There was a guy that sent me an email on roblox and he said he noticed a sudden increas...

GetHuman3450896's Hacked Account issue with ROBLOX from August 2019

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3450896's own words
There was a guy that sent me an email on roblox and he said he noticed a sudden increase in value so they had to make sure I had followed the terms of service so I added their discord which was provided in the email they sent me. Then, I went into a call with them and followed steps they told me to follow such as screenshotting getting into my account, *step verification, etc. I followed their steps and after a bit, they traded my top limiteds away to a ‘termination bot limited holder account’. They told me not to worry and that I’d be getting them back in within * days. They acted really nice and things but I checked * days later and I couldn’t get into my account. I tried resetting my password but only my alt account showed up linked to my email when I tried resetting it. I hope I made it detailed enough as I’m really nervous right now..

GetHuman3450896 did not yet indicate what ROBLOX should do to make this right.

How GetHuman3450896 fixed the problem
I contacted roblox, stated the first email I used, linked to my roblox account and resetted my password using that account. Then, I added *step verification, a pin and everything else to make my account safe and to make sure I don't have the same problem again!
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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman3450896
Aug 19th, 2019 - 2 years ago
Fixed
GetHuman3450896 shared how to fix
Seen by 3 customers so far
Similar issue to 67631 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman3450896 started working on this issue
Aug 19th, 2019 9:38pm
GetHuman3450896 confirmed the issue is fixed. Hooray!
Aug 20th, 2019 10:15pm