that her avatar and earned features were tampered with. I am hoping that there is a way to restore the account to her. I have made purchases on the account, and although I believe the hacker might be another child, I am not interested in pursuing them. My main priority is getting the account back for my daughter. Please let me know how we can proceed. I will provide the account name when you respond. Thank you for your attention to this matter. Regards, Has
Reported by GetHuman-hasretz on Rabu, 13 Mei 2020 pukul 18.19
Recently, my account ognija2008 on Roblox was hacked after downloading a PC cleaner. I can provide some evidence to verify that ognija2008 is my account: - I have two groups, excluding Green Technology Studio. - I own several places; however, only 2 are completed and set to private. - There are approximately [redacted] robux remaining in the account. - I am a premium user who purchased [redacted] robux, with two transactions: one for [redacted] robux and another for [redacted] robux with premium. - I have about [redacted] friends on the platform. - I am an active developer, creating a game until the hacking incident. - My favorite game is "Site - 76: Prison Anomalies." The hacker changed both my password and email, preventing me from resetting the password or accessing the account. If needed, I have screenshots of my unfinished game, "Site - 43," as additional proof. I am hopeful for the return of my lost account. Stay safe and healthy during these times and hope to regain access soon. Goodbye!
Reported by GetHuman4819528 on Rabu, 13 Mei 2020 pukul 20.54
Today, my sister and I were playing Bakon when we encountered three users who were extremely hateful and started bullying us. Despite trying to stand up for my sister when one of the users called her a derogatory term, the situation escalated with insults being thrown back and forth. Even though we retaliated, the users continued their hurtful behavior. It got to a point where one of their friends also joined in on the negativity. In the end, they threatened to leave but not before reporting us for something they initiated. I would appreciate it if action could be taken to permanently ban these users from Roblox to prevent this kind of behavior from affecting others in the future.
Reported by GetHuman4819686 on Rabu, 13 Mei 2020 pukul 21.26
I have already sent an email, but nothing has happened. My Roblox account has not been fixed. My username is ognija2008, and my account was hacked. The hacker changed my email and password, making it impossible for me to recover my account through the password reset on the Roblox website. I believe I can regain access if you can send the password to my email. I have Robux in that account, and the hacker does not seem to be using it; they just hacked it and abandoned it. I have already provided proof, but I can resend it if needed. I am hopeful that you can assist me in recovering my password. Thank you in advance, and I wish everyone good health.
Reported by GetHuman4819528 on Khamis, 14 Mei 2020 pukul 12.49
Someone accessed my phone and made unauthorized transactions for Googleroblox purchases using my debit card information saved on the device. I noticed the fraudulent charges on my bank account and reported them to the bank immediately. Only my husband and I are allowed to use my debit card, so these transactions were not authorized by us. I have filed the necessary claims with the bank to request reimbursement for the unauthorized charges.
Reported by GetHuman4821110 on Khamis, 14 Mei 2020 pukul 22.33
My main account has been hacked while trying to receive an evil unicorn product I purchased for [redacted] robux. I attempted to claim it in a parkour game server that asked for my login information, which I accidentally provided. Today, I discovered I was logged out of my Roblox account. Upon trying to log back in with the correct credentials, it kept saying my login was incorrect. I recalled a warning from a player in the game mentioning losing my account which now seems connected to my hacking. I suspect the person who hacked me might have access to my parents' credit card as they received a fraud alert. I'm devastated by the loss of my account, which contained valuable items and robux. I seek assistance in recovering my account, which goes by the username Unicorn_Gaming53298.
Reported by GetHuman-paddyvle on Khamis, 14 Mei 2020 pukul 22.45
My main account has been hacked, and I am devastated. I tried to access the evil unicorn product I purchased for [redacted] robux but didn't receive it. Then, I encountered another server offering the product through a parkour game, where I mistakenly entered my login information. This morning, when I tried to log into my Roblox account, I found I was logged out, and upon trying to log back in, it said my login was incorrect. I remembered a player warning me about losing my account, and now I suspect it's related to that interaction. I had invested a lot of time and effort into this account and still had robux in it. I'm heartbroken about losing my favorite account. Moreover, I fear the hacker may have accessed my parents' credit card information for fraudulent activities as they received an alert this morning. I urge for assistance in retrieving my account and ensuring the perpetrator faces consequences. My username is Unicorn_Gaming53298.
Reported by GetHuman-paddyvle on Khamis, 14 Mei 2020 pukul 23.02
My main account was recently hacked and I believe it was due to a scam in a game server. I wanted to retrieve an evil unicorn product I purchased, but after entering my login details in another server's parkour game, I found my account was logged out. When I attempted to log back in, it said my login was incorrect, which was puzzling. I suspect the hack is linked to a negative interaction with another player in the game. I am distressed as I had investments in this account and lost access to it. I kindly request assistance in recovering my account. The hacker may have also gained unauthorized access to my parents' credit card. I hope appropriate action can be taken against this individual. My username on the affected account is Unicorn_Gaming53298.
Reported by GetHuman-paddyvle on Khamis, 14 Mei 2020 pukul 23.03
I am looking to speak with someone regarding unauthorized payments made on my Google account for Roblox totaling $1,[redacted].36 since 01/05/[redacted] without my permission. I did not authorize these transactions, and they have left my account with a large sum missing. Today, 15/05/[redacted], an additional $[redacted] was taken without my consent, leaving me with no funds for essential expenses. I urgently request a refund starting from 01/05/[redacted] as I did not make these purchases and relied on that money for bills and rent. Please assist me promptly. Thank you.
