ROBLOX Customer Service Issues

I encountered a person in the game "Welcome to Bloxburg" who messaged me threatening to hack my account, which alarmed me. I left the game and switched to my other account "JHdollastic." When I checked my messages, I noticed my main account "JHdollastic_2" was still online. Despite adding the accounts to each other's friends list, I panicked, thinking the hacker was using my other account. I searched for their username and found they were offline. Feeling anxious, I tried to seek advice from a friend, but I couldn't message due to settings restrictions. Upon checking my settings, I discovered that my personal information had been altered, with a changed phone number, added PIN, and a new email. The situation is escalating with more restrictions being added. I urgently need assistance!

I'm having trouble accessing my account SingleGirl_16. I created a new account but can't locate my previous one. I'm worried about losing all my progress in games if I can't recover my old account. I hope you can help me retrieve it. Thank you in advance for your assistance.

I have come across a concerning situation regarding two accounts, "emmakay220" and "isaqueen1585," that were creating NSFW art involving minors. I have recordings of them dismissing concerns by saying, "it's fine" or "quit overreacting." It's disturbing to think that individuals, whether adults or children, find it acceptable to create such inappropriate content involving minors.

My account, Dogelover185, was hacked by defaultboizzz. He scammed me into thinking he needed my password for robux, and I fell for it, believing he was a friend. Now, I can't access my ROBLOX account, Dogelover185, no matter what device I use or attempt with my phone number or email. I sincerely hope to regain access and control over my account. Restoring my account will be greatly appreciated and mean everything to me.

Hello, I need help with my account. It got hacked, and my expensive items were taken. It would make me happy if I could get them back. I spent $50 to start trading, and it took me months to acquire them. I was crying when I saw they were gone. Could you please restore them to my inventory? The items are Valkyrie Helm, Dominus Vespertilio, Red Glowing Eyes, CW Amethyst Headphones, Adurite Antlers, and Orange Sparkle Time Fedora. Thank you for reading this. My account name is Arkhram1xx. I would be very thankful. Have a good day.

I was playing my game when I got disconnected due to my account being logged in on another platform. When I tried to rejoin, a message appeared threatening to terminate my account for using the word "disc?" I was just whispering this to my friend in-game to discuss using Discord. I'm confused why this simple word is considered offensive and worry about accidentally triggering a similar action in the future while communicating with my friend.

I am in need of assistance! Unfortunately, I have forgotten my password for Roblox after taking a break from the game. To my dismay, someone has been consistently logging into my account, and with the absence of my old email, I am unable to verify my ownership. Regrettably, I find myself locked out of my account, even though I cannot recall my password due to my prolonged hiatus from Roblox. I have invested a substantial amount of money into this account, and the thought of losing it all is distressing. It appears that the individual who has been accessing my account remains unidentified, and I am uncertain if they have altered the password. The repeated unauthorized logins have become a cause for concern, and I am reaching out for assistance to regain access to my account. Your prompt help in recovering my account would be greatly appreciated.

My friend, Frostyears123, had his account hacked a few days ago. He contacted support, but unfortunately, no action was taken. We were collaborating on a game project when the hacker disrupted our progress. Frostyears123 is a dedicated ROBLOX player with valuable items on his account that are irreplaceable. The hacker gained access to his account, changed the password, took over his email, and even altered his contact information. We urge you to assist him promptly as the situation is urgent. Our ROBLOX accounts include Frostyears123 (the hacked account), HAPPYMANPOOPOOFISH5 (me), julymonth, sirflappyjr, bombycreepergames, and Fruly_Animations (our group account). Your help in resolving this matter would be greatly appreciated. Thank you.

A few days ago, on Saturday night around seven, my account got hacked. I was playing on Bloxburg when a user offered a thousand free Robux. I agreed, foolishly. They directed me to a game where I was asked for my password for the Robux promise. As soon as I entered my password, I got logged out and couldn't log back in. My friend later informed me that my account was active on Bloxburg, doing the same scam. The hacker changed my password, email, and phone number. I lost access to my account and am worried because I spent money on in-game passes. I already reached out to Roblox support, but haven't heard back. I hope for assistance soon. Thank you.

Nowadays, people are quick to report others out of jealousy, and unfortunately, I have been a target of such reports in games like Roblox for refusing to trade my valuable pets. I am concerned that these false reports may lead to a ban, resulting in the loss of all my progress and hard-earned items. I urge for a change in Adopt Me game where reporting requires leaving a message and validating its accuracy. It is frustrating to face baseless reports due to envy, and I hope there are consequences for such actions to protect honest players. Please consider addressing this issue. Thank you for listening to my concerns.

