Roblox account got hacked

GetHuman4345325's Hacked Account issue with ROBLOX from February 2020

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4345325's own words
My Roblox account recently got hacked. I was playing Roblox Vehicle Simulator and I got disconnected, I went to the website and realized I was logged out of my account. I tried my password and it doesn’t work. So I checked my gmail and I noticed that my Roblox account * step verification was disabled recently and my email and phone number was changed. Even my password was changed. Suddenly someone is on my account and playing games. I don’t know who is it, so I told my friend to join my account on Discord. The person on my account is behaving inappropriately.**I never told anyone my password or my gmail account. So that means my account could be hacked by someone.**I need help from Roblox to reset the password and email address on my Roblox account.**I hope you can figure out a way to help get my account back and I hope you reply to this serious issue. **Original*authentic owner of the Roblox account, AdrienThePowerVolt.**A*****@***.com

GetHuman4345325 did not yet indicate what ROBLOX should do to make this right.

How GetHuman4345325 fixed the problem
I contacted Roblox Support and explained about my issue. I got my account password and email reset after * days from Roblox.
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How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman4345325
Feb 10th, 2020 - 3 years ago
Fixed
GetHuman4345325 shared how to fix
Seen by 35 customers so far
Similar issue to 25710 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman4345325 started working on this issue
Feb 10th, 2020 9:25am
GetHuman4345325 indicated the issue is not fixed yet.
Feb 10th, 2020 9:28am
GetHuman4345325 indicated the issue is not fixed yet.
Feb 10th, 2020 9:28am
GetHuman4345325 indicated the issue is not fixed yet.
Feb 10th, 2020 9:28am
GetHuman4345325 indicated the issue is not fixed yet.
Feb 10th, 2020 9:28am
GetHuman4345325 confirmed the issue is fixed. Hooray!
Feb 11th, 2020 10:12am

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