ROBLOX Customer Service Issues

One day while playing Roblox with my cousin, a situation occurred where an inappropriate message was sent under my account resulting in a ban, even though I did not intend for that to happen. I reached out to Roblox but did not have an email back then. I have since created one. When I tried to log in again, I couldn't remember my password and encountered a Google lock issue that prevented me from accessing my account. It has been a day and I am unable to log in to retrieve my pets in Adopt Me. I am feeling disheartened about losing my progress and pets. I have recently set up an email address. I am seeking assistance to regain access to my account and continue enjoying the game I love. Thank you for taking the time to read this. I hope for a resolution soon as logging in is taking longer than usual.

My account, FGPlaysRB, was hacked. I attempted to log in with my password, but it didn't work. Trying other passwords yielded the same result. Upon investigating with a fake account, I saw my profile online playing a game when I wasn't. This discovery was distressing as I've invested a year in that account with all my data. I've progressed significantly in the game but now lost it all. Roblox, what can I do? How can you assist in rectifying this situation? I suspect ~Eviluponme31~ is behind the hack. They offered free Robux, leading me to create a fake account to expose them, but the plan backfired. After playing a game at their request, I couldn't access my FGPlaysRB account. Roblox, please help me recover my account. - R1D1Plays (FGPlaysRB new account)

Dear Roblox Corporation, My name is Cole R, and I am currently 15 years old. My Roblox account is BonnieDaBunnie999. I wanted to express how you have been and continue to be a significant influence on my life. Since I first started playing in [redacted], I have loved the vibrant characters and the concept of creating games for the community. Playing games and browsing the shop for character customizations defined my childhood. While I couldn't afford items like the famous dominus and domino crowns, I enjoyed experimenting in the game creator. My previous account, CrazyDinoLover999, was unfortunately hacked, resulting in the loss of a substantial amount of Robux. I seek forgiveness for any ban and hope to retrieve my lost possessions someday. Your platform has fueled my creativity and imagination throughout my school years and now as I enter high school, I still enjoy playing your game after completing my school assignments. In conclusion, thank you, Roblox, for the profound impact on my life. I hope this message reaches you, so I can express my gratitude. Sincerely, Cole R

Hello, I am requesting that my account be upgraded to 13+. I am almost 13 years old, as shown on my account, but I am quite bothered by the tags. I am unable to write numbers and some other content, which is very frustrating. It hinders my ability to communicate with friends on Roblox. Therefore, Mr. Roblox, could you kindly adjust my account to 13+ so I can freely use numbers and other content without it being censored? I apologize for taking up your time, but I have a genuine love for Roblox and I seek to engage with others to enhance my experience. Thank you for your consideration. My account username is filiposek123. P.S. English is not my primary language, so please forgive any errors in this message. (This message was copied from an email received from [redacted] as I wanted to share it here as well.)

Around two years ago, while in Trade Hangout on Roblox, I came across an account named "StayChilled" with a Beast Mode valued at around 20k Robux. "StayChilled" offered to give it to me in multiple transactions, which seemed reasonable at the time. Despite having lower-priced Roblox items, I went through with the transactions. Unfortunately, after several transactions, "StayChilled" unfriended and blocked me. I reported the incident, resulting in the ban of the account. However, I never received my items back. After some time had passed, I resumed trading. I possess screenshots of the trades as evidence. I am not contacting you regarding the banned account but to request the return of the items I traded. My Roblox username is Bixxed. Thank you.

Hello, I recently reported the loss of two accounts, tomtompride and tomtomspride. I lost tomtompride about 8 years ago due to a suspected hack. After briefly regaining access through my mother's email, the hacker changed the password and email associated with the account. In [redacted], I lost tomtomspride, the second account, following parental marital issues that led to password changes on my mother's email. Complicated by a forgotten email password and my own password change due to a broken keyboard during the family separation, I have struggled to access both accounts. I understand that making a second report may not be standard procedure, but I discovered a voice contact option which I believe could simplify addressing these issues.

