ROBLOX Customer Service Issues

Hello Roblox, my name is Matteo. My dad didn't want to use his email for this, but the email verified on my account is [redacted]. If you want to email me back, use that Gmail. I'm writing this message because my account got deleted, and I didn't understand what "Disputed Charge" meant after trying for a couple of days. I'm really sorry for the user I abused. Roblox meant everything to me, and I loved it so much. Now I'm really sad. In this email, I'm asking why I got deleted and if I can please get my account back. I should be really happy as I learned my lesson. Roblox is what I loved, and getting deleted is really sad for me. Can you please help me with this, Roblox? P.S. I would be happy if I get my account back. Thank you for listening, Moderator or Roblox, and thanks for understanding my bad grammar. By Matteo [redacted].

My son, who has autism, has received a three-day ban and is very upset. He was accused of using discriminatory language, which is unlikely due to his condition that doesn't align with such behavior. He's been targeted by an unknown user at school who found it amusing. Your moderators have upheld this decision based on safety guidelines, causing him distress. Gaming is his passion, and this ban feels like a betrayal. If he loses interest, I will seek a refund for the money we've invested in his account. His username is logiebear110412. I hope to receive a prompt response regarding this issue. Sincerely, Reuben S.

I unfortunately fell victim to a scam promising free robux for playing a Roblox game. After reporting the fraudulent game, my Roblox account mysteriously logged me out the following day. Despite knowing my password, I was unable to log back in as it kept saying the password was wrong. This issue persisted across all devices I tried. When attempting to reset my password, I was informed that there was no valid email linked to my account. Even after trying a different email, the problem persisted. I even attempted to access my account from a computer, hoping to reset the password there, yet to no avail. I've exhausted all efforts to regain access.

Yesterday, on January 31, [redacted], I went on my iPad to play Adopt Me. Upon accessing my account to play, I noticed that my Frost Dragon, which I purchased for about $15, was missing. I am extremely upset as I saved up to buy this item. I never share my password with anyone. However, after acquiring the Frost Dragon, many people expressed interest in it, which made me concerned that someone might have hacked into my account and taken it. Currently using my grandmother's iPad to write this, as she helps me with purchasing items on Roblox. I understand that the Frost Dragon cannot be repurchased, but I am deeply unsettled by its disappearance. Additionally, I observed that two cars are also missing from the game. Despite always taking security measures, I am shocked that this has happened. Although this has never occurred before, I suspect it's due to the valuable item on my account now. I have changed my password, and the previous one was quite unique as well. It seems hackers are quite crafty. Could you please assist me in identifying who accessed my account or help me retrieve my lost items? I worked hard to save up this money and it's distressing to have it disappear. Thank you for your help.

I need assistance recovering my account Jwfkjfkj, which was stolen by the user with the username oos_mo. They changed the password to patel45102, email to a different address, and added a pin. Please provide the new email and pin details. Kindly restore my email to [redacted], reset the password to patel45102, and remove the pin. It is important to ban the scammer and revert all changes to my account. Your prompt response is greatly appreciated. Contact me at [redacted] Thank you for your help.

I uploaded a decal that I've done similar ones in the past. It's a screenshot of players in-game posing by a building. The players are wearing appropriate Roblox clothing and have proper names. I'm unsure why this particular one was considered a violation of the Terms of Service and resulted in my ban. I've appealed the decision and am now waiting for a response. I hope to have my account, which I've invested both time and money into over the years, reinstated as I believe the screenshot is harmless.

Hello, I have been experiencing unusual activity with my account lately. On January 30, [redacted], I was unexpectedly logged out of Roblox. Upon refreshing, I noticed that my password had been altered to a shorter length, about 6 to 7 characters. Despite having used the same password for almost three years, it suddenly stopped working. I resorted to using my dad's Gmail to regain access, but shortly after, the password was changed again. A friend offered me an alternative account, but the same issue occurred. I have attempted various troubleshooting steps, including accessing the Gmail associated with my account and changing the password multiple times, but to no avail. I am feeling frustrated and disheartened by these events and have contacted customer support for assistance. My main account is - Victoreausleah123, and my alternate account is - Alexthesavage001. I am hopeful for a resolution to regain access to my account and continue enjoying Roblox with my friends. Thank you.

I encountered an issue where my Roblox account, ambup[redacted], was unexpectedly deleted from all devices, resulting in the loss of everything I obtained, amounting to over $[redacted]. I suspect my brother may have been involved, as he has not divulged any information. I do have knowledge of my password, which is horse268. I am reaching out for assistance in retrieving my account. My name is Amber, and you can contact my mother, Sue, at [redacted]. Thank you for any help you can provide. Best regards, David

This is the fourth time I have contacted support without success. My account has been hacked, and despite informing all transactions, the support has not resolved the issue. There is no contact phone number available, and emails receive only automatic replies. Here are the details of the hacked account and the most recent transaction (purchase of ROBLOX): - No recovery email or phone was registered. - I need to create a new password as the current one was hacked and the phone and email were changed. Billing Information: Full Name: R.P. Giraldez Billing Email: [redacted] Transaction Details: - Date: 1/19/[redacted] - Time: 9:37 PM - Amount: $9.99 USD - Transaction ID: 0S725077F[redacted]7 Payment Method: PayPal Username: ROBODIGO

