ROBLOX Customer Service Issues

I made a mistake by trusting someone in a game who claimed to give me "robux". I shared my account details with the username xXwolfawooXx and now got scammed by a player named KimK900 on Roblox. Unfortunately, I can't access my account since she changed the password. I intend to report this player for her actions and request assistance in resetting my password.

I created my account 3 or 4 years ago without adding a phone number or email because I didn't have them then. Unfortunately, I can't remember the password now, and I want to use the same account on my new iPad without losing my progress. Could you please help me reset my password? It would be greatly appreciated.

Hello Roblox team, this is Ellie. I am experiencing an issue with accessing my account. I cannot sign in despite several attempts with my email and password. My account username is jelly_lea. I kindly request your assistance in either retrieving my password or resetting it. Your prompt response would be greatly appreciated. Looking forward to hearing back from you at your earliest convenience. Thank you, Ellie.

I'm having trouble accessing my account due to the verification code requirement for TheLegoStory. I believe I can verify ownership by showcasing a project I've worked on that is inspired by a local location. Restoring access to my old account is essential for me to continue developing this specific project. Given one day with my account, I can provide screenshots of my project as evidence to Roblox that it's my account, cultivated over the years with hard work. All I'm requesting is to regain access to TheLegoStory, my Roblox account.

I need assistance regaining access to my hacked ROBLOX account, Tr00l_K1ng. I wish to retrieve the account which has over 1,[redacted] robux and a significant amount of gaming experience. Additionally, I require guidance on submitting a customer care ticket. It is recommended that ROBLOX conducts an investigation to recover the account by resetting the password and enabling automatic login for Tr00l_K1ng upon launching the app on my computer.

I regularly play on Royale High without any issues. However, recently, I've been experiencing a problem where the game starts loading, then abruptly kicks me out of Roblox entirely, not just Royale High. This issue is also happening to my brother, leading me to believe it's not related to his old, malfunctioning device. My device is new, yet I still encounter this problem. Strangely, everything was working perfectly yesterday, but today I keep getting kicked out. The same issue occurs with Bloxburg, while other games run smoothly without any disruptions.

This morning, while playing Roblox, I was unexpectedly logged out of my account. Despite numerous attempts with various email addresses, I was unable to regain access. Surprisingly, upon searching, I discovered that my account displayed a different gender than before. To confirm my ownership, I checked my friend list, finding all my previous friends listed. Furthermore, it appeared they had made purchases using my Robux. Despite my efforts, I still cannot log in to rectify this issue.

My eleven-year-old daughter's Roblox account was accessed by her cousin without permission. Her cousin took her tablet, somehow used the "forgot password" option, changed it, and went on to make [redacted] unauthorized transactions via Google Play/PayPal, amounting to £[redacted].00 for Robux that was used in the game, leaving a balance of [redacted]. I have contacted Google Play for a refund, but have had no luck so far. I have removed the payment details and would like the Roblox account to be closed. According to the Terms and Conditions, a refund is supposed to be issued for unauthorized purchases, especially when made by a minor like in this case. This situation has caused significant financial strain as I am currently overdrawn with important bills looming.

I have unfortunately experienced hurtful comments from users 'modernvib' and 'TrishJohn2019' on Roblox that made me feel suicidal. After being told such things by 'modernvib,' I resorted to harming myself. Their friend, Tas, found humor in the situation. I apologize for recounting these events and appreciate your attention. Best regards, Kaytlyn.

Hello, I am a dedicated fan of ROBLOX and skateboarding. Lately, I've noticed a problem with skateboards not functioning in the game. I'm curious as to why this feature suddenly stopped working, especially since skateboards used to be very popular. I would greatly appreciate it if skateboards could be reintroduced as they are my favorite part of the game. Currently, the BloxBurg skatepark is the closest I can get to skateboarding in ROBLOX. As an enthusiastic developer, I aspire to create the first fully functional skatepark on the platform. Any assistance in addressing this issue would be greatly appreciated. My account name is da_onejoe/da_onebob.

