ROBLOX Customer Service Issues

I unfortunately fell victim to a scam on Ninja Legends by a user by the name of boogaplayer12346. He promised to trade a Master Pack in exchange for a Legend pet, specifically my level 19 Cybernetic Emerald Dragon. As soon as the trade was completed, he abruptly left the game, leaving me without the promised pet. I have photographic evidence of this incident which can be viewed on my Instagram account under the username youngninja12345. My Roblox ID is 8bitrayn99. I am seeking the [redacted] Robux pack that I was deceitfully promised.

Hello! I've been assisting my friend with a problem on ROBLOX. Every time he attempts to join a game, an error message saying "Failed to download or apply critical settings, please check your internet connection. Error info: HttpError: ConnectFail" keeps appearing and doesn't go away. He has attempted various solutions to resolve it, but none have been successful. If you have any insights into what may be causing this problem, I would appreciate hearing from you. Thank you for your assistance.

My Roblox account, GariannaGarcia17, was hacked after I shared my details with someone promising free Robux. They changed my password and email. I've been unable to reach them via my brother's account under the username simasumas. I've invested over $[redacted] in Roblox. Please help me resolve this situation promptly. Thank you.

I attempted to redeem something on my account, but despite trying every password I could recall, I am unable to log in. Resetting the password has been unsuccessful as well. Each time I input my email or phone number for a reset, it confirms that a message was sent, but I have not received any emails or texts. I am confident in my username and I believe I have verified both my phone number and email. I would greatly appreciate your assistance in resolving this matter. Thank you.

Hello Roblox support team, I'm experiencing an issue with configuring/downloading the app. This problem started last Sunday. Many players enjoy the games, but for some reason, including myself, the configuring/downloading process fails. I am unable to start a game as it remains stuck. Even after trying to repeat the process about 10 times, it still won't let me play. I need assistance with this matter. Thank you for your help.

I was playing Roblox when someone offered me Robux. I agreed, but now I can't access my account, ppelflap3. I had spent [redacted] euros and someone took 20 Robux from me in-game. I'm really upset because I enjoy playing Roblox and spending money on it. Can you please help me recover my account? I'd really appreciate it. Thank you, Alexander D. The email of the person who accessed my account (who used to be my friend) is [redacted] Thank you in advance for your assistance.

My account Master_bg52 was hacked earlier this year. I suspect a friend of a friend has it, but they won't return it. The email was changed without my knowledge, and when I tried to log into Roblox, it said Incorrect Password or Username. Please reset the email to [redacted] and change the password to byC8JX7CBYaPKKr. Thank you, Roblox.

On December 5th, my ROBLOX account was banned due to an inappropriate group name. The re-activation was scheduled for 11:23am on December 8th. Despite logging in at 11:30am PST, I encountered an error when trying to join a game. Upon subsequent login attempts, I was met with different errors and unable to access my account. By manually changing a URL component, I briefly accessed the homepage before encountering a continuous loop preventing entry into my account. I've tried clearing cache/cookies, using different web browsers, and restarting my PC/router with no success. Despite emailing ROBLOX Support, I have not received assistance. I am seeking the best solution to resolve this issue.

I forgot to add my email or phone number to my CandyGIRLpop234 account. In April [redacted], I switched accounts but didn't save the new password. Unfortunately, my Robux was not refunded, and I can't access my old CandyGIRLpop234 account now. I'd like a refund or for it to be transferred to my new account, shad0w_g1rl12. My dad won't let me add more money because he thinks it's a scam, so I'm unable to get more things for Adopt Me. 😭😭😭

I believe I was unfairly banned from the game and the responses I have received so far seem automated or discriminatory. My ban was due to a misunderstood comment about a game called De Pride Isle Sanatorium. I used the term "gay cult" in reference to the pride-themed nature of the game, not as an insult. I am a member of the LGBTQ+ community myself. Others in the group agree that the ban is unjust. I kindly request a personal response rather than automated messages. My username on Roblox is ______.

Hello, I'm Matthew Macenko, and my Roblox account is Sneaky767. I've had this account for a long time and even have old friends on it. Unfortunately, I realized my password wasn't very secure, so I tried to change it. However, my parents and I forgot the code. I reached out to Roblox for help, but they didn't respond. Suddenly, they changed my password without informing me. Now, I'm unable to play, and I feel very upset. If possible, I would like to update my password to "cool math." If this isn't an option, I'd appreciate the chance to discuss this matter further.

