I had unauthorized charges on my debit card it's a Direct Express Card a minor made the...

GetHuman4498437's customer service issue with ROBLOX from April 2020

Help with my ROBLOX issue
The issue in GetHuman4498437's own words
I was trying to get my money back from them since I didn't authorize anyone to use my debit card..I just want my money back ... I had unauthorized charges on my debit card it's a Direct Express Card a minor made the changes to my card and I was trying to get a refund back onto my debit card I have filed * claims and emailed y'all numerous of times my email is *****@***.com when u can please get back with me the purchase was made on the **th of March and I filed a claim on the **th of March and then after I didn't get a response I made another claim and I still haven't heard anything from yall..I need my money back ASAP since I didn't authorize the charges and then it's was a minor who made the charges so please get back with me ASAP Thank You.
They don't realize that this is very frustrated especially doing this time since the Coronavirus is going around and I need my money because I'm a single mother of * and I can really use that money.
I just want them to give me money back ASAP
I have emailed them and left numerous of voicemails.
How GetHuman4498437 fixed the problem
It's not fixed I still haven't heard from them I have called and emailed numerous of time and still haven't heard from them I just want my money back that I didn't authorize to take off my debit card anyway.
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ROBLOX

Google Roblox
Customer service issue
Reported by GetHuman4498437
Apr 8th, 2020 - 7 months ago
Fixed
GetHuman4498437 shared how to fix
Seen by 12 customers so far
Similar issue to 32513 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman4498437 started working on this issue
Apr 8th 8:49pm
GetHuman4498437 indicated the issue is not fixed yet.
Apr 8th 8:51pm
GetHuman4498437 indicated the issue is not fixed yet.
Apr 8th 8:51pm
GetHuman4498437 indicated the issue is not fixed yet.
Apr 8th 8:51pm
GetHuman4498437 indicated the issue is not fixed yet.
Apr 8th 8:51pm
GetHuman4498437 indicated the issue is not fixed yet.
Apr 8th 8:51pm
GetHuman4498437 indicated the issue is not fixed yet.
Apr 9th 10:07am
GetHuman4498437 confirmed the issue is fixed. Hooray!
Apr 9th 10:07am
GetHuman4498437 indicated the issue is not fixed yet.
Apr 9th 10:16am
GetHuman4498437 confirmed the issue is fixed. Hooray!
Apr 12th 12:03am