Dear Roblox, I want to share an unfortunate experience my sister and I had with a scam. The individual claimed to be the owner of a channel called Precious Playz. Upon checking YouTube, we found a channel with a similar name, but it belonged to someone else, not the person who scammed us. Despite this, we fell for the scam in Adopt Me, leading to my sister losing a legendary golden rat and more items. We reported the incident to Roblox from my account, :BaoBonnie, and my sister's account, :ChauChica123. I am reaching out through Gmail to ensure this matter is addressed. We would appreciate your attention to this issue. Sincerely, Bao

Hello, I am requesting to have the email removed from my account XxBroBoyxX_YT. This request stems from a trade I made with my friend. I traded my main account "spud38" for the account "XxBroBoyxX_YT." I do not have the complete account information as it belongs to my friend who rarely uses it for Roblox. As a gesture to validate my claim, I will update my account status to "My name is Bilal." I wish to emphasize that I am not seeking the deletion of the entire account, only the removal of the email linked to it. Thank you for your assistance in this matter. Goodbye and have a pleasant day!

Hello Roblox, I am reaching out regarding my account, Avagirl200700. I forgot my password since I did not verify my email, but I would appreciate it if you could reset it and provide me with the new one. Once I regain access, I plan to add my parents' email. I am familiar with some friends who also use my account - Zack, Hawaiidreams, and my younger brother Winter_man60. Please trust that this account belongs to me, and I am eager to continue playing the game. I was upset when I realized I couldn't recover it. I apologize for the lengthy message. Kindly contact me using the email provided below. Thank you.

My 12-year-old son used my phone without permission and made unauthorized purchases totaling $[redacted] on my Google Play account with my SSI debit card ending in [redacted]. These purchases were made with money that I rely on for disability. I was shocked to discover this when I checked my email at [redacted] and saw the list of transactions. I need immediate assistance to have this money refunded. Please contact me urgently. - Yolonda Heathcote

On January 23, [redacted], my son encountered an issue with his account after an update and couldn't recall his password. When I returned home in August/September [redacted], we attempted various password combinations without success. His typical passwords are related to his name like Bentley14 or Bentley1. He mentioned his password comprises 7 letters, but we couldn't unlock the account. As far as I remember, no email or phone number was linked to his account. I understand the importance of adding that information now. The account name is BentleyTDM714, and we are using the same Wi-Fi network. Kindly assist in resetting the password. If you need further verification, do not hesitate to contact me via email. Thank you. - Mitchell A.

Hello, Today, my daughter was attempting to add an email to her account when she accidentally went back to a previous page and got logged out. Unfortunately, she can't remember her password now and is locked out of the game. Currently, no email or phone number is linked to her account as she was in the process of adding them. The account username is "tigernorts." Over the weekend, I added [redacted] robux to the account using my Amazon account. I would appreciate guidance on how to reset the password for this account. Thank you for your help. Best regards, Nick Hayman

Hello, I recently uploaded some harmless images to my Decals folder on Saturday evening. However, I quickly received two warnings about violating the user terms of service on Roblox. I'm unsure why these images were flagged, but it's important to me that my account remains in good standing. I would appreciate any guidance on how to address these warnings and eliminate them from my account history. Rest assured, any breach of the terms of service was not intentional. My username on Roblox is ANDREWJE123. Thank you for your assistance!

I paid someone $50 for their account and they agreed. They shared the account details first, which made me trust them. I added $50 worth of robux to the account as per their request. After a week, I was unexpectedly logged out. The email associated with the account was changed, and I suspected foul play. Upon contacting the original account owner, they denied involvement, but their friends were mysteriously back on the account. Eventually, the seller confessed to taking back the account, blocked me, and ignored my attempts to reason with them. They reclaimed the account using billing information. I had previously tried reaching out to your support team without success and would appreciate assistance now. I have evidence of the transaction and hope to regain access to the account.

I paid someone $50 for their account, they agreed and gave me the password. I purchased $50 worth of Robux on the account as requested. After a week, I was unexpectedly logged out, and the email was changed. When I reached out to the previous owner, they initially denied involvement but later admitted to it. They refused to return the account, blocked me, and ignored my attempts to communicate. The individual regained access to the account by providing billing details. I had previously tried reaching out to your support team without success. I have evidence of the transaction and seek assistance from ROBLOX to recover the account "lytiic" and enhance its security measures.

Last night in "Adopt Me" on Roblox, I, Princessunicorn_132, encountered a user named Ottidabest12354 who offered to change my pet's name font at the nursery. Initially skeptical, I handed over my robin, which was returned, gaining my trust. Regrettably, when I gave her my late best friend's fly penguin, Ottidabest12354 left the server, scamming me. Heartbroken, I searched for her username to report the incident but knew I needed to take further action. Contacting Roblox through email seems to be the best way to recover my fly penguin. I am truly upset about this situation.

Dear Roblox Support, I encountered a distressing situation while playing Adopt Me. A player named Ottidabest12354 offered to modify the font on my late friend's Fly Penguin's name. Unfortunately, after trusting her with my Robin, I then gave her my Fly Penguin, a gift from my deceased friend. Regrettably, Ottidabest12354 changed the font and vanished, essentially scamming me. I managed to retrieve her username from our chat history and seek your help in sorting out this issue. My email is [redacted], and I sincerely hope for your assistance in resolving this grievance. Thank you.