Hey Roblox, so i've written many emails to you guys from your support area and nothing...

GetHuman3874051's Hacked Account issue with ROBLOX from November 2019

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3874051's own words
Hey Roblox, so i've written many emails to you guys from your support area and nothing has changed, my original gmail connected to my account ( Relevant*Fire ) (*****@***.com ) has been deleted that's why i switched my gmail *****@***.com, i've tried to log in numerous times and that hasn't done anything so i need to contact you guys from here so i've been told, so i cannot log into my account ( Relevant*Fire) and i need to change my password quick and secure it so no hackers can log back in i even had my * step verification on and everything, so i need help i don't know what to do it seems i've tried everything except contact you guys from here**Summary: I cannot log into my account ( Relevant*Fire ) my old original gmail ( *****@***.com ) has been deleted, and i want to be able to access my account again i've tried using the support system and not even that seemed to be useful for me*From: Elijah, *thank you.

GetHuman3874051 did not yet indicate what ROBLOX should do to make this right.

How GetHuman3874051 fixed the problem
My original email was deleted roughly a year ago so I asked to have it sent to the recent email attached to my account. It took a while yes but I had roblox to count on me
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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman3874051
Nov 2nd, 2019 - 2 years ago
Not resolved
GetHuman3874051 shared how to fix
Seen by 10 customers so far
Similar issue to 77003 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman3874051 started working on this issue
Nov 2nd, 2019 11:10pm
GetHuman3874051 indicated the issue is not fixed yet.
Nov 3rd, 2019 9:37am
GetHuman3874051 confirmed the issue is fixed. Hooray!
Nov 3rd, 2019 11:40pm
GetHuman3874051 indicated the issue is not fixed yet.
Nov 23rd, 2019 10:24pm
GetHuman3874051 indicated the issue is not fixed yet.
Nov 23rd, 2019 10:46pm