I tried fixing my age, however I cannot reset my password to where I can log in.

GetHuman4809330's Reset Password issue with ROBLOX from May 2020

Help with my ROBLOX issue
The issue in GetHuman4809330's own words
My age, because it said the year I was born in was ****, when it was actually ****, so I tried fixing it, in which led to this happening. ... Hi roblox, so my mom already emailed you guys about this issue, but I wanted to see if someone could help us a little quicker because I just love roblox and I cannot stand not being able to play it. Anyways, basically I just turned **, and one day I was updating my status in my settings, when I noticed it said the year I was born was ****. I forgot that when I made my account, it glitched and made it so my birth year was **** instead of ****. So I told my mom and the next day we both when to my laptop and emailed you guys about the problem. It took around a day for someone to answer but we kept emailing back and one of the email's said something like this "hello we have reset the account 'Disabled*lion' and you now have to reset your password" So I clicked on the link it had on how to reset it, and I put in my email I had used for my account, Disabled*lion, and then I went to check my email to reset my password when there was nothing there. So I emailed you guys again and you said to reread the last email and to check into spam or trash files to see if it was there. So I did, but still nothing was there. I tried resending the email loads of times but still nothing. And seeing how you guys reset my account, I can't log in. So if there would be a way to where I can actually get the email that would be awesome, thanks, bye!
I am not * years old, I am **, in which doesn't need safe chat, so It's extremely frustrating to have safe chat when it glitched out and made my birth year **** which was not my fault.
Getting back to me as soon as possible and letting me reset my password to where I can get back to having fun on roblox.
I have been a customer for * almost * years now.
I've tried email after email, call after call, but nothing seems to work, please I'm desperate.
How GetHuman4809330 fixed the problem

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ROBLOX

Reset Password issue
Reported by GetHuman4809330
May 12th, 2020 - a year ago
Not resolved
Seen by 35 customers so far
Similar issue to 40777 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman4809330 started working on this issue
May 12th, 2020 8:01am
GetHuman4809330 indicated the issue is not fixed yet.
May 12th, 2020 4:34pm
GetHuman4809330 indicated the issue is not fixed yet.
May 12th, 2020 4:36pm
GetHuman4809330 indicated the issue is not fixed yet.
May 12th, 2020 4:36pm
GetHuman4809330 indicated the issue is not fixed yet.
May 12th, 2020 4:36pm
GetHuman4809330 shared this issue with your circles on Google+
May 12th, 2020 4:49pm
GetHuman4809330 shared this issue with others over email
May 12th, 2020 4:50pm
GetHuman4809330 shared this issue with others over email
May 12th, 2020 4:51pm
GetHuman4809330 shared this issue with others over email
May 12th, 2020 4:52pm
GetHuman4809330 shared this issue with others over email
May 12th, 2020 4:57pm
GetHuman4809330 indicated the issue is not fixed yet.
May 12th, 2020 5:50pm
GetHuman4809330 indicated the issue is not fixed yet.
May 12th, 2020 5:54pm
GetHuman4809330 indicated the issue is not fixed yet.
May 12th, 2020 5:54pm
GetHuman4809330 indicated the issue is not fixed yet.
May 13th, 2020 12:14am
GetHuman4809330 indicated the issue is not fixed yet.
May 13th, 2020 12:14am

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