on ********* at **:** my VISA card was charged with a ROBLOX fee for $**.**. This was...

GetHuman4521770's Refund a Charge issue with ROBLOX from March 2020

Help with my ROBLOX issue
The issue in GetHuman4521770's own words
on ********* at **:** my VISA card was charged with a ROBLOX fee for $**.**. This was made in error while my * yo grandson was trying to show me the game on my cell phone. When a charge came up a that said press any button to process. We both panicked and I grabbed the phone to try to get off the page. We had no intention of making a purchase. I am currently a laid off server from COVID-**, and that $**.** cents that was taken off my VISA account ending in ****, is a weeks food for me. I need it back please. I dont even know what was purchased or how it is ROBLUX. The purchase * is *******AB**. My name is Colleen M Christjohn I am a ** year old Grandmother, I need this money to eat please. I am alone , with no one to rely on. E Mail *****@***.com. Phone number **********, $** is alot to me, I am nauseated that it was gone so fast, I need it returned asap. Please these are hard times for me. I purchased some of your boxes for my grandson at Christmas please leave me with good thoughts of your company.

GetHuman4521770 did not yet indicate what ROBLOX should do to make this right.

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ROBLOX

Refund a Charge issue
Reported by GetHuman4521770
Mar 25th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 29565 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman4521770 started working on this issue
Mar 25th, 2020 1:31am
GetHuman4521770 shared this issue with friends on Facebook
Mar 25th, 2020 1:31am
GetHuman4521770 shared this issue with friends on Facebook
Mar 25th, 2020 1:32am
GetHuman4521770 indicated the issue is not fixed yet.
Mar 25th, 2020 8:44pm
GetHuman4521770 indicated the issue is not fixed yet.
Mar 29th, 2020 1:06am
GetHuman4521770 indicated the issue is not fixed yet.
Mar 29th, 2020 1:08am

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