ROBLOX Customer Service Issues

While in Blocksburg, my friends and I stayed at a hotel, but we had to leave due to its condition. When I asked for a refund, the staff member left the game. Afterward, we were unable to re-enter Blocksburg. I uninstalled Roblox and reinstalled it, but now I can't log in to my account. I never linked an email or set up a password. I'm unsure of what steps to take next as that account is my only recourse. Any assistance in resetting my password would be greatly appreciated.

I am experiencing difficulties with accessing Roblox on my phone. Despite attempting various troubleshooting methods such as restarting the phone and reinstalling the app, I have been unsuccessful in resolving the issue. Roblox was functioning correctly on my device until the August update was implemented. Following the update, the app ceased to function. I kindly request assistance in addressing this matter promptly so that I can resume playing Roblox on my mobile device. Alternatively, if there are any other recommendations for resolving this issue, please advise accordingly. Phone Details: Vivo Y51, Version 5.0.2 Thank you for your attention to this matter. Your help is greatly appreciated. (My apologies if there are any errors in my grammar; this is my first time writing a formal report.)

I was resetting my laptop when I realized that my account "velvetqueen1234" is inaccessible, and I cannot sign back in as I have forgotten my password or it is not being recognized. I would appreciate your assistance in regaining access to my account since I recently added funds to purchase Robux, and I also have Robux from previous transactions. I provided my mom's email and contact number for the password reset, but she has not received any communication. I am unsure which email address was used, and my mom's mobile number has been updated. Please help me reset my password.

Hello, I recently had my Roblox accounts (skylizz113 and lizzsky113) hacked. Both accounts had their passwords changed and one had valuable items stolen. The hackers added their email to one of the accounts and are still on my friends list. I suspect one of them is a friend who accessed my account through Facebook and compromised my email. I have contacted Roblox before with no resolution. I would appreciate it if you could ban the hackers and help me regain access to my accounts. Kindly reach out to me via email. Thank you for your assistance.

Hello, my name is Joshua, and I wanted to share that I had an account called "thefunnyslaper" with 5,[redacted] Roblox. Unfortunately, my older brother logged out of my account as a joke, and I cannot remember the password I set as it was random. I would appreciate it if you could provide me with a link to reset the password at [redacted] Thank you for your help.

I am a member of the IT Team at Las Vegas Sands/Venetian. We suspect that one of our IPs is being blocked and is preventing guests on our WiFi network from accessing your website. We kindly request that someone from your team get in touch with us promptly to resolve this issue. Thank you for your prompt attention to this matter. Jed King Network Engineer III | Information Technology Las Vegas Sands/Venetian [redacted] Las Vegas Boulevard South Las Vegas, NV [redacted] Phone: [redacted] | Mobile: [redacted] Email: [redacted]

This morning, when I logged on, I noticed that the blue search bar had turned grey. Following Roblox support's advice, I cleared my browser history, but this action inadvertently caused me to be locked out of my account (ironmandies55). I have been attempting to reach Roblox support to regain access to my account by resetting my password. Unfortunately, I am unable to change the password due to the email linked to the account's creation. Therefore, I kindly request that you assist me in retrieving my password by sending it to my email. Please note that the password I am referring to is for ironmandies55, not 54, which I temporarily created earlier to seek support notifications.

I have been an active player on Roblox since [redacted] and I truly enjoy the platform. However, I have noticed an abundance of scammers present in many servers. It is concerning to see these individuals targeting players. They repeatedly post the same message promoting a scam website before quickly leaving the server. The frequency of these occurrences is worrying, especially considering the young audience on Roblox who may fall for these scams. I urge the platform to take action to address this issue. Implementing measures like adding a captcha during account creation could deter these scammers. Additionally, removing the scam website entirely would be a step in the right direction. The persistence of these bots is evident, making it crucial for Roblox to find effective solutions. By working to combat this problem, the platform can ensure a safer and more enjoyable experience for all users.

While playing Royale High in Roblox, a player named Hanamaeostulano offered to be friends and give me ##### Robux in exchange for my password. After changing my password and locking me out of my account, I panicked and managed to recover it. Hanamaeostulano, now using the email [redacted], continued to deceive me by claiming she couldn't return the account. Sadly, I fell for her pleas multiple times, only to be left heartbroken and locked out of my account. Despite my efforts, she remains unresponsive, leaving me devastated. My Roblox username is Knownenkhmaa0409.

Hello, my name is Elissar, and I accidentally deleted the Roblox app from my iPad. My username is Elissarroblox123. I forgot my password because I used to log in automatically through the app. I can't remember the email I used to open the account, but I have several phone numbers and emails to provide: [redacted] (no longer active), [redacted], [redacted], and [redacted]. The email addresses associated with my account are [redacted], [redacted], [redacted], and [redacted] I am trying to recover my account, reset my password, and haven't logged in for about two weeks. Please assist me in recovering my account. Thank you.

I am quite upset about an issue with Robux that occurred yesterday. My sister kindly bought me [redacted] Robux instead of the [redacted] I expected, but double the amount was charged to her account. She reached out to Roblox to get the extra [redacted] Robux refunded. I used some of the [redacted] Robux, leaving me with [redacted]. The next day, I only had [redacted] Robux left after planning to change my avatar. Despite this, my sister's account still showed the same amount as when the issue happened. I kindly ask for the return of the [redacted] Robux. Thank you very much. Goodbye!

