My * year old son have been using his Roblox account with username Aguacate** for a lon...

GetHuman-celemari's Hacked Account issue with ROBLOX from May 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-celemari's own words
My * year old son have been using his Roblox account with username Aguacate** for a long time. *At some point I decided him to take a break from video games (second half of last year but I don't remember which month exactly). He is telling me that he,not sure at what point, created a second account "just in case" with username P*R*Aguacate**, according to him.*The issue is that once he came out of the break I imposed him he could not enter his main Roblox account, Aguacate**, anymore.*At some point it seems that he changed the my e-mail *****@***.com to one he created in Gmail MarcosTheG*****@***.com. I did not know until now. Anyways, it seems his main account Aguacate**, which is the only one he is interested in, has been hacked because the password does not work, and when we try to change it does not recognize my yahoo e-mail nor his gmail email.*His friends have confirmed that sometimes they have seem his account active online while they are playing and that the avatar looks like an evil*zombie scary thing.*Is there a way to reset the Aguacate** to its original e-mail and password??*Is there a way to just close the second P*R*Aguacate** one for good so that he does not have several accounts open?*I would appreciate you helping me with this because he has not been able to come back to playing Roblox with his friends and this is causing a lot of drama around here. Even more now that the kids are at home full time. *Thank you,*Celeste Diaz-Consul (Marcos' Mom)

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ROBLOX

Hacked Account issue
Reported by GetHuman-celemari
May 2nd, 2020 - 10 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 39381 others
0 customers following this

Timeline

GetHuman-celemari started working on this issue
May 2nd, 2020 7:48pm