ROBLOX Customer Service Issues

I bought a $25 Roblox gift card online from Walmart. They provided me with a PIN: [redacted]. When I logged into Roblox using my granddaughter's login, BADMACIE_2016, to redeem it, I received a success message, but she did not see the credits in her account. I'm wondering where to find the credits on her Roblox account. I also have two more $25 Roblox cards for my other grandchildren, but I need to figure this out before trying to redeem theirs.

After clearing the browser's saved info, my son forgot his password for his Roblox account. When he and his friends created their accounts, they used a non-existent email address. We were in the process of adding Roblox money he got for Christmas, but now we can't access the account. We need help to recover it. We have a ticket number, [redacted]0, but have not heard back yet. My contact number is [redacted] if needed. The account name is Nicolasplayzroblox2. Thank you. - Jeremiah (his dad)

My son uses Roblox, but his account has missing or incorrectly entered information making it difficult for me to add Robux. I've tried to resolve this but haven't been able to speak with anyone for help. Please call me back at [redacted] for assistance. I have my son's gamer handle and have attempted to reset the password with no success. Thank you. - D.B. Reference to Roblox - OhhhMyDDD

Hello. I am reaching out about my son's account. Today, I received an email saying his password was changed while we were out and not using the computer. Once home, on 26th December [redacted], we reset the password using my email. However, when he logged in, he discovered [redacted] robux were missing, leaving him with only 1 robux. How could this have happened, and what can be done to resolve this issue? Thank you.

I purchased a Roblox gift card for my granddaughter for Christmas, but there was an issue with the numbers on the card. She accidentally removed part of the numbers when scratching them off and now we can't read the complete code to redeem it. We've tried multiple times with no success, causing her a great deal of disappointment on Christmas day. To make up for it, she used $10 of her own iTunes money and I added another $10 to her account. The gift card was valued at $25, and it has been activated as per the receipt. However, without the full code, it is impossible to use the remaining balance. Her Roblox username is youtubehalloffame, and she is 12 years old. Thank you, Natasha.

My daughter's account, xxxxXbrooksXxxxxxx, was recently compromised by an individual named donutgirl2807 who has a history of hacking. This person has been deceiving users on TikTok by pretending to help them while actually stealing valuable information without consent. The hacker's backup account is donutgirl2807backup, so it's essential to be cautious of any further attempts to compromise accounts. It's important to notify donutgirl to refrain from engaging in such malicious activities in the future.

I contacted support yesterday, but I have not received a satisfactory response yet to address my issue. I am experiencing difficulty logging into my Roblox account. When I try to reset my password via email, I am not receiving any emails. The username for my account is coolgirlbelike. Could you please provide me with a temporary password or assist me in accessing my account as I am not receiving any password reset emails. I suspect that my account may have been compromised since I last accessed it. Due to potential charges, I am unable to call Roblox customer support from the UK, so I am seeking assistance online. Thank you.

I purchased a £20 Roblox gift card for my 13-year-old son for Christmas. He redeemed it on the website and bought [redacted] Robux, but unknowingly used it on his old account (Tigercity8) instead of his current one (Robotiger678). We tried creating a group from the 'redeem account' page to transfer the Robux, but there wasn't an option to do so on the phone. We then attempted to log in from our laptop to fix the issue, but my son can't remember the old account password and didn't set up a recovery email or phone number. He is left with Robux on the wrong account and nothing on his active one, which has upset him. Any suggestions or assistance would be greatly appreciated. I can provide the gift card pin or any other necessary information. Thank you, Nadine S.

I seem to have forgotten my Roblox password. Every time I attempt to recover it, I end up on a different account. Even though I originally saved the password on my old computer, I can't access it on my new device as it shows up as dots. I'm afraid of starting over and losing all my progress and achievements. Your assistance would be greatly appreciated.

I am experiencing difficulty accessing my daughter's Roblox account, SpookyDenisalicious, which has potentially been disabled or hacked. The email associated with the account belongs to her older sister, making it impossible for us to recover the account as we cannot access her sibling's email. The account lacks verified contact information, preventing standard recovery methods. I seek assistance in reclaiming the account, worth over $[redacted], to which I have invested. I have attempted to contact support without success due to the lack of verified email and phone number. I am hopeful that alternative methods are available to restore my daughter's account. Kindly provide detailed instructions for account recovery.

