ROBLOX Customer Service Issues

My younger brother's account (amar412215) has been falsely reported. In "Strength Simulator," he was standing on an invisible block that gives gems when filled. While jokingly typing "I’m flying" in the chat, another user threatened to report him. He clarified it was a joke, but now he can't access his account. Upon login attempts, it always shows "connection lost." Even using my account, his name doesn't appear when searched. He's 8 years old, and I'm 12; we are not capable of hacking. He was just playing on the invisible block, which is a game feature. Please assist in restoring his account. He's too young to hack or do anything malicious. I can provide my mom's email for further assistance.

I am having trouble with my Roblox Fastcard purchased at Walmart for $25. I tried to redeem it on my child's Roblox account, but it kept showing an error message. After attempting for a few weeks, I was advised by the Walmart manager to contact Roblox Customer Service for a refund since they couldn't issue a refund in-store. I would appreciate it if someone from Roblox could reach out to me via email or phone at ********** to assist me with getting a refund. Thank you in advance.

I'm having trouble redeeming my Roblox Fastcard purchased at Walmart for $25. Each time I enter the code on my child's Roblox account, it says something went wrong. I tried for two weeks without success. The Walmart manager advised me to contact Roblox Customer Service for a refund since they couldn't process it in-store. I'd appreciate a $25 refund. Please reach out to me via email or phone at **********. Thank you.

A few months ago, my account was hacked. Everything seemed fine initially, but after signing out for an update, I realized someone had taken over my account. I had around [redacted],[redacted] diamonds in ROYALE High and 12,[redacted] Robux, which I had received from a friend recently. When I logged back in, it showed a message about revenge, and all my Robux were gone, along with my outfit items and diamonds in ROYALE High. Bubblegum Simulator, Adopt Me, and Meep City were also affected by the hack. The hacker changed my password and email address; now, I can't access my account as they used a fake email. I desperately want to recover my account, especially my Robux and ROYALE High diamonds. My old username is NikkiMaxwell20. I urge Roblox to assist me in restoring my lost items.

Hello Roblox team, I have not been able to access my account (Relevant_Fire) as my original email connected to it ([redacted]) was deleted. I have attempted to log in multiple times without success and have now resorted to reaching out here for assistance, as suggested. I need to reset my password quickly and securely to prevent any unauthorized access. Despite having 2-step verification enabled, I am still unable to regain access to my account. I appreciate any help you can provide in resolving this issue promptly. Thank you, Elijah

I am having trouble logging into my account with the username [redacted]8. I usually stay logged in on Microsoft Edge, but when I tried to log in again, I was unable to access the site. I suspect this may be related to an old Roblox game scam promising free Robux that I encountered a few years back. I logged out to investigate the issue, but unfortunately, the problem persists. I would appreciate any assistance in recovering my account as I enjoy using Roblox and have invested Robux in it. Thank you for your help.

I encountered a player in a game called Ninja Legends around 7 o’clock who seemed to be really skilled and high-ranking. Even though I'm new to the game, my friends gave me a powerful pet. This player, 6itd, claimed to help new players and asked for my pets to enhance them. After leaving the game and returning in 10 minutes, they denied knowing me when I asked for my pets back. They accused me of being a scammer and gave my pets to a stranger who mocked me. The stranger, along with some others, supported 6itd's actions. ROBLOX, if you see this, please investigate and take action against this player. Alternatively, providing me with Robux would help me recover my pet, as it has a 2 percent chance of obtaining. I can't afford to wait a week to earn enough in-game currency for another chance at getting my pet back. My username is: djalexg24. Please message me for a video of the scam incident for your reference.

I'm seeking assistance to recover my Roblox account, which has been compromised. Despite numerous attempts, I have been unable to regain access to it, even though I've invested a significant amount of money from my bank card. Roblox is essential to me, especially since I am unwell and confined indoors. My account username is: sadieb_x. Regrettably, I fell ill and couldn't secure my account adequately in time. Kindly help me restore it. Thank you.

I recently interacted with a user, inner196, who offered to give me some robux but ended up changing my password and email. Prior to being hacked, my username was bommerj2000, using the email jujharsinghuk1.gmail.com and password Londonuk. The phone number associated with the account was [redacted]76, and I had 55 robux remaining. I kindly request your team's assistance in recovering my account. Thank you in advance for your help.

Hello! Some time back, while playing a game on Roblox, I encountered an error message due to a connection problem. I decided to rejoin but got logged out unexpectedly. When I tried to log back in, I kept getting an "incorrect password" notification despite trying different methods like my phone number and email. I suspect there might have been an issue with my account's information. I have not had any recent conflicts, so I'm puzzled by this situation. This occurred around June 20th, and since then, I have attempted to regain access without success. It would mean a lot to me if I could recover my account. Username: XcCutiePieLover_18xX.

Hello, I encountered a user by the name of inner196 who gained unauthorized access to my account, but I was able to recover it. Unfortunately, during this time, this user took advantage and scammed me of items in Bubblegum Simulator. The pets that were taken include two Platinum Dualcorns, 5 Gloom Shocks, two Night Dwellers, three King Eyes, 5 Evil Marshes, 7 Demon Eyes, a Shiny Lucky Phoenix, and more. I kindly request for these pets to be returned. My username is bommerj2000, and the scammer goes by the username inner196. Your assistance in this matter would be greatly appreciated. Thank you.

