ROBLOX Customer Service Issues

I accidentally purchased [redacted] Robux into my alternative account, AnthonyAftermathv2. I would like the remaining Robux transferred to my main account, AnthonyAftermath. It's important for me to have access to my Robux, and I have attempted to transfer them through my alt's group and by trading with my main account, but haven't been successful. The Roblox gift card I used was [redacted]. Thank you for your assistance.

Recently, while playing games, I observed that several players had identical white heads with the same face. Even when my online friends used the default face, they encountered the same issue. Upon checking the head files, everything appeared normal with just the default face. I attempted to resolve the problem by exiting and reentering the game multiple times, but the issue persisted. If you could provide assistance with this matter, it would be greatly appreciated. My username is hiddenderp13, and I go by the name Mason. Thank you!

Hello. I purchased [redacted] Robux by buying the $10 [redacted] Robux pack, costing me forty dollars. I created my account three days ago, but I mistakenly inputted the wrong password. Despite my attempts to manipulate the password with slight changes, I have been unable to log in successfully. This issue is preventing me from enjoying Roblox on my laptop. While I can access my account via phone, adding an email or phone number for password reset requires my current password, which I am unable to provide. I have tried various methods, but none have worked so far. If this matter is not resolved promptly, I fear that my forty-dollar investment will go to waste. I kindly request assistance in resetting my password. Thank you, Aeryn. Username: guesswho_itsu.

Hello, I am having trouble accessing my Roblox account. After updating Roblox, I am unable to log in. My Roblox username is abdzee1234, and the last password I remember using is Zeeshan12. I originally had an email in the settings, [redacted] or [redacted], which I cannot use anymore, so I have created a new one. I have proof that the account is mine as I set my birthday as the 4th of January, and I have a screenshot of myself playing "Mad City" with my Roblox name in the top right corner. Unfortunately, I am unable to post pictures here, so I need to provide them to your contacts to verify. It has been 5 months since I last logged in, and I really hope to regain access. Please reach out if you can assist. Thank you for your understanding and support.

My daughter is having trouble accessing her account on her iPad. She is able to log in on her iPhone but not on the iPad. This issue just started today. I have tried deleting and reinstalling the app, as well as changing the password, but the problem persists on the iPad. When she tries to log in, all she sees is a white box with an x in the corner. She has been using the iPad without any issues for months until today.

I received a Visa gift card for Christmas and used it to buy Robux. I've made three Robux transactions successfully. However, this morning, when trying to make another purchase, the transaction was declined after entering the card and personal details. I paid for [redacted] Robux but did not receive any. My username is aw32936. I would appreciate it if Roblox could provide the Robux I paid for but did not receive during the purchase.

I am experiencing a problem with my account being hacked. An unknown individual attempted to obtain my password and succeeded in changing it across all my accounts. They would then falsely accuse me of using the wrong password or threaten to unfriend me. Despite my attempts to negotiate, the hacker refused to cooperate, leaving me unable to regain control of my account.

Hello, I would like to bring to your attention an incident that I believe was unfair and unjust. While playing the game Subway, I was at the trainee level when one of the game administrators accused me of sending spam cookies, to which I replied that I did not. However, I was unfairly banned as a result. This ban caused me to lose my job in the game. After leaving the game, I have noticed that it is not functioning correctly for my friends who still play. Despite attempting various solutions, nothing has resolved the issue. I kindly request your assistance in addressing this matter. Thank you.

I previously bought Robux for my daughter Ashlyn Stewart using a prepaid credit card which has now expired. We tried purchasing a larger amount of Robux for her to buy some magical heels, but all attempts with different cards failed. She's eager to progress in her game, but the payment issue is holding her back. I'm puzzled by the company not accepting the payment methods we tried. I hope someone can quickly resolve this so she can enjoy the game she loves, the company can get more business, and I can focus on more important matters. Her Roblox name is Rocks_Ashlyn and the email associated with the account is [redacted] Please help us resolve this payment problem promptly. You can contact me at [redacted] Thank you for your assistance in fixing this issue swiftly. - Mark Stewart

Hello, I am Samantha S. and my Roblox username is Angels_Wings. You can reach me at [redacted] or email me at [redacted] My ticket number is [redacted]0. Recently, my Roblox account was compromised, and the email associated with it was changed to [redacted] without my permission. This unauthorized change has caused me a lot of anxiety. I kindly request prompt assistance in resolving this matter. Your support in addressing this issue would be highly valued. Thank you in advance.

