Monday the **th a guy name OSHROX contacted me saying he works in security and compromi...

GetHuman3119499's customer service issue with ROBLOX from June 2019

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The issue in GetHuman3119499's own words
Monday the **th a guy name OSHROX contacted me saying he works in security and compromised accounts. He said my account had been flagged, because of recent gain value. Which is true I bought some game cards are Best Buy to purchase some Unlimited Items that I really wanted. Well this OSHROX said he works closely with a woman name Cheryl who is a administrator for Roblox and I am guessing head of the security.**He said he needed me to provide proof that I was the owner of my account or he would have to report it and could cause deletion if I was a “fraud”. I didn’t trust him and answered the questions I needed. He never asked for my password, never asked for my e-mail, never asked for personal information except a few things that didn’t involve giving away my stuff. I had to change my password a few times. The last time I changed it, I couldn’t log back in. I re-changed my password again and noticed my Unlimited Items had been traded off by a user name wjasybot. I did not issue this trade. I did not Okay this trade. **I have only ** days to report this issue. After the ** days they can no longer “help” me get my stuff. They mentioned in the help that if my items were stolen they could courtesy get the value my stuff was worth. They can’t return my account back to the same state. **What I want done, is the items to return to me or the robucks I spent on the items. I really just want my items back.

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ROBLOX

Customer service issue
Reported by GetHuman3119499
Jun 20th, 2019 - a year ago
Not resolved
Seen by 85 customers so far
Similar issue to 53567 others
0 customers following this

Timeline

GetHuman3119499 started working on this issue
Jun 20th, 2019 4:09pm
GetHuman3119499 indicated the issue is not fixed yet.
Jun 21st, 2019 1:28am
GetHuman3119499 indicated the issue is not fixed yet.
Jun 21st, 2019 6:26pm
GetHuman3119499 indicated the issue is not fixed yet.
Jun 21st, 2019 6:27pm
GetHuman3119499 indicated the issue is not fixed yet.
Jun 21st, 2019 6:27pm
GetHuman3119499 indicated the issue is not fixed yet.
Jun 23rd, 2019 5:20pm
GetHuman3119499 indicated the issue is not fixed yet.
Jun 23rd, 2019 5:20pm