My account, zachfriestat, has been taken over by someone who changed the password. My brother, Johnathanstam, and I found the person using it and requested them to return it, but they refused. I have been using this account for a long time, and it is disheartening to lose it this way. I can prove zachfriestat is mine with a screenshot where my brother and I are wearing specific outfits. I lost access to my account when I was at summer camp and logged into Roblox from there. I am hoping for assistance in resolving this matter and reclaiming my account where justice prevails.

My username is alexthecool647. Yesterday, I purchased a game pass for [redacted] Robux. Today, while playing on Twisted Restaurant server, a user with the name raid6n started to mock and bully me, eventually demoting me from manager to customer rank. I consider this an unfair action, almost like theft since I had already bought the game pass. Could someone please reach out to raid6n and ask why they are targeting players like this? I would appreciate getting my Robux back. I'm only 11 years old and losing my Robux is very upsetting. Raid6n even banned me and another manager who also paid [redacted] Robux, (User)callummyrie1234, without any valid reason. Thank you for assisting me. I just want to express my gratitude for creating such a fun game. Thank you.

I took a brief hiatus from Roblox to assist my family. Upon my return after about three days, I discovered that I had been logged out of my Roblox account. After multiple failed login attempts, I accessed my profile from another account only to find my avatar had been altered. Despite being logged in on multiple household devices, I couldn't recover my password as I was signed out on all of them. The situation escalated when my email password, which was the same as my Roblox account's, was also inaccessible. The login attempts triggered security concerns, accusing me of being a bot. I urgently need my account recovered since I manage various groups and possess valuable items. Despite trying for approximately two days, I'm still unable to regain access. Kindly reach out to assist me soon, as I have put significant effort into this account. My email is [redacted] and my username is Comedy#[redacted].

A few years ago, my Roblox account CATOFLORD was connected. Unfortunately, it was hacked, leaving me unable to log in. I recall a friend being hacked by a server and advising me to join, leading to me being logged out. I never shared my password and have been unable to access my account since. I am eager to play Roblox again but am disheartened by the loss of my progress and purchases. I had acquired a lot in games like Jailbreak, including an expensive car, as well as items in Murder Mystery and Shark Bite. I am hopeful to recover my account and belongings. If you need details on the last password or email used, please reach out to me. I invested $[redacted] into that account and have been striving to regain access for 2-3 years.

Hello, my username on Roblox is speakerlogin, and unfortunately, I got hacked this afternoon. I was playing Bee Swarm when someone with the username IsacGamer1 asked for help accessing their account. They requested my password under the guise of needing to play on my account. However, after we exchanged logins, they did not play as agreed. Instead, they unfriended me after saying something in another language. I attempted to regain access to my account multiple times to no avail. It seems apparent that I was hacked as IsacGamer1 unfriended me. I would greatly appreciate it if something could be done about this situation. As additional evidence, I also run a YouTube channel under the name "speakerlogin." Thank you for your attention to this matter. Hello, Sir/Madam. I am the father of speakerlogin, and he is quite distressed about the hacking incident. I kindly urge you to take action regarding his account. Thank you very much.

I need help with retrieving my ROBLOX account which was compromised by user MidnightWolve_ss. Despite numerous attempts, using my phone number and @gmail did not work to reset my password. The hacker demanded I give them another account (kellygreen1011) in exchange for mine (nevaesha3), leaving me feeling hopeless. I urge ROBLOX to intervene and assist in recovering my account, nevaesha3, as it contains valuable items. Additionally, it would be beneficial if ROBLOX could implement a feature to safeguard accounts even after an email is hacked. Thank you for your attention to this issue. From, Nevaesha

While playing my favorite game, Mad City, a VIP player offered me a gift and asked me to join their game. Reluctantly, I joined and had to log in, only to discover I was logged out of my account, Creamiiezz. Upon trying to log back in, my saved password didn't work, causing panic. With 2,[redacted] robux and progress in Mad City at stake, I provided details like my original email, [redacted], and past card information for verification. Despite numerous calls to Roblox with no response, I am anxious and eager to connect with a representative for assistance. The lack of communication is frustrating, and I urgently seek help and resolution to this situation.

I received an email from someone on Roblox who mentioned a sudden increase in the value of my items. To ensure I followed the terms of service, they instructed me to join their Discord. After communicating with them in a call, they guided me through various steps like taking screenshots, enabling 2-step verification, and more. Unfortunately, they eventually traded my top limited items to a different account. They reassured me that I would get my items back in three days. However, after waiting and attempting to access my account, I realized I could no longer log in. Resetting my password only displayed my alternate account linked to my email. I shared these details to seek advice as I am feeling quite anxious about this situation.

There seems to be an error with my account 101jazz stating my birthday is June 23, [redacted], instead of June 23, [redacted]. This incorrect birthday entry is limiting my experience on Roblox. I would appreciate it if this could be corrected promptly to fully enjoy the platform. If changing the birthdate is not feasible, I kindly request a refund for the expenses incurred on this account for creating a new one. If these options are not available, I would appreciate the opportunity to speak with a representative over the phone for further assistance.