My daughter's account was hacked, and she got logged out of "@alex_lovecatlol." I no longer have access to the email linked to her account, so we can't reset the password. Could you please help us with resetting her account password? You can reach me at [redacted] or call me at [redacted]. Please contact me when you have a moment. Thank you.

Hello Support team, I urgently require your assistance regarding my son's Roblox game account with the ID copy267, which I suspect has been hacked. The registered email and verification details have been tampered with, making it impossible for him to access his account. I tried to verify through his email but even the email verification information has been altered. Could you please investigate and verify the registered email address linked to my son's game ID copy267? Is the current email address [redacted]? If not, what is the updated email? Additionally, could you kindly remove the verification or update the registered email to [redacted]? I am in desperate need of your prompt assistance as I have recently made several purchases for him, and he is now unable to access his account at all. Thank you for your help.

Hello Support, I urgently need your assistance with my son's Roblox game account, with the ID copy267, which I suspect has been hacked. The registered email and verification details have been changed, making it impossible for him to verify himself when trying to sign in. I tried to access his email for verification, but even the email verification information has been altered. Could you please investigate and provide me with the following information regarding my son's game ID copy267? 1. What is the registered email address? Is it [redacted]? If not, what is it? 2. Could you please remove the verification or change the registered email to [redacted]? Your prompt assistance is greatly appreciated, as I recently made several purchases for him, and he is now unable to access his account. Thank you.

My son's Roblox game account with ID copy267 appears to have been hacked. The registered email and verification information have been altered, making it impossible for him to confirm his identity while logging into his game account. Even when I attempt to access his email for verification purposes, the verification details have also been changed. I kindly request assistance in verifying the account under my son's game ID copy267. - Could you please confirm the registered email address? Is it [redacted]? If not, what is the correct email address associated with the account? - Would you be able to assist in resetting the verification or changing the registered email to [redacted]?

Hello. I'm reaching out as a last resort. I'm unable to adjust my account settings due to a security scare in [redacted]. I went overboard adding too many safety measures after falling for a hoax about a hacking threat. I never removed the PIN since my dad never received the related email. I'm now locked out of my account's privacy and safety features due to my overreaction. I simply wish to regain access to my account. Please assist me with this issue. If possible, disabling the extra security measures would be appreciated. I'm having difficulties contacting ROBLOX support on their website as the bottom bar is covering the submit button.

Hello dodohansalam1, I am writing this letter in relation to the account moderation issue I encountered. On December 6, [redacted], at 7:28:32 AM US time, I received an account moderation due to adult content uploads, which came as a surprise because it was unintentional. I had been attempting to upload a picture of a stone for a map but mistakenly uploaded an inappropriate image due to a misclick. Unfortunately, I had to step away briefly due to a stomachache, and upon my return, I forgot about the unfinished upload. Consequently, I was banned about ten minutes later. I kindly request a review of the ban received on September 12, [redacted], at 5:09:54 AM, with the hope of restoring my account. Thank you for your attention to this matter.

This morning, I was logged out of my account. When I attempted to log back in, an error message popped up stating that my password was incorrect. I then tried to reset it via email, but it kept linking to an old account of mine. Upon trying to reset it using my phone number, the verification code was not sent successfully. I even attempted to utilize my brother's and mother's phones for a code, but to no avail. Your assistance in resolving this matter would be greatly appreciated. Thank you.

My daughter's phone asked her to restart, like when she first set it up, and now she's locked out of her long-standing Roblox account. She can't access it because she forgot her password since it's been a while. I attempted to sign in to Roblox and reset the password without success. Her username is "notleah5717". I'm unable to help her, and she's really worried. Please assist as soon as possible.

My son recently received an iPad for his birthday and hopes to transfer his Roblox account from his Fire tablet. The account was created without an email linked to it, as he doesn't have one. I'm his mother and I'm assisting him in this process. I'm not very tech-savvy and would like to ensure he can enjoy Roblox on his iPad before the holidays, especially since he's requested Roblox gift cards. He can't recall his password from February 14, [redacted], and has made in-game purchases. He's concerned about losing his progress and investments. Any assistance would be greatly appreciated. Thank you for your support in advance.