ROBLOX Customer Service Issues

I was attempting to purchase 10,[redacted] Robux when I mistakenly entered the wrong password multiple times, leading me to the login page on Roblox. Despite my attempts, I couldn't recall the correct password or the associated email and phone number. Feeling frustrated, I am reaching out here for assistance. My username is kospps, all in lowercase. I hope that someone can help me recover my password as it is crucial.

Dear Roblox, I believe my account has been hacked after playing some Robux games that requested my password. Approximately 5 minutes later, I was logged out of my account on 12/23/[redacted]. My Roblox username is moviestarlover21. I kindly ask for guidance on recovering my account. Your assistance would be greatly appreciated. Thank you, and may you have a wonderful day, Merry Christmas, and a Happy New Year.

I accidentally shared my password with someone who appears to have hacked my Roblox account. I suspect the user ID ImDarkKnight24 is responsible for changing my password and using my Robux. I am unable to access my account with the username BRX463, as my password "uchon6103" was changed. Could you please delete my account to prevent any further unauthorized access and safeguard my computer from potential hacks? Thank you.

I accidentally shared my password with someone, and now my account has been hacked by a person with the ID ImDarkKnight24. They changed my password and used my robux. I am concerned about my computer's security. Could Roblox or the support team please delete my account (username: BRX463) to prevent further issues? Kindly take action as I am unable to log in to my account to address this matter. Thank you.

I accidentally shared my password with someone, and it seems like they hacked my account with the username ImDarkKnight24 on Roblox. They changed my password and used my Robux. Could someone from Roblox or the support team please delete my account (username: BRX463) to prevent any further hacking attempts? My previous password was uchon6103 before it was changed. I am unable to log in to delete my account myself, and I am concerned about the hacker accessing my personal information on my computer. Your assistance in erasing my account would be greatly appreciated. Thank you.

My son's Roblox account has been taken over, and despite reaching out to Roblox, I have yet to receive any response in over 24 hours. His username is littlejman2009. The individual who tried to trade Roblox money for his password goes by the username arkieisaac. I was alerted on Thursday, the 22nd, at 9:30 pm about an email change. When I attempted to revert the change the next morning, the link provided was not functional. I have sent three messages requesting assistance as my bank account is linked to my son's account. So far, there have been no unauthorized charges, but I am eager to either regain control of the account or have it deactivated. The initial email associated with the account was [redacted], later updated to [redacted] I have submitted support tickets using both email addresses.

Hello, my Roblox username is nomanthefast. I was playing Bloxburg when a player named fear4less joined. He offered to give me free Robux, at first, I was skeptical. However, after other players vouched for him, I trusted him and shared my account password. Unfortunately, my account got hacked afterward. I spent $40 on that account and would greatly appreciate any assistance in recovering it. I hope you believe me and can help me regain access to my account. Thank you for your support.

I recently changed my password as prompted but can't recall the reason. Despite reaching out to customer service multiple times, Roblox has not sent me any emails or texts. I have made numerous purchases on the account over the years and am concerned as I can no longer access it. I have been using the same account since [redacted]. Now I'm unable to log in, and my avatar looks different. I'm unsure whether I forgot my password or if the account was compromised. I have tried various passwords but to no avail. I have been attempting to reach out to someone for assistance for the past two days without success. Any help would be appreciated.

I'm having trouble accessing my Roblox account. I recently changed my password, but now I can't log in. I've tried using the "forgot my password" option, but I never received the verification code on my phone or email. I attempted different passwords and verification methods multiple times without any success. I suspect my account may have been hacked because when I logged into my sister's account, my avatar looked completely different. I've reached out to customer service several times for assistance, but haven't had any luck. I would appreciate any help you can provide. Thank you.

I've been struggling to log in for the past few days, and I suspected that I might have forgotten my password. However, when I logged into my sister's account, I noticed that my avatar had completely changed, and everything looked different. I tried to reset my password using my phone number or email address, but the verification process wasn't successful. I have attempted to reach out to customer service through various channels like writing and calling, but haven't had any luck. I've invested a significant amount of money on Roblox through purchases like Robux and in-game items. I would greatly appreciate any assistance with this issue.

