My daughter got her account deleted because my husband didn’t know my daughter was maki...

GetHuman-sulmiriv's customer service issue with ROBLOX from December 2019

Help with my ROBLOX issue
First: share to improve GetHuman-sulmiriv's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sulmiriv may need:
Account holder name, Billing address, and Email address on account
The issue in GetHuman-sulmiriv's own words
My daughter got her account deleted because my husband didn’t know my daughter was making purchases on the game. He called our bank and told them that someone was using his card without his permission. Today at around * my daughter said her account got deleted. I contacted them and they said they’ll help me if I call them and say **- Dates and amount of purchase **- Full billing name **- Last * digits of the credit card **- Billing email address. **I have all this information, and I am ready to call but when I dial the number no one answers. Just the busy tone. *Thank you, I hope you can help.

GetHuman-sulmiriv did not yet indicate what ROBLOX should do to make this right.

I have an issue with ROBLOX too
How GetHuman-sulmiriv fixed the problem

We are waiting for GetHuman-sulmiriv to fix the problem and share the solution with the rest of us customers.

Please help with my ROBLOX issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
My daughter had her roblox account hackedMy daughters account got hacked on ROBLOX. The hacker was chatting to her * to...My daughter account is not allowing her to enter the account in Roblox, her usern...My daughter can only access her account from my husband’s phone. She knows her p...
FIX: We called my husband in Harrisburg while he was on a train to meet us in Phil...My daughter locked her self out of her roblox account we don’t know what password...My daughter can’t access her roblox account on her tablet anymore. We don’t know...My daughter can’t remember her password for roblox account. Is there a way to res...My daughter doesn’t remember her password to a Roblox account with username: danc...My daughter was on her Roblox account and she got a pop-up that said free Roblox...
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Customer service issue
Reported by GetHuman-sulmiriv
Dec 20th, 2019 - a year ago
I have an issue with ROBLOX too
Not resolved
Seen by 8 customers so far
Similar issue to 25404 others
0 customers following this

Timeline

GetHuman-sulmiriv started working on this issue
Dec 20th, 2019 1:16am
GetHuman-sulmiriv indicated the issue is not fixed yet.
Dec 21st, 2019 1:24am
GetHuman-sulmiriv indicated the issue is not fixed yet.
Dec 21st, 2019 1:24am
GetHuman-sulmiriv indicated the issue is not fixed yet.
Dec 21st, 2019 1:24am
GetHuman-sulmiriv indicated the issue is not fixed yet.
Dec 21st, 2019 1:25am