ROBLOX Customer Service Issues

On ROBLOX, I frequently encounter cyberbullying that remains unresolved. I have personally experienced it, as has a close friend of mine, along with many others. Despite multiple attempts to contact ROBLOX regarding this issue, no effective action has been taken. The most alarming aspect is the instances where individuals tell others to commit suicide, which I have documented with over [redacted] screenshots. This behavior is often triggered by trivial reasons like someone's sexual orientation. Numerous reports have been made against these offenders, but there are no significant repercussions. Even when a player is banned, it is merely for a day, allowing them to return and continue their harmful behavior. The severity of cyberbullying on ROBLOX is not being addressed appropriately. It can lead vulnerable individuals, especially children and teenagers, to self-harm, contemplate, or even carry out suicide. Many victims find it difficult to ignore such hurtful comments, causing further distress. I have tragically lost a friend to suicide due to relentless cyberbullying on ROBLOX. The lack of adequate action and mere apologies from ROBLOX staff are unacceptable. Instead of issuing temporary bans, I strongly believe that ROBLOX staff should thoroughly investigate incidents of cyberbullying and impose suitable permanent bans when necessary. This issue requires urgent attention.

While playing Roblox, I encountered a girl claiming there was a 10,[redacted] Robux giveaway. She ended up gaining access to my main account creative_cutiee, and I suspect she removed items from the royal high game. Despite reaching out to Roblox via email and phone, I have not received a response. I am distressed about losing my progress and considering involving the police due to the seriousness of hacking. I would appreciate prompt assistance to possibly reset my password and recover the lost items. It took me three years to achieve what I had, and I hope to resolve this issue.

Bonjour, Je rencontre des problèmes pour accéder à mon compte. Mon identifiant est ke06 et mon e-mail est [redacted] J'ai reçu un e-mail indiquant un changement d'adresse e-mail vers [redacted], que je n'ai pas effectué moi-même. Je crains que mon compte ait été piraté. Je vous prie de bien vouloir m'aider à récupérer mon compte en prenant les mesures nécessaires. Merci pour votre assistance. Cordialement, K.

Hi, today my Roblox account, MightyLittleLeah1234, was hacked. There was a person who created a fake Adopt Me game and promised free items if I entered my password. After doing so, I noticed that my [redacted] Robux were missing, along with most of my Adopt Me items. When I tried to reset my email and password, I couldn't because the hacker had changed them. The emails associated with the account were [redacted] and [redacted] The hacker's username is WeMustAdopt. It was really upsetting to lose all my items. Any assistance would be appreciated. Thank you.

I had a bad experience in Adopt Me! while trading with another player. I came across a girl with an owl pet, which is my dream pet. I asked her what she wanted for it, and she mentioned a shadow pet. Since I didn't have that, I offered something else, but she declined the trade. Then, she proposed giving me the owl for free if I put my most legendary pets in a YouTube thumbnail for her channel. She reassured me she wasn't a scammer, but my distraction from watching Vampire Diaries led me to accidentally accept the trade, and she left the game with my pets. I'm devastated as I worked hard for those pets and spent a lot of Robux. I hope to have them back and learn from this mistake. My Roblox username is Queenxxnaija and email is [redacted] I have a screenshot of the user who scammed me: iimysticalpotato27.

Hello. I am having trouble accessing my account due to a hacking incident. It all started while I was playing "Welcome To Bloxburg [BETA]" with a friend. I was working on something when I suddenly got kicked out with a message stating, "Same account launched on different device." This left me concerned. When I tried to reload the page, I received a warning and noticed a moderator note in a language I did not understand, possibly Spanish. As I scrolled down, I was surprised to see a galactic avocado shirt I had created, intending it for personal use only. My username, xXgalactic_avocadoXx, inspired the design. I was shocked to find this item listed under "Offensive items," which I believe is unjustified. I reached out to Roblox support, changed my password, and signed out of all other sessions, but on Saturday, 5/9/[redacted], I was logged out again, leaving me even more anxious. As Roblox holds great importance to me, I sought assistance, which brings me here to narrate the sequence of events and request a password reset for my account. Kindly email me the new password, and I will ensure to set a highly secure one afterward. I appreciate any help provided. Thank you. :)

