Somebody hacked my account, (username: TehRealJeje) and they changed my email that was...

GetHuman-colelill's Hacked Account issue with ROBLOX from February 2020

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Before contacting them, items GetHuman-colelill may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-colelill's own words
Somebody hacked my account, (username: TehRealJeje) and they changed my email that was programmed into my account and my password so it makes it impossible to log back on to my account. Please help me. I have so much proof that it’s my account. the past username of my account is Mista*Banana*** but I changed it to mistban before I got hacked.*My phone number is ********** and my phone email address is *****@***.com (gmail *****@***.com) however I would prefer if you send it to my email.

GetHuman-colelill did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman-colelill
Feb 23rd, 2020 - 8 months ago
Not resolved
Seen by 23 customers so far
Similar issue to 25987 others
0 customers following this

Timeline

GetHuman-colelill started working on this issue
Feb 23rd 3:30am
GetHuman-colelill indicated the issue is not fixed yet.
Feb 23rd 11:58pm
GetHuman-colelill indicated the issue is not fixed yet.
Feb 24th 12:47am
GetHuman-colelill indicated the issue is not fixed yet.
Feb 25th 5:57am
GetHuman-colelill indicated the issue is not fixed yet.
Feb 25th 4:51pm

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