MY son cannot sign into his account. Says username or password is incorrect but I know...

GetHuman-contoria's Account Access issue with ROBLOX from November 2019

Help with my ROBLOX issue
First: share to improve GetHuman-contoria's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-contoria may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-contoria's own words
MY son cannot sign into his account. Says username or password is incorrect but I know the details are correct. His username is HarryDavidDuckett and his password is the same as for my games so know what that is. *His membership Robux went onto the account today but he is understandably upset because he cannot get in to play.*The billing details are Debbie McNab, ** Purwell Lane, Hitchin HERTS SG* *NF, UK. *I do not have the ability to call outside the UK on my mobile unfortunately, so I have no option but to email. *Thankyou

GetHuman-contoria did not yet indicate what ROBLOX should do to make this right.

How GetHuman-contoria fixed the problem

We are waiting for GetHuman-contoria to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Account Access issue
Reported by GetHuman-contoria
Nov 25th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 25961 others
0 customers following this

Timeline

GetHuman-contoria started working on this issue
Nov 25th, 2019 4:25pm
GetHuman-contoria indicated the issue is not fixed yet.
Nov 26th, 2019 4:04pm
GetHuman-contoria indicated the issue is not fixed yet.
Nov 26th, 2019 5:20pm