I need help resetting my password as I never verified my email. I have proof of the email address I used and can provide details about a recent Robux purchase, including the Visa transaction number. The account was created in [redacted] with the username NICETYLER1234. Can someone assist me with resetting my password? Thank you.

I am uncertain about what is happening, but all the contacts on my friends list appear to be online continuously for the last few hours. I attempted to delete the app, swipe it up, and reload it, yet the situation remains unchanged. Even when I check their profiles, they are not listed as being in any game. I am unfamiliar with this issue and would appreciate recommendations on how to resolve it as I have never encountered this problem before.

I am writing to report concerning behavior in the game "Breaking Point" as my son informed me. He mentioned that a player named "Unnamed_player17" was engaging in inappropriate conversation, asking a female player for photos. Another player, "D3M0NICJ0KE," seemed to be involved as well. My son stated that Roblox moderators have the ability to permanently or temporarily ban players for such actions. He expressed uncertainty regarding the truthfulness of "Unnamed_player17" and the involvement of "D3M0NICJ0KE." Thank you for addressing this matter.

While playing Bloxburg, someone offered me free Robux which I eagerly accepted. They asked me to add them and join their game, where I was led to an obby. At the end, I was prompted to redeem Robux, but the person left the game unexpectedly. When I left as well, I found myself back at the login page. Unfortunately, I now can't access my account as it tells me my password is incorrect. I need assistance to regain access to my account as soon as possible.

Hello! I wanted to mention that I've been banned from Roblox for uploading an image that was deemed inappropriate. I honestly didn't realize it was inappropriate; it was just a girl at a fashion week event wearing a blue dress. The title I gave the picture was "Vogue Mania," which I meant as fashion crazy. I've had my account for 6 years since [redacted], and I would really like to have it reinstated. Every time I try to access the website, I get a message saying "too many redirects." Is that supposed to happen? If you need to reach me, please send a message to my email. Thank you for taking the time to read this.

While playing "Adopt Me," a stranger asked for my password promising Robux in exchange. Reluctantly, I shared my details only to be hacked and locked out of my account. Now, I can't log back in using my username, daisie_foxy, and password, [redacted]4. The hacker disguised themselves as my friend, prompting me to report their account. Could some action be taken to address hacking and scams on Roblox? Your assistance is greatly appreciated.

I recently returned to playing Roblox after a six-month break. When I checked my Robux balance, I noticed a significant decrease. Upon reviewing my transactions, I discovered a purchase of a t-shirt for [redacted] Robux, along with over [redacted] trade requests in my message list. I have taken steps to secure my account by changing my password and enabling two-step verification. I would appreciate any assistance in recovering my lost funds. Thank you. - Ali A.

Dear Roblox Support team, I have been reaching out for assistance through customer service multiple times, but unfortunately, I have not received any responses. Recently, an individual using the email [redacted] (also on Instagram as @maskoffroblox) managed to steal my account. This person changed both my email address and PIN, and associated my account with a different Roblox ID, ITSJUST_PIZZA, which is not mine. Furthermore, this individual has also been involved in scamming my friends on Instagram, causing me significant distress. I kindly request that you review the past activities on my account. I am confident I can provide evidence to prove that I am the rightful owner of the Roblox ID mrkelapa. I also operate dedicated Youtube (/mrkelapayt) and Instagram (@mrkelapayt) channels for further verification purposes. Additionally, the perpetrator has removed my cellphone number from the account, preventing me from using it for account recovery. Your immediate assistance in this matter would be greatly appreciated. Thank you for your attention to this urgent issue. Best regards.

My account has been hacked, and I haven't been able to access it. I had set it up for my sister, but someone has changed the password and email associated with the account. The username is Aaron[redacted][redacted]. I've been trying to regain access for over a year now, but it's frustrating. I have autism and a learning disability, so each time I try to reach out, they refuse to help. I'm only 15, and I've spent over [redacted] Robux on my account, which gets deducted from my bank, causing further distress. Please assist me in recovering my account.

I'm new to trading and recently I made a trade where I exchanged my playful Vampire for a red sparkle time claymore. The person I traded with, a8y, claimed the claymore was valuable and would increase in worth. After the trade, I discovered that I may have been scammed as others in the trading community mocked my decision. Now I am hoping to recover my playful Vampire. My username on ROBLOX is zetony.