ROBLOX Customer Service Issues

Last night I was playing a game called Hero and Villains Tycoon when another player named (janikatesla) started harassing me. She repeatedly said hurtful things like "you're useless" and "you should just end your life now." This behavior is unacceptable, and I think it's essential to address this issue.

I encountered some trouble while playing Super Simon Says due to two individuals named Sprinkles and Sarita harassing me. Despite my attempts to block and ignore them, I couldn't avoid their behavior. Unfortunately, the system for reporting such incidents wasn't functioning, leading other users to accuse them of cyberbullying. They targeted me for being transgender and gay, as well as for not having Robux currency in the game. These individuals seemed intent on trolling others with their lies. Dealing with depression and having experienced bullying for years, this situation deeply affected me. I believe these actions should not go unpunished as they violate the rules of the platform. I feel that addressing their behavior with a warning is necessary to prevent others from facing similar mistreatment.

I encountered difficulty logging into my account due to an invalid username and password, even though I've been using the same credentials on Roblox for a long time. Despite various attempts to log in by typing slowly, ensuring correct capitalization, and trying on different devices, I have been unsuccessful. The account "Sofiagamer234567" also holds Robux. I am unsure whether the issue lies with the username, password, or both. I tested logging in on multiple devices including my iPhone and PC, but the problem persists. Please respond via my dad's email address as we did not provide an email during registration; instead, we used my dad's email for Robux purchases.

I forgot my Roblox account password and I am unable to reset it because the system asks for a phone number or email address that is not linked to my account. I need assistance to reset my password so I can access my account on other devices. Your prompt help is greatly appreciated.

To ROBLOX, I am ElSIniorJoe101, a 14-year-old who was bullied in the game MISFITS HIGH. A user accused me of saying inappropriate things, and although I admit to it, I want you to find and warn this user for bullying me. Another bully named 'aubieskye' joined in, claiming they would film my words. They harassed me, and as I was in distress, another player my age tried to help. Nonetheless, the bullies continued, causing me great distress. The first bully reported me, and if the second bully sends a video, it will confirm what I said. Please take action against these individuals to prevent further bullying. Thank you, Harry Collins Page

Hello, I'm experiencing technical issues with starting Roblox on my PC. Everything was working fine before, allowing me to play online servers. However, on the second day, as I tried to let the updates finish, Roblox stopped opening and displayed an "Unexpected error and Roblox needs to quit" message after a few minutes. I attempted to uninstall and restart, but the problem persists. How can I resolve this issue? Thank you.

Hi, I encountered a hacker while playing Roblox and decided to stop playing the game forever. I had invested money in Robux, but now my account is hacked, causing my friends to be sad. The hacker is targeting them now. The username of the girl who is hacking is unknown to me. I am worried about my school, class, and personal information being compromised. Please help my friends and keep them safe. I hope you have a good day. Goodbye, Roblox.

I need assistance with my Roblox account that was created 2 years ago. The issue arises from the fact that the email address associated with it, [redacted], does not exist anymore. Consequently, when trying to reset my password, I was unable to do so. What steps should I take to resolve this?

I closed Google Chrome and shut down my computer. When I returned a few minutes later and tried to play Roblox by opening Google Chrome, I was prompted to log in, which is unusual because I stay logged in. When I tried to log in, I couldn't access my account. Upon checking my email, I discovered that the email associated with my Roblox account had been changed to a different one, even though it was originally mine. Now, due to this issue, I am unable to access my own account and urgently require assistance.

Today, a disturbing incident unfolded online involving my son (Dino3559) being threatened by another user. The person went as far as making violent threats towards my family, including myself. This user has been harassing my son for six months under different usernames, with "DevEnrique" being one of them. Despite reporting this to the police and providing evidence, the situation remains unresolved. The authorities suggested my son create a new account, but this would result in losing all his progress on ROBLOX. Feeling fearful for our safety, I believe it's necessary to contact a ROBLOX manager urgently. As a concerned parent, I am now advising my friends to reconsider their children's involvement on the platform. I can be reached at [redacted]. Thank you, Pam.

