ROBLOX Customer Service Issues

Around [redacted], my email account, [redacted], was hacked. Unfortunately, the hackers managed to access my Roblox account and changed the password. I later found out that my email has been terminated. As a result, my old Roblox account, iiNuked, is now inaccessible. For any transactions I made, I used gift cards and my brother's PayPal account, which has since been changed and I no longer have access to it. I've been using the alternative account iiNukedYT, but I truly miss my original account, iiNuked, which I created back in [redacted]. It was my favorite account to play on, and I really wish to regain access to it.

My account is sksmsdlwp. Just don't include the spaces. Anyway, I found a game that says it gives robux. So, I played it. When I came to the end, it forced me to enter the password and then I was logged out and can't log back in! The player who told me about the game was Petal Wizard. Since then, they have been using my account to play games and deleting some friends from my list. I had made progress on that account, so please help me recover the password for account sksmsdlwp5 and any accounts that contain sksmsdlwp followed by a number 6 or higher.

My account was hacked, and I had [redacted] Robux remaining. On February 3rd, when I went offline, all my Robux were stolen. The next morning, around 4 am on February 4th, I noticed the theft. Upon checking my Transactions, I discovered that the Robux were spent on a 20 Robux shirt from a group named "Remain Anonymous." I have reached out to Roblox Support and tweeted at them regarding this issue. I have screenshots of the transactions and can prove that the item used to steal my Robux is not in my inventory. I am frustrated as I have evidence of who did it, but my emails to them keep getting rejected.

Username: Mysticvolt2 I recently made two purchases on Ninja Legends for pet equipment slots totaling [redacted] Robux. The card owner's name is Linda S. I made the Robux purchases shortly after Christmas, but I cannot recall the exact date. Someone tricked me into giving away my password by inviting me to a server that looked legitimate, resulting in me losing access to my account. I suspect the email linked to the account has also been changed. Currently, my account only has 2 Robux left, and my brother, who is a friend on the account, informed me that someone accessed it two hours ago. I am concerned that my progress and games are being tampered with. The email associated with the credit card used was possibly something like [redacted] I will need to confirm with my grandma about the exact email. I urgently need help to regain access to my account and to enhance its security once it’s back in my control. Thank you.

Hello, I have an issue that I hope you can assist with. My son (10 years old) enjoys playing Roblox, especially the game Bubble Gum Simulator. We have spent a lot of money on this game already. His account is under the username malikcan2009. Unfortunately, today something happened. He lent out some of his good pets to someone, thinking he would get them back because he wanted to be kind in exchange for collecting diamonds. However, he was deceived. Could you please investigate who this was and ensure that he gets back the 7 pets? These pets were really expensive and took a long time to collect. My son, Malik, is very sad about this. I hope you can help me quickly. Thanks, Dogan Sahin

Hi, I have a friend whose son, E, is under 10 years old. He subscribed to and bought Roblox games without her knowledge, spending around £[redacted]. She's a single mum struggling to make ends meet and has asked for my assistance. I'm unsure how to help her out. Could you please provide me with guidance on how to cancel the purchased games and possibly get a refund? Thank you in advance. You can reach her at [redacted]9 or email her at [redacted] Please contact her. Thanks, X.

Last night, my account was hacked by someone using the username cupcake_queenishere. My account, renamonishere, has an active bill linked to it. The hacker changed my password and the recovery/verification email to something of their own. All my bills are usually sent to my email. I have been attempting to reach a customer service representative all day. If they could just set my original email back as the verified email on the account, I would be able to reset my password.

Dear Roblox Team, I am writing regarding the account "franheroi," which is used by my son, Francisco. It appears that we forgot to link an email address or phone number to this account. Unfortunately, my son has been upset for a week now, unable to log in to Roblox. I have attached proof of purchases made with the Apple account [redacted] under the username "franheroi." Additionally, I am subscribed to the monthly Roblox Premium [redacted]. I kindly request your support in assisting us to recover the franheroi account for my son to resume playing Roblox.

Hello, I am seeking help with recovering my account. Approximately 2 weeks ago, I had to switch my computer's operating system from Windows 8 to Windows 10 due to a malfunction. The transition went smoothly, but now I am facing an issue with my Roblox account that I created 2 years ago. Unfortunately, I cannot recall the password and I did not link any email or phone number for recovery. The username for the account is sudance234, which I believe is unique. The account was created on 12/15/17. I had made significant progress on this account and it is important for me to regain access. Any assistance in resolving this matter would be greatly appreciated. Thank you.

I understand this may seem silly, but I encountered an issue where I can't access my account. I previously had two-step verification set up, but I lost access to my old email and got logged out of my account. My username is jobroplays, however, when I tried to log back in, my password wasn't working. Despite how it might look, I assure you I'm not attempting anything untoward. I recently made a $10 game purchase, splitting it into two $5 transactions. The last time I was online was on 2/4/[redacted], and I can provide further details about my account activity if needed. Thank you for your assistance.

Hello, I am reaching out to share my experience with harassment from XxDarkos_WolfyxX, XxDarkoss_WolfyxX, XxsNight_WolfysxX, and Nono24444 for the past 4 months. I have been constantly bothered by them on Roblox, to the point where I am considering leaving the game. Every time I accidentally join their game, they kill my character, insult me, and spread lies about me to turn others against me. I am losing my friends because of them, and it is becoming unbearable. If there is anything that can be done to address this situation, it would be greatly appreciated. Thank you.