I have been continuously charged for multiple transactions without my approval. I have been attempting to receive refunds for these charges for several months without success. I have canceled my subscription to Roblox, yet I do not see any subscription in my history. I received another unauthorized charge recently for $24.96. These unauthorized transactions have led to overdrawing my bank account multiple times. I urgently need this issue resolved immediately. Thank you.

Dear Roblox team, I am reaching out for assistance regarding my Roblox accounts: "claudiahowes" and "gachaliferobloxian". Despite numerous attempts to recover my passwords using the password retrieval feature, I have not received any reset information. This has left me in a state of desperation. I currently have access to my "gachaliferobloxian" account on my phone, but I am unable to recall the password. As for "claudiahowes", it seems to be entirely inaccessible. I implore you to aid me in regaining access to my accounts. Although I have provided my email address, it seems that the email notifications are not reaching me. Your assistance in resolving this matter would be greatly appreciated. As an avid Roblox fan at the age of 10, I am eager to continue enjoying the platform. Thank you for your attention to this matter.

On December 24, [redacted], while playing ROBLOX, I received a message stating that someone else had accessed my account. After that, the Roblox page wouldn't load for me. Whenever I try to access the Roblox website with my account, I encounter an error. I would like the moderators or administrators to be able to access my account to investigate the issue and resolve this problem.

When my daughter created a Roblox account named Cristalgirlplay3, she only entered the username and password. However, she forgot the account password, and because she didn't provide an email address or phone number, we're unable to reset it. How can we change the account password without this information? We need to reset it to redeem codes and increase the Robux in the account. Additionally, could you provide the game's phone number for further assistance? I look forward to your reply. Thank you.

I am reaching out regarding my daughter's Roblox account. For the past couple of years, my daughter has used the account itsjayjay5683 with the password: Jasmine1002. Recently, on 12/26/19 around 5:30pm, another player on the game claimed to have hacked into my daughter's account and took all the items she had acquired over the years. The player was trading these items to other people, causing a significant loss for us. My daughter and I tried to secure the account by changing the password and email, but all the items were already gone. I am kindly requesting assistance in restoring the items that were on her account at the specified date and time. Unfortunately, the same player is still active on the game using different account names and continuing to play with and trade my daughter's items. I would appreciate it if you could investigate this matter and possibly reset the account to the previous state. Your prompt attention to this issue would be greatly appreciated. Thank you. - James Hartley, Concerned parent about my daughter's Roblox account

I encountered an unsettling situation while playing a game. Another player made threatening comments, including references to hacking and personal information. We quickly took action by removing them from the game. However, we are concerned about the safety of our accounts and personal information. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance.

Someone has tampered with my accounts multiple times, changing passwords and emails, and even enabling two-step verification. My original account, "Queenmaty06," has been inaccessible for years now due to these security breaches. Additionally, my current account, "0XVBbgNicoleVX0," has also been compromised, with the hackers setting up two-step verification that I can't bypass now. I seek assistance in resolving these security issues to enjoy playing Roblox without these constant disruptions to my accounts. Your help in resolving this matter is greatly appreciated.

My Roblox account "0XVBbgNicoleVX0" has been hacked, just like my other account. Unfortunately, the hacker changed the password, enabled two-step verification, and switched the email address. Now, I can't receive the verification code from my own email, and I'm locked out of my account. It's imperative that Roblox disables two-step verification to prevent this from happening to me and many others. I've seen many people on YouTube facing the same issue, seeking help to bypass two-step verification. Please assist me in bypassing two-step verification so I can continue enjoying Roblox without being hacked. Roblox, please help me. I'm devastated about losing access to my account, and I had 4,[redacted] Robux in there. I fear I have fewer Robux now. Your help is greatly appreciated.

I purchased a Roblox gift card from a local Target and attempted to redeem it at home. However, when I entered the code 'RBYV7PI036RSUSSX,' it was shown as invalid. Despite double-checking the code and verifying the activation on my receipt, the issue remains unresolved. I kindly request assistance or verification from Roblox to address this situation. I can provide image proof of my purchase and the code via direct message. Your help in resolving this issue would be greatly appreciated. Thank you.

Today, I acquired 2,[redacted] Robux on my account, but unfortunately fell for a scam in a game that required me to verify my account by entering my password. After leaving the game, my Robux were gone, and later I discovered my account had been hacked. My account name is mintyfrostt. I am unsure of the game's name. I did not set up an email, but I will attempt to recover my account using my email. Any assistance would be appreciated. Thank you.