My daughter's roblox account was hacked about ** hours ago. The hacker logged into her...

GetHuman4272294's Hacked Account issue with ROBLOX from January 2020

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4272294's own words
My daughter's roblox account was hacked about ** hours ago. The hacker logged into her account and changed its password to lock my daughter out of her account, then later he also changed the email for the account. I have reported the issue to Roblox and it's been way over ** hours, but I have yet to receive any response. Roblox is such an important part of my daughter's life this issue has really devastated her, and I would really like some resolution asap

GetHuman4272294 did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman4272294
Jan 20th, 2020 - 9 months ago
Fixed
Seen by 6 customers so far
Similar issue to 26161 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman4272294 started working on this issue
Jan 20th 6:30pm
GetHuman4272294 confirmed the issue is fixed. Hooray!
Jan 20th 10:45pm