Not giving me my robux or telling me how I can turn my robux credit into robux.

GetHuman-hollymr's Missing Robux issue with ROBLOX from October 2019

Help with my ROBLOX issue
The issue in GetHuman-hollymr's own words
I was trying to redeem my robux game card ... I bought a robux game card and I went to the website and entered the code to redeem them. I certified that I was human and it says that I have ** dollars in credit but still no rubux. How do I redeem the credit or get my robux because I have been waiting, off the app, for my robux and still haven't gotten them. I also did what the help told me to do but its the same thing and its not giving me anything.
Its frustrating because, it says my card has been redeemed but its not giving me my robux even after ** hours. I called customer service but there no help. And it says my credit balance is $**.** if that is my robux how do I turn it into robux.
Giving me my robux, giving me my money back or telling me how I can get my robux credit into robux.
I've been a costumer for I don't know how long.
We've tried everything.
How GetHuman-hollymr fixed the problem
I fix it by going to the catalog in the Roblox website and pressing buy robux and then pressing redeem game card or the bottom option
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ROBLOX

Roblox robux game card
Missing Robux issue
Reported by GetHuman-hollymr
Oct 19th, 2019 - 3 years ago
Fixed
GetHuman-hollymr shared how to fix
Seen by 10 customers so far
Similar issue to 75474 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-hollymr started working on this issue
Oct 19th, 2019 7:40pm
GetHuman-hollymr indicated the issue is not fixed yet.
Oct 20th, 2019 4:28pm
GetHuman-hollymr indicated the issue is not fixed yet.
Oct 20th, 2019 4:30pm
GetHuman-hollymr indicated the issue is not fixed yet.
Oct 20th, 2019 4:35pm
GetHuman-hollymr indicated the issue is not fixed yet.
Oct 20th, 2019 4:41pm
GetHuman-hollymr confirmed the issue is fixed. Hooray!
Oct 20th, 2019 8:03pm