someone hacked my roblox account

GetHuman-jllewell's Hacked Account issue with ROBLOX from September 2019

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jllewell's own words
The problem: someone hacked my roblox account
GetHuman-jllewell did not yet indicate what ROBLOX should do to make this right.
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How GetHuman-jllewell fixed the problem
We are waiting for GetHuman-jllewell to fix the problem and share the solution with the rest of us customers.
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ROBLOX

Hacked Account issue
Reported by GetHuman-jllewell
Sep 21st, 2019 - 2 mos ago
I have an issue with ROBLOX too
Fixed
Seen by 6 customers so far
Similar issue to 72123 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-jllewell started working on this issue
Sep 21st 8:01pm
GetHuman-jllewell confirmed the issue is fixed. Hooray!
Sep 21st 8:01pm