Dear Catrina, I noticed my sister's account has been compromised, potentially with over $60 spent on it. Imagine losing that amount due to hacking in a game. Despite contacting Roblox multiple times without a resolution, I hope to speak to a live representative to address this issue. A close friend named Dabharddinound also faced a ban – though she has moved on, I yearn to reunite in-game. She invested in Roblox with purchases like OBC and other currency, creating an alternate account she rarely uses. I desire for both friends to have their accounts reinstated. Sincerely, Your loyal Roblox gamer, max56446/Jonathan Mardigras

My account was compromised recently. I wanted to play Roblox with my best friend but found myself logged out. Despite trying different passwords, none worked. Upon searching for "foxinadapirate Roblox account," I discovered changes to my outfit, status, and group membership that I didn't make. When attempting to reset my password, I realized the associated email had been altered to [redacted] without my knowledge. Unfortunately, I never received the password change email. I fear my account was hacked. I've invested a significant amount in Robux on this account and hope to regain access. My account username is foxinadapirate. Any assistance would be greatly appreciated.

Hello, I am cutegic and I would like to report a scam. I was scammed by a user in the game "Adopt Me" for robux. The user, Blablingo_xo, promised to trade me a giraffe but never fulfilled the exchange as agreed. Despite declining the trade, I lost valuable items including a zombie buffalo, two fly potions, and a ride potion. I received a trade request afterwards, but the scammer left the game without completing the trade, resulting in my loss. I hope necessary actions can be taken to ban the user and recover my items. Your assistance is greatly appreciated as I used my birthday robux for these transactions. Thank you.

Hello Roblox, My account got terminated unfairly, stating unauthorized credit card purchases, which I never made. I left for Europe mentioning it in the chat, and when I returned, my account was gone. I always play within limits and love spending time on Roblox with friends. Please reconsider and reinstate my account CourageousCocoaBean. Kindly reach out to me at [redacted] or +[redacted]2. Your prompt attention is much appreciated. Thank you for your time.

Hello, I recently encountered a user by the name of inner*** who managed to hack into my account. Fortunately, I was able to regain access, but unfortunately, they scammed my entire inventory in Bubblegum Simulator. The items they scammed include two platinum dualcorns, gloom shocks, two night dwellers, three king eyes, evil marshes, Demon eyes, shiny lucky phoenix, and more. I kindly request assistance in asking inner*** to return my pets. My username is bommerj****, and the scammer's username is inner***. I would be grateful if you could address this situation. This incident was incredibly disheartening as I invested a significant amount of time in hatching these pets, only to have them taken by inner***, who displayed a lack of consideration for my efforts. I urge Roblox to intervene by compelling inner*** to return my pets and implementing a trade ban on their account. Despite my attempts to communicate with inner***, they have blocked me, preventing me from requesting the return of my pets. Thank you for your attention to this matter.

Hello, I recently encountered a user named inner*** who gained unauthorized access to my account. Despite regaining control of it, this user managed to scam my entire inventory in Bubblegum Simulator. The stolen items include two Platinum Dualcorns, one Gloom Shock, two Night Dwellers, three King Eyes, one Evil Marsh, one Demon Eye, one shiny Lucky Phoenix, and more. I kindly request your assistance in reaching out to this user, inner***, to return the pets they scammed from me. My username is bommerj****, and the scammer's username is inner***. I am hopeful for your prompt attention to this matter. Thank you. I devoted a significant amount of time to hatch these pets, and it is disheartening to have them taken by inner***, who seems indifferent to my situation. To resolve this issue, I urge Roblox to intervene by compelling inner*** to return my pets and implementing a trade ban on their account. Despite my attempts to communicate with inner***, they have blocked me, making it impossible to request the return of my pets directly. Your help in recovering my pets would be greatly appreciated.

Hello Roblox Team, I need assistance regarding my account 'incrediblesgaming' being hacked. I was using my alt account to experiment with a known scam game out of curiosity while my main account was logged in on another tab. When I returned to my main account, 'Incredibles gaming,' I found it logged out. Despite entering what I know to be the correct password, I couldn't access it. The suspicious game was created by an account named 'iHaTeYoU906,' which I see has been recently terminated. I have invested a substantial amount of money into my account, and I kindly request your help in recovering it.

I recently received a 7-day ban on Roblox and reached out to the appeals team via email. The initial response from a staff member named "Hobbs" accused me of having neo-Nazi connections, specifically with my group being called "Luftwaffe." I clarified that my group, the German EMPIRE, is a Federal Monarchy, not a fascist one. Despite my explanations, further attempts to communicate were ignored. After submitting another ticket requesting clarification, Hobbs mentioned the group "Luftwaffe" again, which I do not have, only "The New German Air Force." I feel unfairly targeted as my account was banned shortly after for ads related to the Bundeswehr, a democratic German military. I tried to engage in a constructive conversation, but my efforts were met with silence. It seems like there are misunderstandings and stereotypes about German groups without considering real-life history or accurate information.

I recently experienced a crash on Roblox a few days ago and lost all my progress. Despite trying to reconnect with a friend and play together, I'm unable to join their game due to technical issues. I've been struggling to get assistance from Roblox customer support and feel frustrated. I have updated my equipment and device, but the problem persists. I'm hoping to resolve this promptly as my friend and I are eager to continue playing together. If anyone has insights on how to address this issue or knows how to escalate it to upper management, I would appreciate the advice. Thank you for any help you can provide in getting this resolved swiftly.