I have an account named LeonardoJay1 and recently met someone in the game Bloxburg. They offered free Robux to me and my sister. When I engaged with them, they claimed they could provide free Robux but needed access to my account first. Despite my hesitation, they assured me it would work, mentioning their deceased brother as a pledge. Unfortunately, I was scammed. My sister confronted the scammer, who refused to return the items unless we provided an iTunes gift card, which I couldn't afford. Upon refusal, the scammer blocked my sister on Roblox and kept the account. The scammer's username is Moonlightyaa. Please assist in recovering my account, LeonardoJay1, and inform me via email once it's resolved.

I am disputing unauthorized charges from Roblox on my Apple ID account associated with [redacted] We have not used the app, have no subscriptions, and do not recognize the user IDs causing these charges (mayadi, Mayadiam, Mayadi7, etc.). The total amount charged exceeds $[redacted]. Urgently need assistance to resolve this issue to prevent further charges. Legal action will be pursued if this matter is not rectified promptly.

I resolved this issue with my account recently. Even though I am confident that I am using the correct password, I am unable to log in as the system indicates it's incorrect. My username is accurate as I can still view it when searching for other users. I have attempted various solutions to regain access without success. I created this account in [redacted]*. I contacted Roblox via email yesterday, called their customer service, and have received an email. My ticket number for this issue is [redacted]3. I have been patiently waiting for a response but have not yet received one. Please assist me with resolving this. My username is horser[redacted]89. Thank you.

I encountered an issue while making a purchase on your website. I attempted to buy the [redacted] robux pack for $20, but after providing my card details and trying to complete the payment, I received a message indicating that the payment was canceled. I reentered my card information, but the same error occurred. Strangely, when I checked my banking app, it showed that $21.39 was deducted from my account for the purchase. However, upon checking my robux balance, I still only had [redacted] robux instead of the expected 2,[redacted] robux. I kindly request either the correct amount of robux or a refund of the $20 I spent. I hope to resolve this issue promptly as I do not wish for $40 to go to waste.

I need help with resetting my password on my account. I've forgotten the new password I set and don't have access to the email or phone number linked to my account for a reset. Retrieving my account is crucial as I've invested significantly in this game and plan to continue doing so. I can provide my username (NannnBreadJaz) and the previous password (XuanMai1) before I changed it. I'm hoping Roblox can send me a special link to reset my password without needing to create a new account. Any assistance to avoid starting from scratch would be greatly appreciated. Thank you for your assistance in resolving this matter.

Hello, I'm Rainbow_Candy69, and I would like to address an issue I am facing. My username includes the numbers 69, which has led to online bullying in games due to its inappropriate connotation. I chose 69 because 6 and 9 are my favorite numbers, without realizing its other meaning when I created the username a few years back. As I am unable to purchase Robux to change my username, I am requesting assistance for a username change if feasible. Your prompt response is greatly appreciated to alleviate the teasing I experience in game servers due to my username. Thank you, Rainbow_Candy69

During the years of 2[redacted], I lost access to my Roblox account, "tidbit456." Unfortunately, that happened because I left the account open on a friend's computer. I am looking to recover it now, although I don't have access to either of the emails associated with the account, [redacted] or [redacted], as I've either lost access to them or changed emails. Despite reaching out before and receiving Support ticket #[redacted], I was informed that there wasn't much they could do. I simply wish to regain access to my account to recapture a piece of my childhood. It's worth noting that I'm no longer in contact with the person who had access to my account. Thank you.

Hello, Roblox team. Today, my friend asked for my Roblox account, and I agreed. Unfortunately, he deceived me by stealing my account after assuring me it wasn't a scam. He goes by the username Xbox_boy13. My account, stevencool87, now seems inaccessible. Could you kindly ban Xbox_boy13 for stealing my account and help me reset my password to "ggggggggg"? I really need my stevencool87 account back; it had all my valuable items and friends. I'm quite upset about this situation and even shed a few tears. Appreciate your assistance, Roblox team.

I need help with my daughter's account. Her username is annagud29, but she can't remember her password. She doesn't have an email attached to the account. I made a new account for my son when he had the same issue, but my daughter doesn't want to lose her progress in a game or the Christmas gift card she received. Can you assist us in resolving this problem?

My daughter attempted to use a $25.00 gift card to buy Robux, but the amount didn't show up in her account. When I tried to redeem it in the correct way through the redeem gift card link, it indicated that the pin was invalid. I can see the $25.00 when we try to buy Robux, but it deducts $4.95 from it for unknown reasons. I kindly request assistance in resolving this issue. Thank you. Concerned Parent... Mary Beth