Reported by GetHuman4822248 on Jumaat, 15 Mei 2020 pukul 06.58
My Roblox account was hacked while playing a game. After logging out and attempting to log back in, I discovered my email and password were changed. Despite contacting Roblox three times, I haven't received any help. A friend recommended this site for assistance. Here are some account details: - First verified email: [redacted] - First birthdate on the account: March 24, [redacted] - Second email used: [redacted] - Two PINs: [redacted] and [redacted] - Old password: jaccoblp12 - Previous phone number: [redacted] - 2-step verification was off - IP address: [redacted].69.4.[redacted] in Perth, Western Australia I suspect not having a "business email" linked to my account for purchasing Roblox gift cards might be hindering my account recovery. For further assistance, please contact me at [redacted]
Reported by GetHuman4822785 on Jumaat, 15 Mei 2020 pukul 11.48
While playing Roblox Bloxburg with my friend, we encountered inappropriate behavior from users in the server chat. They lured us into a basement dungeon where they were acting inappropriately towards us and other female players. We managed to gather some photo evidence of their misconduct before being blocked from their premises. The usernames of these individuals are IvanDolphan, Masteryougurtjr, and Pickles111105. They engaged in offensive behavior, using inappropriate language and commanding us to do inappropriate actions. We documented what we could and are seeking assistance to have these users banned for their disrespectful and disruptive conduct. We urge for prompt action to prevent further harm in the game. Thank you -Julia
Reported by GetHuman4824275 on Jumaat, 15 Mei 2020 pukul 16.39
Hello, I am not a frequent user of Roblox, but I used to enjoy it a lot. Recently, while helping a friend secure her account, I stumbled upon YouTube videos showing people how to hack others on Roblox. I suggest implementing a firewall or a similar protective measure to prevent hacking attempts. One idea could be allowing users to specify which devices can access their account, with the ability to change this setting as needed. Removing these harmful YouTube videos and tracking unauthorized access to ban offenders may help curb these hacking incidents. It is disheartening to see children affected by these actions, and I hope steps can be taken to ensure a safer and happier experience for everyone using the app. Thank you for considering this issue and for your time in addressing it.
Reported by GetHuman4825673 on Jumaat, 15 Mei 2020 pukul 20.32
I made a mistake by sharing my account information with someone who claimed they wouldn't hack me, but they did. After creating a new account to check on the supposed hacker, I found out they had accessed my account. When I tried to log back in, the password didn't work, indicating that they changed it. I would like the hacker to be permanently banned, and for my account, Happydog2o11, to be recovered with all my belongings in Royal High and Adopt Me, including my Robux. I hope for a prompt response and action to be taken. The username of the person involved is juiceboxmon.
Reported by GetHuman4826828 on Sabtu, 16 Mei 2020 pukul 01.32
While playing Roblox, someone offered me Bloxburg money and Royal High money. Initially receiving Bloxburg money, I attempted to return it but encountered a time limit. I proposed returning it later, but they threatened me with social media exposure. Despite possessing video evidence of my innocence, I was banned. I kindly request Roblox to reinstate my account.
Reported by GetHuman-diannate on Sabtu, 16 Mei 2020 pukul 13.29
Yesterday evening, I changed my brother's Roblox password as I suspected his account was hacked due to the sudden loss of almost all his robux, leaving just 1. After my mother purchased a $25 Roblox card, upon registration, he had over [redacted] robux. To verify the strength of the new password, I logged out briefly. However, when I attempted to log back in using the saved password, it did not work. Despite multiple tries for about 30 minutes, I could not access the account. I also tried to recover the account through email, but I believe his account might not be linked to an email or could be connected to his school email, which restricts access to Gmail. The account name in question is Cami_kid8. Any guidance on how to regain access would be greatly appreciated. Thank you, Chris
Reported by GetHuman4828543 on Sabtu, 16 Mei 2020 pukul 15.28
My main account was hacked when I tried to receive the Evil Unicorn product I purchased for [redacted] robux. I thought I would get it, but I didn't. I found a server offering it, which turned out to be a parkour game asking for my login. I mistakenly provided it and later found my Roblox logged out and couldn't log back in even with the correct details. I recollected a player warning me about losing my account, and upon returning to Roblox, I saw it was compromised. I suspect the hacking stems from that encounter. My account, Unicorn_Gaming53298, held valuable items and robux, which I fear is now at risk, along with potential misuse of my parents' credit card. I'm distressed over losing access to my cherished account and seek help recovering it. The server's image had a black background with a neon red outlined oval face shape. I hope necessary action is taken against the perpetrator.
Reported by GetHuman4829168 on Sabtu, 16 Mei 2020 pukul 17.57
I have a Roblox gift card containing $24, and I'm struggling to redeem it. I understand the process involves visiting the website, entering my username, and inputting my Roblox password. However, I have forgotten my password despite trying variations like "Adien123" and "Dillon123." As a ten-year-old female named Uriah, I need assistance to access my account and utilize the funds on the gift card.
Reported by GetHuman-ucor on Ahad, 17 Mei 2020 pukul 01.04

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