My son was recently part of a group chat on Roblox. His account is “richmark1234” with the email address: [redacted] The chat name was supposed to be “Me like Layla.” However, someone has been changing the chat name repeatedly to “Nobody likes Layla,” causing distress to the child. I am seeking assistance in identifying the member responsible for these changes. I appreciate your prompt attention to this matter. Thank you. Best regards, E. Ungvarine

Someone has been hacking mine and my friends' accounts. My account is Savage_Mary17, my friend is 24broke24, and my other friend is KillerBean642. Someone has been hacking Brooke and me for at least a month - they are changing characters, taking Robux, and making purchases. We want to find out who is doing this and which device is being used. It's frustrating. Today, Killer Bean got hacked too; I don't think he's been hacked before. This is a recurring issue for Brooke and me. My phone number is on her account to assist in password changes when she gets hacked. The verification code isn't coming through my email, even though it's linked to my account, but it works. Please help my friend regain access to her account and prevent further hacking.

I've attempted numerous times but it still won't work. Despite calling multiple times, I have been unable to reset my password. Upon entering my phone number, it confirms the correctness, yet I do not receive the six-digit code as instructed. This situation is greatly frustrating, given my existing issues with anger. I am perplexed as to why my attempts to reach out for assistance have been in vain. This will be my final attempt to contact your support team before I abandon this endeavor altogether.

Someone who goes by the name Jmmy1378 has targeted me for a scam and infiltrated my account, resulting in the deletion of my belongings. Upon noticing the deletions, I attempted to change my password, but unfortunately, my attempts failed due to exceeding the pin limit. Shortly after, my account was inexplicably deleted. A friend suggested that Jmmy1378 may have taken malicious actions such as creating inappropriate content or reporting my account. Although I managed to reset my password via email, upon logging back in, all my items were missing, chat history erased, and prompts to retry logging in greeted me. I am at a loss as to why my account was banned/deleted without cause, seemingly due to the actions of this hacker. I implore you to reverse the ban, as I have changed my password, and if Jmmy1378 indeed created inappropriate content, I request for those items to be removed, particularly any offensive T-shirts. My account holds immense significance to me, and I possess evidence, including photos, of the hacking incident. The account deletion notice cites adult content, which I believe Jmmy1378 is responsible for. I have documentation from a Discord application corroborating this. Please consider unbanning magnus2play as I can prove my innocence, possibly through an ID check. My account means everything to me, and your assistance is my last hope in salvaging it. Kindly aid in restoring my account, magnus2play, as it holds immense value to me. Your support would be greatly appreciated.

I have been spending time playing games and earning items on Roblox when I noticed that my account was disabled due to my username, "hotboiiduke." I believe there has been a misunderstanding as I don't think there was anything inappropriate with the username. I used "hot" to symbolize fire, not in any other way. I hope this message reaches you and that I can have my account reinstated. Thank you for your attention to this matter.

I'm having trouble accessing my account because I changed my email address. The system is requesting 2-factor authentication, but I can't receive the code as it's being sent to the old email. I'm seeking assistance to regain access to my account in order to update my details. I would appreciate your help in resolving this matter. Thank you.

We recently contacted your customer service regarding an issue with a 20 euro voucher purchased at GameStop. Despite following the redemption instructions on the voucher, the balance hasn't reflected in my daughter's account since Thursday. We attempted to call the provided number without success, and have sent two emails addressing the matter with no resolution. We can supply the voucher code as proof of purchase and redemption date. Due to our limited budget, this voucher was a special early Christmas gift. Please reach out to me at [redacted], as my daughter's number, [redacted], is listed on the account under the name Molly112008. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you.

My 7-year-old daughter forgot her password, and despite trying all the email addresses I can remember, I've been unable to access her account to reset it. All I want to do is change her password so she can log in. I changed it yesterday in a rush and forgot to jot it down. Now she's locked out. I've already reached out to your team multiple times without success. Can someone please assist me in changing the password?

My Roblox account seems to be compromised as I keep getting disconnected from the server, indicating someone else is using it on another device. I suspect it might be a child I know from a different location, where I may have accidentally left my account logged in on Roblox. Any advice on how to resolve this would be appreciated.

I am interested in creating a set of Jurassic Park-themed groups for a roleplay game. I am considering naming the groups InGen, InGen Security Division, and InGen Veterinary Division. I plan to incorporate game passes like "Become Denis Nedry" and "Break out the T-Rex." Given the similarities in uniforms and other elements to Jurassic Park, I want to ensure that I won't run into any copyright problems. Before proceeding, I would like to confirm if I have the necessary permissions to go ahead with this project. Please reach out to me via email at [redacted] once you have the information. Thank you. Regards, Austin (Lord_Vader2112)