Hello, Roblox team. I reached out previously about my lost passwords for my old account "Claudiahowes" and my new account "Gachaliferobloxian" without receiving a response. I informed my father after the initial message to no avail. I still have access to my new account on my phone but need assistance accessing it on my tablet. However, regaining access to "Claudiahowes" is my main priority. Could you kindly provide the password to my dad, considering I am only 10 years old? I've included our email addresses for communication purposes: my dad's is [redacted], and mine is [redacted] We attempted calling previously but encountered difficulties due to our location in France. Thank you.

I previously reported being hacked on Roblox by an employee. This hacker controls my account, devices, and internet. Despite contacting Better Business Bureau, no resolution was reached. The hacker creates avatars to play games on my behalf, so I now suspect he may disrupt this forum too. I play games like Natural Disaster, Survive the Disasters 2, and MoCap. I believe if we unite to advocate for our children, Roblox will listen. My usernames are Adamryan2160 and Adamryan0216. I have recovered some accounts after changing numbers and SIM cards, but the hacker persists. This hacker affects my entire family's phone plan. Please forward this message to Roblox for awareness and support collaboration among affected users. Thank you.

Hello ROBLOX team, I am reaching out about a recent matter affecting myself and other players. I want to address the sudden closure of the game De Pride Isle Sanatorium without prior notice to the owner(s). Despite their efforts to address the issues raised, the game was taken down. Many in the LGBTQ+ community are distressed as this was a space for acceptance. The community built by Divine Sister is valuable to over 50,[redacted] users. I urge you to reconsider this decision and restore the game for the players. Thank you, AC51TheGamerBro

Dear Roblox Support, A few months ago, I reached out regarding my account being potentially hacked. Despite trying multiple passwords and emails, I was unable to regain access. In response to your email, I was instructed to contact you from the Gmail linked to my Robux purchases, "[redacted]" However, this email belongs to my father, whom I am no longer in contact with due to my parents' divorce. I have emails confirming my attempts to connect my email to the account, which I can provide if needed. A detail that might help is that my former password and account name were identical: mitchell1304. I kindly request not to receive a generic response requesting the email from my father. I am hopeful for a personalized resolution. Thank you and looking forward to your assistance. Best regards, M.K. [redacted]

Someone unauthorized reset my password and gained access to my account, despite my objections. They changed my password, locking me out of my profile, resulting in the loss of Robux, friends, and VIP servers. I didn't link a phone number or email to my account. This incident has been distressing as my Christmas funds were spent on it. The individual who accessed my account goes by the username uglyeveryone20. I earnestly request assistance in reclaiming my account as I have earned numerous badges that hold value to me. The Roblox user ID associated with my account is [redacted]. I made purchases using a gift card with the number 4[redacted]-5[redacted]. I am seeking your help in resolving this issue promptly.

I accidentally logged out and forgot my password. I clicked on "forgot password" and received a code to reset it. After changing my password, I attempted to log in multiple times without success. Worried, I thought my username might be incorrect and tried to change it, but ended up creating a new account. I then followed a video guide to recover my initial account by adding my mom's email to the user profile, but no emails were received despite five attempts. I just want to regain access to my account and would appreciate your assistance.

I spent about £[redacted] on Roblox, but when I got a new phone, I couldn't remember my password. I tried to reset it via email, but ended up on my old account. Now when I try to retrieve my username, it says "missing username." I'm frustrated after 6 months of trying. I created a new account but couldn't transfer my pets from the old account, especially from my favorite game "Adopt Me." I feel disappointed, wondering if my account got deleted. Could you assist me with regaining access? I suspect it might have been reported by someone upset that I didn't give away pets for free. It feels unjust as I earned them correctly. Your help in restoring my account would be greatly appreciated.

