ROBLOX Customer Service Issues

My son, David (age 8), recently misplaced his iPad. We are currently setting up a new iPad for him and are encountering difficulties with accessing his Roblox account. His username is "tarheelbambino," but we are unable to recall the password used during the account setup in [redacted]. Previously, he always relied on the saved password from his now-lost iPad to log in. Attempts to reset the password using my email or phone number have not resulted in any communication from Roblox for resetting the password. I'm reaching out to seek assistance with recovering the account password. If necessary, I am available for further communication. My name is John Coyle, and you can reach me at [redacted] or email me at [redacted]

I made a big mistake at work and selected the wrong image by accident due to the similar file names. Feeling overwhelmed, I accidentally uploaded the inappropriate picture. I love using Loblocs but now my account is restricted due to this. Please reconsider unbanning me as I promise to be more careful in the future. I was unwell that day and forgot to delete the picture in the rush. I sincerely apologize for the error and hope to regain access to my beloved Loblocs account.

In Adopt Me, my daughter had a neon rideable dragon, a rideable evil unicorn, a rideable normal unicorn, and about 10 minutes ago, she encountered a message stating the game was being accessed on another device. Concerned, she showed me, fearing she was being hacked, and upon returning to the game, those mentioned pets were missing. She did not trade them and is devastated. I had purchased Robux to enhance her gameplay, and she is heartbroken about the loss. She is not fabricating this, as she showed me the pets recently. Please help restore her pets as she is deeply upset.

I have forgotten my account password, and there is no email attached to it for password recovery. I can provide proof of ownership by confirming that my Roblox account is linked to my Xbox One with the username Log4nLightnng. I am willing to provide more information, including my Microsoft/Xbox account password if necessary. I have submitted three help requests in the past, and I find the situation very frustrating. Not being able to access my account may prevent me from playing Roblox with my friends, which I enjoy. Although I understand the email requirement for assistance, all I am seeking is assistance with resetting my account password. I would greatly appreciate any help you can provide, as I do not have a phone number attached to the account either. Thank you in advance.

My niece is having trouble remembering her password for her Roblox account. Her username is AyitBillieEyelash. I've attempted to reset her password using her phone number, [redacted], but we are not receiving the verification code via text. I am reaching out on her behalf since she doesn't have an email address. Thank you for your assistance.

I added £60 to my son's Roblox account, and he made a purchase. Later, the account was hacked, and his items were traded for a much cheaper one while he was sleeping. After contacting Roblox, they claimed they couldn't assist as it was a trade, but it wasn't. When I reached out for an investigation on the hacker, they simply shut down my son's account instead. I am seeking clarification or a full refund for the amount spent. The username of my son's account is baxters120. The hacker's account, Pretty_Cxral, traded items including the Super Fly Cap and Noob Assist: Taxing Taxation. It's crucial to closely monitor the hacker's account.

I have a simple question about changing my username on Roblox. I've already checked the help page but still have some doubts. Can others use my old username once I change it? I also wonder about the color of usernames. Is there a way to keep it green if I decide to change it? Thank you for your help!

I need assistance with my daughter's Roblox account. We forgot the password and requested a reset to be sent to my email, but have not received anything. The account is under my name, Kiersten Davis. The email associated with the account is [redacted] and the username is Mommy7212. We have purchased Robux on this account and would like to regain access without losing it all by creating a new account. Thank you for your assistance.

My daughter entered an email on her Roblox account four years ago, which is now disabled. We got her a new email, but never updated it on her account. Consequently, she forgot her password and is unable to access her account. We have no way to reset the password without access to the old email. I have invested a significant amount of money on this account, and we are at a loss on how to recover it. Any assistance would be greatly appreciated. Thank you for your attention to this matter.

Hace unos meses, un usuario me quitó la cuenta "punzante", no sé si fue por hacks u otros tipos de razones, pero quiero que resuelvan este problema. Si necesitan información sobre esa cuenta, puedo proporcionarla. El nombre de la cuenta es "alonsochup" y me la quitaron. Mi contraseña antes de que me la quitaran y la cambiaran u accedan era "alonsoXD", esa era la contraseña antes del incidente. Espero que puedan resolver mi problema y enviarme una respuesta a mi correo. Gracias por su atención.