Hello Roblox team, I am writing about an issue regarding my account. Recently, I discovered that my birth year is incorrect on my profile, showing as [redacted] instead of [redacted]. Despite reaching out initially via email with my mom, we encountered delays in resolving the problem. After receiving a response stating that my account 'Disabled_lion' was reset and prompted me to reset my password, I faced difficulties receiving the password reset email. Despite checking my spam and trash folders as advised, the email was nowhere to be found. Despite numerous attempts to resend the email, I am still unable to access it. As my account has been reset, I am currently locked out. I appreciate your assistance in resolving this matter promptly so I can continue enjoying the Roblox platform. Thank you for your help.

My account was recently compromised by an individual posing as someone offering free robux. Despite sharing the same religious background and making an oath in the name of our religion, the hacker with the username "propaganda" managed to access my account named rizych using my former password, [redacted]. I have already filled out a form detailing the situation and wanted to underscore that I am only 11 years old. I urge the immediate attention of the customer service team to investigate the changed password in your database. The hacker was active on my account, playing Jailbreak, and I fear for the safety of my in-game currency which I worked hard to earn. Please review our chat history to verify my claim, reset my password, and notify me via email once this matter is resolved. Your prompt assistance is greatly appreciated.

I tried using the password I sent you "r[redacted]" but it didn't work. I think I might have to create a new account, but I really don't want to. I just want to change my password to "[redacted]" as it's one of my old passwords. This account means a lot to me as I have friends on there who are far away, and it holds sentimental value. Losing it would be devastating, like losing a part of my life. I want to protect it like a precious treasure. Roblox is a game I enjoy playing, but losing my account would be heartbreaking. Please help me change my password to "[redacted]" to secure it. It's important to me, like fighting to save a loved one. I urgently need your assistance.

I have been attempting to access my account for the past hour. I log in as usual and encounter the message "Please verify your account to confirm you are human." I complete the verification process, but the issue arises when I keep getting redirected back to the verification page. Despite repeated attempts, I am unable to access my account as I keep getting stuck on the verification page. Any assistance would be greatly appreciated.

My child was locked out of her account "cheetahaem" today, and her password failed as of 8 AM CDT on 5/12. We tried to recover the account using the original email we set it up with ([redacted]), but we didn't receive any password reset emails. We followed the hacked account directions, but the email notifications weren't coming through as the hacker changed the email associated with the account. We've submitted multiple help requests with no response. My child noticed someone else playing with all her items in Adopt Me, claiming they hacked the account. Is there any way to restore her account with all her items and points? Thank you.

I have been experiencing difficulty accessing the game Roblox for the past two days. Each time I try to launch the app, it gets stuck on the loading screen without progressing. Initially, I suspected it was an issue with my iPad, so I exited the app and restarted it, but the problem persisted. I then powered off my iPad completely and restarted it, to no avail. I also attempted to reset my wifi connection, but the game still wouldn't load. Given the current tough times and my extended time at home, I am eager for some entertainment and would appreciate any assistance in resolving this issue. Thank you.

My daughter's Roblox account, liltifftiff, was accessed by a friend who changed the password, leaving us unable to reset it as we had not registered an email address. During this time, her friend traded away all the gifts and pets my daughter had collected to different accounts. When confronted, her friend responded with inappropriate and abusive messages. This incident has distressed my daughter as she lost items she worked hard for. We are addressing the issue with the school and the friend's parents. Is it possible to reset the account to its previous state before the trades occurred?

