GetHuman4345325's Hacked Account issue with ROBLOX from February 2020
Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4345325's own words
My Roblox account recently got hacked. I was playing Roblox Vehicle Simulator and I got disconnected, I went to the website and realized I was logged out of my account. I tried my password and it doesn’t work. So I checked my gmail and I noticed that my Roblox account * step verification was disabled recently and my email and phone number was changed. Even my password was changed. Suddenly someone is on my account and playing games. I don’t know who is it, so I told my friend to join my account on Discord. The person on my account is behaving inappropriately.**I never told anyone my password or my gmail account. So that means my account could be hacked by someone.**I need help from Roblox to reset the password and email address on my Roblox account.**I hope you can figure out a way to help get my account back and I hope you reply to this serious issue. **Original*authentic owner of the Roblox account, AdrienThePowerVolt.**A*****@***.com
GetHuman4345325 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman4345325 fixed the problem
I contacted Roblox Support and explained about my issue. I got my account password and email reset after * days from Roblox.
Please help with my ROBLOX issue
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GetHuman4345325 indicated the issue is not fixed yet.
Feb 10th 9:28am
GetHuman4345325 confirmed the issue is fixed. Hooray!
Feb 11th 10:12am
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