ROBLOX Customer Service Issues

Hello Roblox support team, A few days back, I encountered an issue while trying to join a game. An error message with code [redacted] appeared, stating 'You have been kicked due to unexpected client behavior.' I attempted various solutions like changing servers, using different accounts, and restarting my computer, but the problem persisted. After researching the error code, I learned it typically resolves within a day, but it's been four days now without any improvement. I suspect it might be related to my WiFi since my phone connects without any issues. Despite my attempts, the error persists, preventing me from enjoying Roblox. Any assistance on resolving this would be greatly appreciated. Thank you.

I am seeking assistance to reset my password for the account wegaza29 as I am unable to do so through the website. The last password I recall using is Leobeatty2017, which is no longer effective. I have made several purchases on this account, including Robux and an avatar. Upon sign-up, I used the name Gareth Beatty with the date of birth 19.11.[redacted]. I have paid for Robux on Xbox One and an Android phone using this account. Since I am unable to reset the password myself, I kindly request your help in changing it and sending the new password to my email at [redacted] The friends listed on the account are Doakers26, Pandalover645679, and Unicornrainbowoover, who are my two children and their mother. I appreciate your assistance in this matter. Thank you, Gareth Beatty.

Hello, my name is Gareth Beatty, and my username is Wegaza29. My email is [redacted] I am having trouble with my password for my account. I have attempted to reset it online, but I am not receiving the reset link in my email. The last password I remember setting was Leobeatty2017. I have made purchases totaling 2×£20, 1×£10, and 2×£5 for Robux on my account through Xbox One and Android phone. I am concerned about accessing my account as it keeps saying the password is wrong. If you could reset it to Leobeatty2017 for me, I would be grateful. I have been unable to receive the reset email, so your assistance in resetting the password and notifying me of the new one would be greatly appreciated. Thank you for your help.

I participated in a game where someone invited me to join a Robux giveaway, which turned out to be a scam. Even though I suspected it, I still joined. After joining, I was unexpectedly kicked out of the game and logged out of my account without authorization. I've been attempting to regain access by trying various passwords I've used before, but I can't seem to remember the correct one. I'm concerned that my account may have been hacked. Efforts to reset my password via email or phone number have been unsuccessful as I did not receive the reset links. Despite verifying my email and phone number, the reset links did not come through. I kindly request your assistance in sending me a link to reset my password and recover my account. The username associated with my account is XxYeet_SanxX. Thank you.

While playing "Sale Star Wars Tycoon," I accidentally spent Robux on items that I did not intend to buy. Firstly, during a fight, I walked over a plate that purchased $25,[redacted] for [redacted] Robux, which I did not mean to do as I could earn that amount quickly. Then, I fell off the stairs in my tycoon, resulting in another accidental purchase of a Tommy gun for 29 Robux. Sadly, the gun did not perform well, and I lost it when I died. The positioning of the purchase pads made it challenging to avoid these accidental buys. I kindly request a refund of the Robux spent due to these unintended purchases. Thank you for addressing this issue.

Hello: I am RoxyBlue35. I run a clothing store on Roblox and create clothing regularly. Recently, I received a 3-day ban for uploading a shirt I designed for Valentine's Day. The shirt featured a black full-coverage design with a red heart and white wings, intended for boys. Despite appealing the ban, it was upheld. I have sought clarification multiple times on why this specific shirt violated the rules, but have only been directed back to the vague guidelines. Understanding the exact issue with my design is crucial for me to avoid repeating any mistakes. Although I respect the ban, I feel frustrated by the lack of specific feedback. Clear explanations would help me adhere to the rules better, as currently, the guidelines are too ambiguous for me to follow confidently.

I recently experienced a scam on Adopt Me where I lost [redacted] Robux in exchange for a frost dragon. The individual behind this is enira15. My username on the platform is YT_unicorngirl554, and I've known enira15 for a year on ROBLOX, making this situation quite unexpected. I'm seeking assistance in possibly contacting enira15 to rectify the trade or at least make my plea known for the return of the frost dragon. I'm a long-time player and supporter of the game, and this incident has deeply affected me. If there's a way to address this issue or restrict enira15 from trading the item further if it has already been exchanged, I would greatly appreciate it. I hope to resolve this and have my frost dragon returned. Thank you for any help you can provide.

