ROBLOX Customer Service Issues

Yesterday, on April 7, my account, omgontheblock, was hacked. The password has been changed, and despite multiple attempts, I cannot log in. My mom bought Robux on April 6, [redacted], and the next day I was hacked. Could you please assist me as soon as possible? My mom mentioned she only made a one-time purchase of Robux, but her bank account shows it as a recurring payment, which she did not authorize. She only intended to make a single purchase. Thank you for your assistance.

I need assistance with regaining access to my account. While playing a game on Roblox, I got unexpectedly logged out and have been unable to log back in to my account, Spicymonkey693. Even after attempting to reset my password, I encountered difficulties despite having my email associated with the account. I have already reached out to Roblox Support, but the automated responses have not addressed my issue. I am seeking direct communication with a customer service representative to help resolve this matter promptly.

In the [redacted] egg hunt, mobile players are unable to obtain the "doc holidegg" from the game "the Wild West." This situation is unfair to Roblox's large mobile user base. One solution could be for Roblox to ask the creators of "the Wild West" to either make the egg available for mobile users or adjust the game so mobile players can access it. Other games like "tiny tanks," "monsters of etheria," and "ultimate driving westover islands" have implemented similar solutions for mobile compatibility.

Dear Roblox, I hope this message finds you well. I am writing to address an issue I am facing with my account. My username is PrankstaGansta2Pro, and I recently created a new account named GoodTime_Games. Regrettably, I seem to have forgotten the password already. I would like to provide some details to verify my ownership: 1. The GoodTime_Games account was created between 18:44 to 19:17 (AUS) about an hour and a half ago. 2. The password should resemble "thegoodtimesthegames." 3. Shortly after creating the GoodTime_Games account, my PrankstaGansta2Pro account sent a friend request, which could serve as supporting evidence. 4. I have been engaged in creating models and animations recently, aligning with the account name. I kindly request your assistance in recovering access to my GoodTime_Games account. Thank you for your attention and anticipated help. Warm regards, PrankstaGansta2Pro

Hello, Last night while playing a game with my friends, I got kicked off the game and then logged out of my account. When I tried to log back in, I couldn't. It's concerning because my parents have invested a lot of money into it. I attempted to recover my account by stating I forgot my password and entered my phone number, but I never received a code. I'm unsure of what steps to take next. Thank you for your assistance.

Hello, I set up a Roblox profile named NeruTheKawaiiNyan using my Facebook details. I'd like to adjust the login method for my account. I now prefer not to link it to Facebook and have a separate Roblox account. Could you assist with this request? If possible, alter the password to: Dudziak1 Thank you for your support! Here are the details for my Roblox account: Username - NeruTheKawaiiNyan Registration Date - 10/23/[redacted] Last Active - 2/21/[redacted] at 2:57:07am (PST) Facebook Email - [redacted]

I had a considerable amount of Robux, around [redacted], but when I logged back into my account after a few days, they were gone. I noticed a charge of [redacted] Robux for a shirt that only costs [redacted] Robux, which I did not purchase. This seems like my account may have been hacked. Can I please get a refund for this unauthorized purchase? I did not buy this item, and the charge is suspiciously high. I have heard that other users have experienced similar issues.

I encountered an ad on Roblox offering Robux. After clicking, I was directed to a circle instructing me to enter my Roblox login for [redacted] Robux. Despite following the steps correctly, it told me it didn't work. Following attempts and verification, I found myself locked out. Days later, I faced login issues on both my phone and iPad. When trying to log in, my usual password did not work, leading me to suspect the login game I accessed previously might have tampered with my password.

April 9, [redacted] Dear Roblox, I regret to report that I was scammed in Adopt Me, losing my dream pet. The perpetrator, username Reesescup_playz, claimed she needed to trade temporarily for a video thumbnail, tricking me into giving up my pets. She swiftly accepted and left with my hard-earned pets, disabling future communication. I suspect she is planning to trade them to another account. This incident has left me devastated, and I'm considering leaving the game. I would greatly appreciate it if you could restore my bat dragon. Thank you, Taegan (Gardevoirstudio)

I was playing a game when my friend joined and privately messaged me, offering me Robux. Curious, I asked how he would give it to me. He then requested access to my account, which made me suspicious as he was behaving unusually. Regrettably, I ended up sharing my password with him, feeling foolish and frustrated. Shortly after, he changed both my email and password, and it became apparent that he was a notorious hacker known for targeting players of Beyblade Rebirth. I reached out to Roblox for assistance three days ago, but have yet to receive a response, making me skeptical that they will be able to help me.

While playing on Roblox, someone from Ashe Army shared a link to a game that turned out to be a scam. I was prompted to enter my username and password, which ultimately led to me being disconnected. Upon logging back in, I discovered that my password was changed. Despite numerous attempts to reset it, I was unsuccessful. As a result, I created a new account. However, I had previously spent my own money on Robux and lost access to them along with all my in-game items. After investigating, I identified the user behind this deceit as Ampas20201 and promptly reported them.

