My daughters account was hacked. I tried To change her password to stop her items from...

GetHuman-brynnesm's Hacked Account issue with ROBLOX from January 2020

Help with my ROBLOX issue
First: share to improve GetHuman-brynnesm's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-brynnesm's own words
My daughters account was hacked. I tried To change her password to stop her items from being stolen and my credit card to stop being charged, she doesn’t know her password and without it I can’t change it!! I contacted customer service Friday via the contact form and her account was restricted but her items have not been restored and as soon as I add my credit card back to her account the charges start again so obviously someone has a hold of her password and is using her account. This is not happening with her Roblox and no other app. I just want her password changed so I can Stop these charges and hopefully get her back what she’s lost.

GetHuman-brynnesm did not yet indicate what ROBLOX should do to make this right.

How GetHuman-brynnesm fixed the problem

We are waiting for GetHuman-brynnesm to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Hacked Account issue
Reported by GetHuman-brynnesm
Jan 20th, 2020 - 9 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 26141 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-brynnesm started working on this issue
Jan 20th 3:50pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers