My daughter got her account deleted because my husband didn’t know my daughter was maki...

GetHuman-sulmiriv's customer service issue with ROBLOX from December 2019

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The issue in GetHuman-sulmiriv's own words
My daughter got her account deleted because my husband didn’t know my daughter was making purchases on the game. He called our bank and told them that someone was using his card without his permission. Today at around * my daughter said her account got deleted. I contacted them and they said they’ll help me if I call them and say **- Dates and amount of purchase **- Full billing name **- Last * digits of the credit card **- Billing email address. **I have all this information, and I am ready to call but when I dial the number no one answers. Just the busy tone. *Thank you, I hope you can help.

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Customer service issue
Reported by GetHuman-sulmiriv
Dec 20th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 25404 others
0 customers following this

Timeline

GetHuman-sulmiriv started working on this issue
Dec 20th, 2019 1:16am
GetHuman-sulmiriv indicated the issue is not fixed yet.
Dec 21st, 2019 1:24am
GetHuman-sulmiriv indicated the issue is not fixed yet.
Dec 21st, 2019 1:24am
GetHuman-sulmiriv indicated the issue is not fixed yet.
Dec 21st, 2019 1:24am
GetHuman-sulmiriv indicated the issue is not fixed yet.
Dec 21st, 2019 1:25am