My daughter was playing "Adopt Me" at 10 p.m. UK time on January 21, [redacted]. She has been playing this game for months and has invested a lot of her pocket money, birthday, and Christmas money in Robux to purchase pets on "Adopt Me." Last night, she accidentally accepted a trade that was completely unfair. She lost all her pets for something of little value. Despite trying to "unaccept," the trade was completed too quickly. The other player did not care that my daughter was pleading for her pets back and that it was a mistake. My daughter was heartbroken and cried herself to sleep. She mistakenly traded about £[redacted] worth of pets for a Tombstone. The game should have a feature that allows trades to be confirmed by the user before finalizing and should prevent unfair trades. This was a clear instance of someone taking advantage, and unfortunately, a misclick resulted in all of my daughter's pets being lost. I am seeking assistance to resolve this issue.

Dear Roblox, I am reaching out to express my concerns regarding the chat system's limitations. It seems excessive that numbers and certain words are prohibited, which affects communication. Additionally, the censorship of words not deemed "child-friendly" makes it difficult to convey messages accurately. For instance, in a simple conversation, innocent phrases get muddled by unnecessary hashtags. Furthermore, the immediate shutdown of "condo" games and subsequent bans for players raise questions about the platform's policies. On a personal note, my account was suspended for referring to someone as gay, highlighting potential inconsistencies in enforcement. As a longstanding member of the Roblox community, I hope to see improvements in the chat system and more transparent guidelines regarding game content and user conduct. Sincerely, Trevor Merkley Roblox User: HowardDM

I've been playing a game called "Iron Cafe" recently, and I've noticed a rise in its popularity. Unfortunately, some of the workers' behavior is problematic. They are displaying homophobic and racist attitudes, as well as discrimination. I've faced issues with them misgendering me despite my attempts to explain my identity. One situation escalated when a staff member asked for a location, which I found immature and threatening. They also seem trigger-happy with bans, without considering the context. I reported these incidents to the game owner, but I have yet to receive a satisfactory response. The lack of action taken by the owner is concerning, particularly given the disrespectful behavior that goes unchecked. The game environment seems to lack respect for human rights and needs better moderation to address these issues appropriately.

I discovered that someone infiltrated my account, and I'm unsure how she obtained my password. She kept claiming that I was hacked and advised me to stop playing. Then, when I revisited my profile, I was promptly logged out. This individual impersonated me, essentially stealing my identity and utilizing my funds for her own enjoyment. I am seeking assistance in resetting the password, banning this individual, and providing genuine help, as my previous attempt to seek aid from the site did not yield assistance. The Roblox account in question belongs to omqitz_Jasmineeeii, while my username is kiannachan04. I kindly request for the password to be reset to its original one, as she altered it along with my email and phone number. Your help in resolving this matter would be greatly appreciated.

I'm disappointed to have to address this matter again, but fluffypie2017 is harassing x1xERRORx1x, 1xXPurple_GirlAXx1, xXtinykiwiXx, BILLCipherplaysroblo, 1x1Galaxy_Gh0st1x1, and me. She refuses to leave us alone and has even gone as far as telling some of us, including my little sister, to harm ourselves. Her behavior has caused significant distress, particularly to x1xERRORx1x who is already under a lot of stress. fluffypie2017's inappropriate actions range from making suggestive noises to making disturbing statements encouraging self-harm. Despite our attempts to block her, she continues to create new accounts to taunt and threaten us. It's disheartening that she has caused a friend to quit Roblox and shows no remorse for her harmful behavior. We seek your intervention to restore the enjoyment and safety we once had in this community.

Experiencing Issues with Camping 2 Game Several players, including myself, encountered problems in the Camping 2 game, confirming it wasn't just a glitch on my device. When the character in the black and white striped shirt should have been chasing us, they remained frozen. Concerned, I discussed this with other players. On a different attempt, the game seemed fine until I engaged in a conversation with another player. We noticed we were the only two left in the game. Attempting to reset our characters, we found that the button was unresponsive for both of us. After verifying with the other player that they had the same issue, we eventually gave up and exited the game.

