My account got hacked and I applied for support but I am not getting the right support...

GetHuman-cataulor's Hacked Account issue with ROBLOX from January 2020

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-cataulor's own words
My account got hacked and I applied for support but I am not getting the right support... So my account was hacked and password was changed when I applied for password reset via email I got no email... Later I tried with the smartphone and I still haven't got any message. I would like an reset password button via email as you send to everyone else when you change your password if you want proof that JayTheNinjago** is my account u can check my youtube channel I recorded an video on bee swarm simulator... Please help me *Here is the proof: https:**www.youtube.com*watch?v**ml**YQPKl*

GetHuman-cataulor did not yet indicate what ROBLOX should do to make this right.

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ROBLOX

Hacked Account issue
Reported by GetHuman-cataulor
Jan 9th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 26256 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-cataulor started working on this issue
Jan 9th, 2020 4:11pm
GetHuman-cataulor shared this issue with your circles on Google+
Jan 9th, 2020 4:15pm
GetHuman-cataulor indicated the issue is not fixed yet.
Jan 9th, 2020 8:25pm
GetHuman-cataulor indicated the issue is not fixed yet.
Jan 9th, 2020 8:25pm
GetHuman-cataulor indicated the issue is not fixed yet.
Jan 10th, 2020 4:24pm
GetHuman-cataulor indicated the issue is not fixed yet.
Jan 10th, 2020 5:13pm