ROBLOX Customer Service Issues

My friend and I were creating our own obby game and opted for a YouTuber obby, thinking it was simple. We accidentally used an item by a player named abbott2004, who is rumored to hack accounts and have games removed after someone uses their block/build. We discovered this when my friend Kmoran41223 tested the obby and noticed NPCs were renamed "infected" with a threatening message from abbott on the screen. My friend, who was learning to code on Roblox for our game, had encountered this player before and heard about their misdeeds. It seems likely that all accounts associated with abbott are connected. I really hope action can be taken against this individual to prevent potential loss of my game and account, which I've had since [redacted]. Sincerely, Lucille1012, a member of the Roblox community.

Hello Roblox team, I am having trouble accessing my account as it has been compromised. Despite knowing the correct password, my attempts to regain control have been thwarted by the hacker who changed the email linked to the account. The username of the affected account is itskaitlynf, currently with a locked pin that my friend and I attempted to guess. The hacker, "Raina N," initiated 2-step verification and may be associated with the account "gamerwolf777744." I seek your assistance in account recovery, especially in resetting the pin. I have created a temporary account, ihatekaitlynsquad, to gather information. Any help in identifying and banning the hacker from Roblox is greatly appreciated, as my account holds significant personal investment. Thank you for your attention to this matter.

Hi Roblox, I am reaching out because my account has been hacked, and I am unable to access it. Although I know the password, my friend and I discovered it. She mentioned that she does not like Kaitlyn, which is me. Unfortunately, I cannot reset the password since she altered the email linked to the account. Her name is Raina N, and my hacked account username is itskaitlynf. The account pin has been locked due to our unsuccessful attempts to guess it. Can you assist me in resetting the pin if I regain access to my account? During our attempts, she logged us out and enabled 2-step verification. I sincerely hope for your help in reclaiming my account, as I have invested a significant amount of money in it. I created a fictitious alternate account named ihatekaitlynsquad, and she accepted my friend request. If you can aid me, I am willing to provide access to that account for your use. I suspect her Roblox account is gamerwolf777744 since I never accepted that friend request. If you are able to identify her, please consider banning her from Roblox. Thank you.

On the 8th of May around 2:10 in the morning, a girl asked me to be her best friend, and I said yes. Then another girl arrived and mentioned she had won a contest on TikTok. She asked for the pet to make it shiny, and once done, she offered me something too. I accepted for her to make my bat shiny. After that, they said goodbye and left. I remember one girl's name, Lolalaqueen, but not the other who had "alix tic tic" above her head. Is it possible to return my pet bat? My username is selenazerty2. Thanks a lot.

I felt ignored when I reached out for help. Instead of addressing my issue with resetting my Roblox account password, they focused on fixing the website. Their advice to solve it on my own without guidance was unhelpful, as I had already tried multiple sites. I do not recommend their service. 0.5 star rating.

I recently experienced a concerning situation in Roblox. Someone approached me asking to trade my Blizzard Beast Mode item, my dream possession. When I declined, they offered me a modeling opportunity and requested I click a provided link to apply a clothing texture. After following their instructions and being abruptly blocked, I realized my account might be compromised. Upon reentering the game, I received a prompt stating I had logged in from another device. Recognizing the breach, I promptly changed my password but discovered my avatar had been altered, replacing my beloved Blizzard Beast Mode with a less desirable item. Additionally, a user named VxMood sent a friend request that mysteriously auto-accepted. To my dismay, checking my trades revealed VxMood had deceitfully exchanged their Noob Assist for my cherished Blizzard Beast Mode. This fraudulent transaction has distressed me deeply, as the item held sentimental value. I urge for necessary actions to be taken against VxMood for manipulating and hacking my account. Thank you for your attention to this matter. -u

Hello, I am a parent of three children, one daughter, and two sons. They recently had their Roblox accounts hacked and it has been very upsetting for all of them. While they were playing Roblox under the usernames laya_spring, yousif_spring, and baby_hashimistebest, the game crashed and they were logged out. When they attempted to log back in, they were told the passwords were incorrect. The passwords for the accounts are laya5544, yousif5544, and b@by_h@shim. I kindly request assistance in changing their passwords back to regain access to their accounts. Your help in resolving this matter would be greatly appreciated as we have been loyal supporters of Roblox for quite some time. Thank you for your understanding and support in this situation.

Buenos días, Mi hijo tiene problemas con su cuenta de Roblox porque ha sido hackeada. Al intentar iniciar sesión, aparece un mensaje de error sobre el nombre de usuario y la contraseña. No hemos realizado cambios en la cuenta y, extrañamente, ahora dice que no hay ningún correo asociado. Recibí un email de autorización en mi correo electrónico antes de que la cuenta fuera hackeada. Al intentar restablecer la contraseña, no recibo ningún correo de verificación. El soporte técnico de Roblox afirma que no hay ningún correo asociado. He invertido dinero en Robux para mi hijo y es frustrante perderlo de esta manera. Espero que entiendan mi preocupación, ya que se trata de un niño y de dinero invertido. Saludos.