While playing the game Anime Fighting, I encountered a player who verbally attacked me for being a higher level. Despite his insults, I remained calm until he made a hurtful comment about my parents. I clarified that they are indeed alive. Feeling upset, I recorded his offensive remarks to have evidence of his inappropriate behavior. I urge the game administrators to consider temporarily banning him for his actions rather than outright terminating his account. Thank you for your attention to this matter.

Hello, my name is Edward Fogarty. I'm reaching out because I need assistance with my Roblox account on Xbox. When I initially set up my account, I was not prompted to enter my username and password, so I need help with that. A friend mentioned a way to get Robux online, but I can't remember the email associated with my account. As a result, I forgot my password. My username is sblsml. If you require additional verification, I can provide pictures or follow your guidance while you monitor my account. Kindly contact me at [redacted] Thank you.

Hello, my sister recently had her entire Roblox account scammed. She didn't have an email linked to her account, and she is very fond of the items she had. I understand that it might be too late to recover the account since the scammer has already spent her Robux, but any assistance in retrieving it would be greatly appreciated. Additionally, if it is possible to permanently ban the scammer's account, we would be extremely grateful. We have ample evidence to prove that the account belongs to my sister. Thank you for any help you can provide.

I almost fell for a potential scam while trying to report a glitch in Royale High. Upon joining the fan group and seeing others facing the same issue, I stumbled upon a dubious comment by a user named frosting_234. The comment mentioned earning ROBUX by playing a game and included a suspicious link. Curiosity got the better of me, and I decided to investigate. Upon entering the game called HAPPY VALENTINES DAY, I encountered a simulator offering rewards. As I tried to claim them, a request for personal information appeared, prompting me to reconsider. Upon observing the chat and finding repetitive messages, I realized it was indeed a scam. I urge others to be cautious and avoid falling victim to such fraudulent schemes.

I recently discovered unfamiliar charges on my card, leading me to contact my card company. I am a grandmother and was unaware of the procedure to contact Roblox first, as I merely paid for the accounts. Now, my grandchildren are distraught because their accounts were closed, losing all their progress and purchases. One of my grandkids, with health issues preventing school attendance, depends on Roblox for social interaction, and losing her account has devastated her. The username for her account is "redbellious," and the case number from our email inquiry is [redacted]4. I acknowledged the charges accepted by Roblox on the new card before the accounts were shut down, which seems unfair. My granddaughter is so upset she can't stop crying, causing me great distress as well. Despite our unintentional violation of your policy, I hope you can help restore the accounts. I am willing to repay the disputed charges to have my grandkids' accounts reinstated. I've tried calling without success, as the call disconnects after the automated message. My contact number is [redacted], I am Darlene G., and both my granddaughter's and grandson's accounts linked to my email are closed. I beg for any assistance in recovering their accounts. Thank you.

My child is facing issues with being locked out of her Roblox account twice. She lost all her progress and purchased items. She created a new account, spent most of her Christmas money, and then got locked out of it too without any warning. We have sent emails to Roblox multiple times without receiving any response. Roblox is her favorite game, but I am concerned about her spending money on it. Is there a way to recover her account access?

Hello, My daughter uses the account "PolaSkye" and her friend's account "sggggghhhyy". Many pets have disappeared from "sggggghhhyy". Adopt Me Support provided attached pictures showing that these pets are with PolaSkye. "sggggghhhyy's" father contacted me for an explanation. The situation occurred between Friday from 5:00 PM to Saturday at 11:00 AM. During this time, "sggggghyy" traded a Frost Dragon, Ride Black Panther, and Parrot to "PolaSkye" as requested by her to protect her remaining favorite pets due to recent disappearances. Attached are the scans showing the pets that PolaSkye doesn't have on her account. Kindly provide details of the pets traded during this period and confirm the current pets on the "PolaSkye" account as administrators can see all accounts. We invest a lot in this game and wish to avoid such accusations in the future. It is important to clarify why Adopt Me Support claimed PolaSkye had the missing pets if she does not. I have tried to contact Adopt Me Support via email with no response. Thank you in advance for your assistance in resolving this matter.

Hello, I am reaching out because I encountered an issue with my Roblox account under the username ZanyZariyah. Today, I purchased Robux with my own money and while playing Bloxburg, I was approached by a player named gingerbaby560 who invited me to a sketchy fake Robux generator known as "Gift Card Place." When I entered, I was led through a small obstacle course and prompted to enter my username and password to redeem 25,[redacted] Robux. I only entered my username, not my password, but when I left the game and tried to log back in, I was unable to access my account. Despite knowing my password, none of my email verification or password reset attempts are working. I am concerned about the security of my account and would appreciate any assistance in recovering it. Thank you.

The quick moderation pass seems unjust and abusive. Recently, I encountered two players, McBeara and Eligo_Verdoem, who were boasting about their ability to ban players and then went ahead and got users banned. While the banned users did commit offenses, it was disheartening to see these two individuals revel in their power, laughing and taunting the banned players. Their actions, including mocking the unsuspecting banned users, were concerning. It's distressing how much influence they wield and how they derive enjoyment from it. As someone with autism, I also felt targeted and victimized by their behavior. It's alarming that these individuals on Roblox have such authority and use it to intimidate others, especially those who may be more vulnerable. They were even making threats to ban the entire server. This situation should be investigated to prevent such misuse of power.