I suspect that my account, SCPG_Conspiracy, has been compromised as I am unable to log in despite attempting a password reset. I fear it may have been tampered with as my usual email for resetting has not been received. This account holds significant value to me, as I have invested a substantial amount in robux. To verify my ownership, I can provide specific details: my birth date is January 21, [redacted], I currently have 0 robux, my recent transactions include world zero and shinobi origin, my latest gameplay was in rogue lineage, and pet ranch simulator was also played recently. I am open to answering additional security questions. I reached out to info@roblox and was directed to seek assistance through the support form, but I have yet to receive a response. I am seeking immediate aid in resolving this issue.

Both of my daughters have Roblox accounts. My 13-year-old daughter's account, with the username azAn34, got logged out accidentally, and she is unable to log back in. On the other hand, my other daughter's account, MEOW200654, is fine, but she can't recall her password as it appears as *******. I attempted to set up a parental email account for assistance, but without the passwords, I am stuck. They have dedicated substantial time to this gaming platform and would prefer not to start over. Your help would be greatly appreciated in resolving this situation.

Today, I received a $25 game card as a Christmas present. Excited to redeem it, I attempted the process for the first time but encountered issues. Unfortunately, my Robux did not appear in my account. When I tried redeeming it again, I received a message indicating it had already been redeemed. Feeling disheartened, I believe I lost both my money and Robux. I am reaching out for assistance in recovering my Robux back into my account. My username is CALLOFDUTY24351.

I recently discovered unauthorized activity on my account. Someone accessed it, made unauthorized purchases using my card, added unfamiliar users as friends, and removed my existing friends. Moreover, they altered my password and PIN, which has locked me out of my account. I hope for ROBLOX to address this matter promptly by providing customer support from actual representatives, as the automated systems and articles have not resolved the issue. I would appreciate it if they can restore my account to its previous state, rectify any fraudulent credit card transactions, and undo any unwanted modifications made by the hacker.

While playing Roblox, I left to message a friend and returned to find out that someone messaged my dad from Messenger because it was on his old phone. He didn't want his Messenger connected to my phone, so he reset it. Now, I can't remember my password. My account is under the name Championgalof_roblox, and the password had something to do with "unicorn," but I've forgotten it. The username might be Kate-funny-cute-badass-single. I would appreciate any help in recovering my account. Thank you.

I encountered an issue while trying to access Roblox to play Adopt Me. It prompted me to log in or sign up, which is unusual because this has never happened before unless Roblox was deleted. I am frustrated as it is not telling me my password, and I am the account owner. This inconvenience is making me dislike the app. I have been using an Apple device for about three years. Could you kindly address this and resolve it by tomorrow, ASAP? Thank you.

When I initially created my account, ABray18, it was the first registration I completed. When asked to set a password, I didn't anticipate needing it again, so I chose something random. Since the account was established years ago on Xbox 1, my password was never requested again. As my Xbox is aging, there may come a time when it ceases to function. Therefore, to safeguard the progress I've made over the years, I'd like to access my account on PC. However, I've forgotten my password. I would be grateful if Roblox could assist in retrieving my password and sending it to the provided email address. This would prevent me from starting over and losing years of progress. Thank you, ABray18.

On November 24, a user with the username lilaisme1245 hacked my account claiming to offer Robux. I agreed, and she instructed me to change my password. After doing so, when I tried to log back in later, I found that my password had been changed. I attempted to reset it using the "forgot password" option, but it was unsuccessful. Please assist me in recovering my account.

I have been paying for my three nephews' Robux memberships, and two of them are working fine. However, one nephew's membership has not been functioning properly since October [redacted]. Despite paying each month since then, he is not receiving the additional Robux for membership payments or the extra when purchasing Robux. I attempted to cancel and renew the membership on December 12 and 13, but the issue persists. The username affected is FrokieHW, and my sign-in is eleflump1. I have been unsuccessful in contacting support through various methods. I request a refund for the months missed and the additional Robux I had to purchase to compensate for the shortfall.

Hello. I have Roblox on my computer and would like to have it on my phone using the same account. However, I couldn't remember my password when I tried to log in, so I attempted to reset it using my email but it didn't work since I didn't provide an email address or phone number when I created my account when I was young. I would appreciate help in recovering my password. My username is: specastral. My password is 7 characters long.