There's an exploiter who has been following me and my friends into a game called “The Streets 2” on Roblox. This person is using inappropriate scripts, violating rules, and making the gaming experience unpleasant. It's crucial to have this individual terminated and IP banned from the platform to ensure a safer environment for all players. I've attempted to reach out to Roblox, but I have only been directed to bot support, which hasn't resolved the issue. It's imperative that action is taken to address this threat. Please notify me via email once this matter has been resolved. Wishing you a Merry Christmas.

I'm disteroyed. Recently, someone tricked me into giving them my RobloSecurity code, leading to my limited item, the playful vampire, being stolen, and my password changed. Thankfully, I managed to regain access to my account using 2-factor authentication. However, I would appreciate assistance in retrieving my stolen item and ensuring that the scammer, KingCinos, is banned. Unfortunately, when attempting to contact the provided number, I only reach an automated system.

My friend Frostyears123 had his account hacked recently. He contacted you, but unfortunately, no action was taken. We were collaborating on a game with a group, and the hacker has been causing havoc with the game. It is crucial that you assist us with this matter. Frostyears123 has invested a lot of time in his ROBLOX account and has valuable items that he's afraid he won't be able to recover. The hacker managed to access his account, changed the password, took over his email, changed the email associated with the account, and also changed the email password. Please, we urge you to help him urgently. If you could temporarily block his account for a few months and then notify me when it's safe to reopen it, that would be greatly appreciated. Here are all our ROBLOX account usernames: - Frosyears123 (Hacked Friend) - HAPPYMANPOOPOOFISH5 (Me) - julymonth- - sirflappyjr- - bombycreepergames- - Fruly_Animations- (Our Group Account)

Every time I try to play Greenville Beta, I get kicked out of the game, preventing me from playing consistently. It seems to work sporadically, kicking me out while allowing my friends to play without issues. Additionally, there are certain games I can't access that my friends can, displaying "view details" instead of "join". I use an Acer Chromebook Spin 11 and I'm unsure if the problem lies with compatibility. In Greenville, there's significant lag despite the server not being full, adding to the frustration. I hope these issues can be resolved so I can enjoy playing the game properly. Thank you.

Whenever I try to play Greenville Beta, I keep getting kicked out of the game. Even though the server isn't full, I can't seem to figure out why this keeps happening. Roblox should investigate and resolve this issue to ensure a smoother gaming experience. Despite my friends being able to play without any problems, I encounter continuous interruptions. I am using an Acer Chromebook Spin 11 that is brand new, so I am unsure why this issue persists. Additionally, some other games also fail to work for me but work perfectly fine for my friends. Attempting to join a game only displays "view details" and provides background information instead. I am certain my internet connection is stable, and my new computer is functioning well, so the issue seems to lie with Roblox. Despite seeming initially playable, the game consistently kicks me out after about 20 minutes to an hour. Unlike other games, this issue is unique to Greenville Beta. I am hopeful that a resolution can be found to prevent these frequent disconnections.

After being away from my computer for a couple of hours, I returned to play my favorite games on Roblox. However, I found that I couldn't log into my account, even though I was sure I had the correct password saved in both Google and LastPass. I attempted to reset my password using the email linked to my account [account name is Faj_Pan], but was unable to do so. Seeking help in Discord channels, I was informed that my account had been hacked and both the email and password had been altered.

Hello, today when I was about to use the Robux I had saved up for something in Bee Swarm Simulator, I realized they were missing. After checking my purchase history, I suspect my son may have spent them on "Ninja Legends." I'm wondering if it's possible to retrieve them as I did not intend to make that purchase. I've been a frequent Robux buyer in the past, and I would appreciate any assistance you can provide in resolving this issue so that I don't have to reconsider my future purchases. Thank you.

On Sunday, December 22, [redacted], I purchased [redacted] Robux using a $50 Visa gift card on Roblox. After receiving an error message, I assumed the transaction failed. Surprisingly, $10.62 was deducted from the gift card, which is now pending. I am seeking a refund to the gift card or the delivery of the [redacted] Robux to my account on Roblox. Thank you.

My hacker claimed the issue was resolved, but it's still ongoing. He goes by the name Savage from a pizza place in Roblox. I frequent the Natural Disaster Survivor server under the username adamryan0216. He instructs others not to communicate with me, causing everyone to ignore me. Only Roblox has the power to stop him, so I will continue reaching out until there is a resolution. Should the situation be resolved, it will likely be him responding to my emails as usual.

Hello, my name is Crystaal, and my ROBLOX username is pinkypig1212. I am reaching out to discuss an issue with my Roblox account. While playing Robloxian Highschool yesterday, I mistakenly clicked "Purchase Item" for the "Starter Pack" game pass at the game's start. The cost was [redacted] Robux. I have not used any items from the game pass and kindly request a refund of the ROBUX. Thank you for your attention to this matter.