My daughters account was hacked. I tried To change her password to stop her items from...
GetHuman-brynnesm's Hacked Account issue with ROBLOX from January 2020
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-brynnesm's own words
My daughters account was hacked. I tried To change her password to stop her items from being stolen and my credit card to stop being charged, she doesn’t know her password and without it I can’t change it!! I contacted customer service Friday via the contact form and her account was restricted but her items have not been restored and as soon as I add my credit card back to her account the charges start again so obviously someone has a hold of her password and is using her account. This is not happening with her Roblox and no other app. I just want her password changed so I can Stop these charges and hopefully get her back what she’s lost.
GetHuman-brynnesm did not yet indicate what ROBLOX should do to make this right.
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