Hello! I wish that Roblox would consider being less strict with their censorship system. As a player, it's quite annoying when I'm trying to communicate innocently but get censored. For instance, asking about levels or names can lead to unnecessary censorship like "##" or "#### ## #### ####". Even harmless words like "ok" can trigger it. I hope Roblox addresses this issue soon! -Sadielovesroblox123 P.S. I'm a huge fan of the game!

A few days ago, I tried to access my Roblox account, but it kept automatically logging me out. Concerned that my account might have been hacked, I attempted to log back in with the correct password but was unsuccessful. Unfortunately, as I hadn't linked an email to my account during its creation, I couldn't reset the password. Even when trying to use the verification code, I encountered difficulties entering it. I'm at a loss for what to do next with my account. I've invested money into it, so any help to regain access would be greatly appreciated. Thank you.

My account was hacked, and I've been attempting to reach out to Roblox for the past three weeks. I've sent emails to [redacted] and [redacted] requesting a password reset due to the hack. However, my requests were closed without resolving my issue. I came across a website that claims to help with contacting Roblox. Could you please reset my account's password so I can regain access? I have been trying to recover my account, but the hacker changed the associated Gmail address. Despite multiple attempts through the Roblox support page, I have not received a response. I would greatly appreciate any assistance in recovering my account. Username: Bluetheeth147 Requested password reset to: qazwsxed

Dear Roblox Team, I recently fell victim to a scam by a user named Kasia. She has distinct features like golden earrings and long blonde hair. Sadly, she took one of my beloved pets in Adopt Me, leading me to be upset for an entire day. I kindly request your help in locating her account. If possible, I ask that you encourage her to return my puma. This gesture would mean a lot to me. If direct retrieval isn't possible, I urge you to empower Robloxians to reclaim items lost to scammers. Your assistance in this matter would greatly improve my experience on Roblox, as I've seen many friends face similar issues with hacking and scams. Let's work together to combat these negative experiences and preserve the integrity of the Roblox community. Thank you for your attention and consideration. Best, A Dedicated Robloxian

I recently encountered a situation on Roblox that I would like to share with everyone. I met an individual on the platform, offical_iiipxndaYT2, who claimed to be a YouTuber named Simply Panda. We bonded quickly, but I began to notice discrepancies in their stories, especially about tragic events and scams. Against my better judgment, I ended up giving them my cherished pet, a neon giraffe, for a YouTube video. However, once the video was done, they severed all ties with me. I am heartbroken over losing my favorite in-game pet, named Astro. This incident has affected me greatly, especially since my dad had supported my in-game purchases. I hope others can learn from my experience and avoid being misled by this individual. Thank you for letting me share my story. Warm regards, RoyalSoccer8

A few years ago, my account was hacked, and the password and email were changed. Despite obtaining the password back then, I have since forgotten it and left the email unchanged. I rely on Facebook login linked to my Roblox account. Roblox support helped by restoring the original email connected to the account. However, I do not have access to that email which belongs to my late brother. I am seeking assistance on recovering the password. Previous correspondences with Roblox support mentioned ownership verification as a requirement. I am uncertain if the same process will apply here and would appreciate guidance on how to proceed with ownership verification.

While playing in Bloxburg, I was looking for a mom for my roleplay scenario. I approached a girl's home and she agreed to be my mom. However, things took a turn when her friends joined. I pretended to have a crush, which upset my mom character. When I mentioned my crush walking me to school, my mom insisted on doing it herself. Feeling overwhelmed, I ran away briefly but returned later. Unfortunately, my mom's friend was unkind, commenting on my lack of a home. I left the game momentarily and rejoined with a different friend. The original group began following me, making me uncomfortable. I confided in my friend, who blocked them based on their usernames. They threatened to report me for this, calling me names like "brat." Usernames to block: forevernaa_love, Yay9993, TheyLove_QueenB.

I wanted to share some feedback about Roblox as I've been finding it challenging to reach out to them directly. I believe there are some important issues that need addressing for the platform to improve: 1. Spam bots: The abundance of spam bots in various comment sections is overwhelming. They try to scam users out of their Robux and lead them to potentially harmful websites. 2. Clothing groups: Certain clothing groups engage in reselling stolen designs at low prices, flooding tags with irrelevant information and making it difficult to find genuine clothing items. 3. Gamepass-driven games: Many games seem to focus solely on making Robux and attracting clicks. They are often designed to entice users, especially younger players, into purchasing gamepasses for perceived benefits. There seems to be a lack of action on reports of inappropriate behavior, including racism and personal information leaks. I hope that someone at Roblox takes this feedback seriously and considers it for the betterment of the platform.

I am unable to access my Roblox account after sending a message yesterday and receiving an email. Despite trying to use my email and phone number, the issue persists. I am frustrated by the lack of response, especially since I have invested money into this account last Thursday. My daughter has been using the same username and password for years with no problems until now. She plays daily but is now unable to access her account, receiving messages that her username or password is incorrect. I attempted to reset the password, only for the system to claim the phone number and email are incorrect. I have always received email receipts for my transactions, but this time I did not. I am seeking urgent assistance as it has been two days with no resolution. It is concerning that while I receive automated emails from Roblox, I am unable to rectify the issue through that correspondence as the website claims my information is wrong.