Last year, I had an account called "rxinbowstxrburst" on Roblox. I had the app installed on my computer, which saved me from needing to enter my password regularly. Unfortunately, I forgot my password over time. When I reset my computer, I lost access to my Roblox account. I am hoping to recover my old account as I prefer not to create a new one. The challenge I am facing is that I didn't link any email or phone number to this account. Is there any chance I can retrieve access to my account?

Hello, my username on ROBLOX is i_swizzy. I copied my condo-related game recently, which only consists of models, a house, and a football field, all completely appropriate content. The original game passed ROBLOX moderation just fine. I created a group and decided to duplicate the game into my group games, but the copied version, which was identical to the original, got deleted, and my account was terminated. This account means a lot to me, and its loss is heartbreaking. I have appealed the decision, but unfortunately, they have not accepted it. It's sad to be terminated without any valid reason.

My 9-year-old daughter used her birthday money to buy a shadow dragon and king bee on Adopt Me through a trade with a user called saidie_piffer. This user befriended my daughter (xXmaisiexmooXx) and promised to turn her shadow dragon into a neon version. However, after my daughter gave her the pets, the user logged off, effectively scamming her. My daughter is devastated, and I am hoping to have her two pets returned. Thank you.

Yesterday, I was playing Roblox quietly, specifically Ninja Legend. Later, when I logged back in this morning, I noticed that although my username is correct, the password is not working. I tried entering the password several times, but it keeps saying it's incorrect. I checked, and there were no ban notifications, and the account wasn't deleted because I could still find it on another device. The account name I am having trouble with is RyZe_ThOmAs123ita. Thank you.

Hello, I woke up today to find that my daughter's Roblox account has been hacked. She discovered that her avatar was completely changed when she made a new account to check her old one. This has upset her a lot as she used her own money to buy Robux. Can someone please help us with this issue? Her username is oceanandsand48. Thank you, Micki.

Ticket Number: [redacted]7 Username: Birthday_cake1717 I am having trouble accessing my account due to 2-step verification. After entering my password, I am not receiving the verification email. I have checked all folders, including spam, without success. When attempting to recover my password with my phone number, I did not receive a code. Two days ago, we upgraded to a premium Robux membership. Any assistance in resolving this issue would be greatly appreciated. Thank you for your help.

Years ago, when I created my Roblox account as I_Plan, I unknowingly entered the wrong birthday. The system now thinks I am much younger than I actually am, limiting my account features. I urgently need to correct this issue as it restricts my ability to fully enjoy the game. I am unable to change the birthdate in the settings, and starting a new account is not an option due to the valuable items already on this account. I kindly request assistance in rectifying this matter promptly. Thank you, Andrew

A user named XxGamingOnlinexX has been behaving inappropriately by allegedly hacking accounts in the game "Adopt Me." Two friends of mine, Ana and Lara (iiBl00min/Ana and BruhItzLaraGaming/Lara), unintentionally shared their passwords and had their items stolen by this user. XxGamingOnlinexX falsely accused Ana of scamming me, although it was XxGamingOnlinexX who stole from all of us. Ana discovered that XxGamingOnlinexX had acquired items such as 2 Cloud cars, 2 pink supercars, and a rocket sled from iiBl00min/Ana, a broom, a tombstone, and a neon giraffe from Lara, and various valuable items from my account, including a Fly crow, Fly griffin, Fly shadow dragon, neon unicorn, and others. This situation is distressing as we don't have any real-life connection to this user.

Hello, I am the parent of William George Elianti, with the username xkrwkxkswkss. My husband and I attempted to reset his password by linking an email to the account, but encountered an error. We have not received the verification code when trying to add our phone numbers, causing us to be stuck in a loop. We urgently need to reset his password to add a gift card he received on his birthday to the account. Please contact me at [redacted] or call +1 [redacted]. Thank you.

Hello, My name is Lee from Israel. I noticed charges on 8/11 and today for $9.99 on my diner's card ending in [redacted]. I got a notification from my credit company linking the charges to your company (PP*ROBLOX CORP ROB 9.99$). This is the first I'm hearing of you, and it's surprising. Can you explain your company and how you accessed my credit number? I am requesting a detailed clarification and an immediate refund for the unauthorized charges on my card. Looking forward to hearing from you. Miri