Hello, I go by the username "harsh1907." Recently, my Roblox account got hacked, and I can no longer access it because the email associated with it was changed today. I received a notification stating that the Gmail linked to my Roblox account was changed from "[redacted]" to "[redacted]" The message mentioned that if I suspect someone else made this change, to inform them through the support form. I urge you to assist me in resolving this issue by preventing the individual with the email "[redacted]" from accessing my account, as they could potentially take control of it since they verified their email on my account. I have proof of the email I used for purchasing Robux if needed. I kindly request your help in securing my account. Despite having my Gmail and phone number verified, I do not receive any messages when attempting to reset the password. I suggest that Roblox should facilitate verifying ownership through my verified Gmail, phone number, or the billing email address associated with my account to aid me in recovering it. Thank you, Sincerely, Advaith

I ran an advertisement for my group as Michael555555. I invested 4,[redacted] Robux to display it for 24 hours. Unfortunately, the ad was taken down after just 30 minutes for supposedly encouraging multiple clicks. The design, created by a graphic designer I paid well, was the main reason users would engage with it. I am frustrated as I recently spent around $[redacted] to $[redacted] on Roblox and find this moderation decision abrupt and unjust. I request a review of the moderation, its removal from my account, and a refund for the ad.

I recently encountered an issue with ROBLOX where my account got banned for "game card theft." I sought advice from friends after receiving what I believed were legitimate ROBLOX gift cards from someone on Discord who didn't ask for anything in return. Unfortunately, it turns out the cards were stolen, and I unintentionally broke the rules by redeeming them. I have reached out to ROBLOX via email, but I think it would be more effective to discuss the situation over the phone. It's disheartening to be banned when I had no malicious intent and simply saw it as a generous gesture. I hope ROBLOX can reconsider and lift the ban, as I have been a loyal customer for four years, investing a significant amount of money into the game.

Yesterday, I got banned from ROBLOX because of 'game card theft' accusations. I want to clarify that I have never been involved in any stealing activities, including ROBLOX card theft. Recently, a friend gifted me a ROBLOX card which I redeemed last Friday. However, my account got terminated out of the blue. I am genuinely confused and upset as I have always followed ROBLOX's terms of service and would never intentionally jeopardize my account. It's frustrating to be falsely accused especially during these challenging times. I believe there has been a mix-up since my friend, who is located in Canada/America, purchased the card, and I, in the UK, redeemed it. Despite blocking him as a precaution, he denies any involvement. This incident has strained our friendship, and I am disappointed, considering he is the only person who recently gifted me a ROBLOX card.

I was recently banned from ROBLOX for alleged 'game card theft', which is completely false. I have never stolen anything, let alone a ROBLOX card. The last time I dealt with a ROBLOX card was this past Friday when a friend gave me one as a gift, and I redeemed it without any issues. I woke up yesterday to find that my account had been terminated, which has left me feeling confused and upset. I always strive to adhere to ROBLOX's Terms of Service, and I would never intentionally do anything to jeopardize my account. I believe there has been a misunderstanding, especially considering the distance between where the card was purchased by my friend in Canada/America and where I redeemed it in the UK. Despite blocking this friend who denies any wrongdoing, I believe ROBLOX should investigate this further and reinstate my account. I have invested a significant amount of money in the game and would appreciate a resolution.

I got banned on ROBLOX yesterday for alleged 'game card theft,' which is completely untrue. I have never engaged in any form of theft, let alone stealing ROBLOX cards. The only recent involvement I had with a ROBLOX card was last Friday when a friend gifted me one, which I promptly redeemed without any issues. It's baffling how my account was suddenly terminated without any valid reason. I always adhere to ROBLOX's Terms of Service and would never jeopardize my account intentionally. The fact that the card was purchased in one country and redeemed in another should serve as evidence of the mix-up. Although my former friend, who bought the card, has denied any wrongdoing and is now blocked, they remain the sole individual who recently gifted me a ROBLOX card. I urge ROBLOX to investigate this mistake and reinstate my account promptly. I have invested a significant amount of money into the game and feel unjustly punished for something I did not do.

My account has been hacked, and I can no longer access it with my credentials. Even after trying to reset it, I am not receiving any emails. The account shows as active, and the avatar has been changed. The account in question is andrix_roblox: Email: [redacted] Password: samuele1 I had purchased [redacted] Robux separately, the last [redacted] a few days ago (11/05/[redacted]). Recently, I bought a gamepass for Adopt Me, some Adidas and Nike clothing, a tail, and a black mask for the avatar. The games I used to play were Parkour l'Italia, Adopt Me, and Mad City. We have also reported the account for theft. Please help me as soon as possible.