Hello Roblox, I've been unable to access my account Peachy2Pie for about 6 months. I have invested approximately £[redacted] into it. When I tried to find the user, it displayed missing user. It would be greatly appreciated if you could recover the account or provide a refund on my new account. On Peachy2Pie, I had valuable pets on my favorite game Adopt Me, including a Neon Dragon, a Giraffe, two Unicorns, a Griffin, a Parrot, and all pets preceding the Farm Egg update. Losing £[redacted] on a game meant a lot to me as a 12-year-old girl. Despite my Dad's attempts to reach out, I keep getting redirected to the previous account. Although my friends still have me added, I am frustrated and eager to regain access to Peachy2Pie. Your prompt response and assistance in recovering my pets on Adopt Me would bring me immense joy. Thank you.

Yesterday, while playing Roblox, I got kicked from the game for exploiting, which I wasn't doing. I was just casually playing and walking around. Now, I can't access my account. When I checked on another account I have, I saw that my character had red hair that I never purchased. It costs 50 Robux, and I only had 3 at the time. I'm currently trying to pass the time playing other games while waiting for this issue to be resolved. I plan to contact Roblox in the morning as suggested on their website, but it's too late to do it now since it's nighttime.

I am inquiring about ticket #[redacted]9 regarding my 8-year-old granddaughter's account issue. I reached out four days ago concerning the inability to sign in as BlackEyedWolf1033. After receiving a response indicating an email change to [redacted], a mystery to us, we tried the "revert account" link without success due to "an unknown error." Efforts included sending a Google Play receipt and reporting unauthorized account access without further response from Roblox. It's urgent for two reasons: my granddaughter is frustrated she can't play, and $40 in Robux purchased for her Christmas gift may have been used by the perpetrator. I would appreciate any prompt assistance.

My mother purchased $50 worth of Robux for me, but she was incorrectly charged $[redacted]. I feel frustrated by this situation and would appreciate it if it could be resolved promptly. I have two requests to settle this matter. I am not making threats, but I have connections with many Robux players who may be deterred from buying if they hear about this. First, please send $50 to [redacted] Annaquatucket Road, North Kingstown, Rhode Island. Secondly, I kindly ask for the maximum amount of Robux to be added to my account, which is under the name Legendary_Maniac132. These actions will demonstrate your commitment to customer satisfaction. Additionally, an explanation regarding the $50 charge would be appreciated. Thank you for your attention to this matter. Your swift assistance before February 8th would be greatly appreciated. Thank you.

I am experiencing difficulty logging into my account as it keeps showing "invalid username and password" despite multiple attempts. The system requests the email linked to the account, which I have forgotten since I created the account a long time ago. I have made purchases for Robux and the game Bloxburg, which I am now unable to access. I tried creating a new account to repurchase Robux for Bloxburg, but encountered issues. I am frustrated with Roblox and would like a refund for the Robux purchases if I cannot access my account to play the game I paid for. For security reasons, I hesitate to provide my card information online and would prefer to communicate with someone directly. Kindly reach out to me via email at [redacted] My phone number is [redacted], and the account in question belongs to my daughter under the username gghhrrr on Roblox. Thank you for your assistance.

I accidentally blocked my friend on Roblox, and every time I try to unblock them, it shows me an error message saying "Operation failed." I researched online and found out that I might need to disable my account pin. However, I can't remember my pin because my account was hacked previously, and the hacker added the pin. I wish I could retrieve my pin somehow. My Roblox username is "hazel_dimondheartxX," and the email associated with my account is "[redacted]"

I was playing a Roblox obby when PrestonPlayz mentioned in the chat that it was the best obby. After completing it, I was promised 1,[redacted] Robux if I entered my username and password. Unfortunately, I fell for the scam. The following week, I didn't receive any Robux, so I bought 2,[redacted] Robux myself and spent some on "Mad City." When I logged off with [redacted] Robux remaining, the next day they were gone. I assumed I had used them up. Then, during Christmas, I received [redacted] Robux but noticed [redacted] were missing after logging off. Upon returning, all my Robux were gone. I changed my password to prevent further scams. I would appreciate it if my missing [redacted] Robux could be returned. It was my own money and a Christmas gift. Thank you in advance.