My account was completely hacked. The girl changed her email to the accounts name and e...

GetHuman-ariiimo's Hacked Account issue with ROBLOX from August 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ariiimo's own words
My account was completely hacked. The girl changed her email to the accounts name and everytime I changed it back she would be able to find a way to change it. I also changed the password several times and this person got in. If you don't believe me I've had this account since **** and it's been the same email for mostly the entire time. The email connected to the account was *****@***.com. And I'm aware I could revert the account but they got into my email as well and changed the password on me and I had two step verfication on. The account is AriiiMota, I have screenshots of threats made against my account and the emails about changing the number and the email before they took over my email. I'm emailing off my back up email, please be able to help I've spent so much on that account and I would really like it back.

GetHuman-ariiimo did not yet indicate what ROBLOX should do to make this right.

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ROBLOX

Hacked Account issue
Reported by GetHuman-ariiimo
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 64718 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-ariiimo started working on this issue
Aug 5th, 2019 7:42pm