My daughter forgot her password for her Roblox account. However, we believe that she ne...

GetHuman-ldlange's Reset Password issue with ROBLOX from October 2019

Help with my ROBLOX issue
The issue in GetHuman-ldlange's own words
Reset her password because she mistakenly logged out but forgot her password. ... My daughter forgot her password for her Roblox account. However, we believe that she never associated an email with her username*account. She unfortunately logged out of her account about an hour ago, and can no longer get in. We would like to get back into the account so that she may use it again.

GetHuman-ldlange did not yet indicate what ROBLOX should do to make this right.

How GetHuman-ldlange fixed the problem
I filled out the form to contact Roblox Support, and they indicated I needed to email them the purchase receipt for my first payment under Roblox (Robux) so that they can verify ownership of the account. As soon as they received it, they reset my daughter's Roblox account, linked it to my email address, and sent me an email verification. From the reset password link, you would then enter the username and email to login. Go to setting and then account info and verify the email address again.
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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Roblox
Reset Password issue
Reported by GetHuman-ldlange
Oct 5th, 2019 - a year ago
Fixed
GetHuman-ldlange shared how to fix
Seen by 101 customers so far
Similar issue to 73738 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-ldlange started working on this issue
Oct 5th, 2019 6:59am
GetHuman-ldlange indicated the issue is not fixed yet.
Oct 6th, 2019 11:23am
GetHuman-ldlange indicated the issue is not fixed yet.
Oct 6th, 2019 11:23am
GetHuman-ldlange confirmed the issue is fixed. Hooray!
Oct 6th, 2019 6:12pm
GetHuman-ldlange confirmed the issue is fixed. Hooray!
Oct 6th, 2019 6:12pm

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