Hello Roblox, I need to address a serious issue that has been ongoing for a year now. My username is x1xERRORx1x, and my friend Wolfie (WolfieXGodess), have encountered a user named "fluffypie2017". Since befriending her, we have noticed her exhibiting rude behavior, escalating to bullying, online dating, cheating, lying, and even hacking someone. fluffypie2017 has repeatedly violated Roblox rules, causing distress to my friends including BILLCipherplaysroblo, DreamingHail, and NOOBIES_RULE247. This situation has led to conflicts and drama among us, involving others like XxtinykiwixX, catmoriah1, and 1XxPurple_GirlAXx1. Please review the accounts listed on my profile, x1xERRORx1x, and consider banning fluffypie2017 to prevent further disruptions. Thank you for your attention to this matter.

Good afternoon, I would like to ask for assistance regarding a recent issue I experienced. Yesterday, I purchased three $25 Roblox gift cards at the Best Buy store in Austin, Texas for a total of $75. Upon returning home and giving the cards to my three children, we discovered that one of the cards had already been used as the scratch-off was revealed, making some numbers illegible. Additionally, when attempting to use the other two cards, only one of them worked. When I visited the Best Buy store today, they stated that it was my responsibility for not noticing the scratched card and that the non-functional card was their responsibility. Feeling both robbed and scammed by Best Buy, I am unsure of what steps to take next. My name is Alejandra Zamora, and my email address is [redacted] Caricaho is my daughter, and Eltricaz and Sebazampa are my son and nephew's accounts, respectively. Thank you.

Hello, I am ten years old and my username is maxie1220. Recently on Adopt Me, I fell victim to a scam by a user named midnight_illusion. She promised to give me the rarest item in the game, a candy cannon, if I completed 2 trades with many legendary items. I completed the trades, but after accepting the second trade with the candy cannon, she left with my valuable items. I am seeking assistance to retrieve my items. Thank you. Sincerely, -Maxie1220

While playing "Death Wars Tycoon," I accidentally purchased a double cash item for eighty Robux when trying to jump while shooting at a ship above me. This mistake has occurred three times, reducing my balance from over one thousand one hundred Robux to only eight hundred. I did not intend to make these purchases and kindly request a refund of my Robux and the removal of the double cash items. Thank you for your attention to this matter.

Hello Roblox administrators, I am a dedicated user of Roblox, and unfortunately, my account "diausau" was compromised due to sharing my password with another user. The issue is that I did not link an email to my account, making it challenging to recover now that the hacker has changed my password, pin, and added their email to my account. I have invested a significant amount of time and money into my "diausau" account, and it is unjust for someone to take advantage of my efforts in this manner. I suspect a user named "babyaleksito274" may be involved, as a friend of theirs called "cakeman" is in their Roblox contacts. I kindly request your assistance in resolving this matter promptly.

Hello, username jakepaulerapolloteam here. I recently encountered a scam in Bloxburg involving a user named dragenfanyt. They offered me Eobux and requested my password ([redacted]2). Despite my hesitation, they convinced me to log out, promising they wouldn't change anything. However, upon trying to log back in, I couldn't access my account. It seems the password was changed. I suspect they manipulated it through my sister's account. Now, I can't reset the password. Can someone please help me recover my account? I hope to retrieve it and not lose the progress I made in Bloxburg or the Robux I purchased. Your assistance in resolving this matter would be greatly appreciated.

About a week ago, my Roblox account "OaktheHerobrinefan" was hacked by someone in Sweden. It all started when my friend's sister wanted a YouTube account, and I tried to help her obtain it. I encountered the hacker who initially seemed nice and even gave me a [redacted] account. However, things took a turn when he requested my account in exchange for other accounts. Reluctantly, I allowed him to borrow it, and he changed all the account details. I contacted Roblox support, and they reset the email, but I did not receive the password reset link despite checking my folders. The hacker is no longer using the account, but I need more than a password reset link to recover my account "OaktheHerobrinefan." I am unable to receive the password reset link through email.