I went on a game where they asked for my password, and being naive, I entered it. When I left the game, it was in Indonesian, so I switched it back to French, but every time I exited settings, it went back to Indonesian. When I tried to play a game, it asked me to log in, so I left Roblox, went back, and had to either sign up or log in. So, I logged in, entered my username and password, but the password was wrong. It wasn't the same password anymore. So, I created another account, checked my real account, and saw in my groups that I had joined a group I never joined.

Sometimes, I experienced frequent disconnections with a message stating "account logged in from another device," leading me to change my password multiple times. However, one evening, I forgot the latest password reset. After a week, I recalled the correct password, and upon entering it on my phone, it worked. Yet, when attempting to input the password on my iPad three hours later, it was deemed incorrect. Subsequently, upon checking my phone, I discovered I was logged out, and the password was once again incorrect. I require assistance in regaining access to my account, kitties_catwins.

Yesterday, while playing Roblox, I discovered that my account was deleted due to alleged adult content, even though I had only been playing my usual games. Later, my friends and I created a new game using Roblox Studio. I have been a Roblox user for over three years, and I am extremely dismayed by this situation. I am eager to rectify any mistakes I may have made and request a chance to resolve this issue. I am willing to delete the new game if necessary, as I have invested a significant amount of money into the platform and am saddened by the account removal.

I need assistance with a situation involving a hacking incident on Roblox. My account (MO_RichGirl2008) was compromised after a girl hacked my cousin's account (Nardia_epic) and impersonated her in order to deceive me. Believing it was my cousin, I shared my password with her to receive robux. Upon realizing the deception, I contacted her from an alternate account, requesting the return of my account, which she has not done. I kindly seek your help in resolving this issue and regaining access to my account on Roblox. Thank you. Sincerely, MO_RichGirl2008.

To prevent hacking, I changed my password. Unfortunately, I got hacked and got logged out. When trying to log back in, I realized I forgot my password because all my passwords are similar. After trying all possible passwords, I checked my account and saw it was in Indonesian. I also joined an unknown Roblox group. It would be best to reset my password as I have plenty of evidence to prove this account is mine.

Yesterday, when I attempted to log into Roblox, I encountered issues with my username and password. Despite numerous attempts, I was unable to access my account. After discussing the situation with my best friend, she mentioned the possibility of my account being hacked. This has been truly upsetting for me as I dedicate a significant amount of my time to playing Roblox, particularly in games like Adopt Me and Bloxburg where I have valuable pets, houses, and possessions. I am reaching out to seek assistance in recovering my account. Any help provided would be greatly appreciated.

In Adopt Me, my favorite game, I encountered a situation where a girl wanted to do a "trust trade" with me, promising a neon fly bee in return. Needing more good pets, I agreed, but my iPad died mid-trade. I asked my best friend to contact her, but she denied knowing me and proceeded to scam others in the server. I just want my Shiba Inu back. If you could help by banning her, I would be grateful. Being scammed multiple times in the game has made me upset, and I even cried about it. Thank you in advance for any assistance you can provide.

My daughter's account, Jannapat2020, has been hacked. She recently bought [redacted] Robux for $27.99 CAD. When she tries to reset her password using my phone number, it shows her old inactive account with the username Jannacondes instead. We need help accessing her new account and retrieving the [redacted] Robux that we purchased but she hasn't used yet.

Hello, I am the mother of a girl who can no longer access the game because she forgot her password. When she registered, she did not provide an email or phone number for reference. Now, when she waits for the 6-digit code to update her password, she does not receive any messages. The process was successful up to the point of code delivery. How can we recover her profile since she has invested a lot of time and money? Best regards, Valentina Agro'

I developed a Roblox game named "Battle of the Islands" in collaboration with my studio, Doge100 Studios. I've encountered an issue where players are redirected to another game titled "Boosting FPS..." by Roblox FPS Booster after seeing a message about a new loading screen. Upon reviewing the account of the player involved, I discovered they are an average player who joined on January 20 of this year. Despite my attempts to resolve the problem by deleting certain models in the game, I'm still experiencing issues such as one of the deleted models initiating a transaction for purchasing an item. I'm unsure how to prevent transaction messages from being sent to players upon joining. Any assistance with this matter would be greatly appreciated.

I have experienced bullying from multiple accounts on Roblox. The accounts with the usernames Battl1e, battleO_O, mr_dragon14, akshayzgamerzz, jagrut752, bloodishappy, toxlcAim, blessedtype, jonwhack, djplaysroblox16, travion_13, dib368, and micky_pancakes1509 have been causing issues by getting into fights and using inappropriate language like "MIC UP," "psy," and "STFU." Their behavior, including being racist, has made me feel down. My family is facing challenges, and it would be a relief if these accounts could be removed from Roblox to create a safer environment for everyone.

One day, I tried to play Roblox on my iPad, which unfortunately broke. All my important items like my fly ride neon ginger cat in Adopt Me and the multiple floor pass in Bloxburgh are inaccessible since I can't remember my password. My username is donidons, and I'm struggling to transfer my items to a new iPad as I put a lot of effort into them. I'm particularly eager to retrieve my fly ride neon ginger cat from Adopt Me. Any assistance would be greatly appreciated. Thank you for taking the time to read my message. Your help is invaluable to me.