ROBLOX Customer Service Issues

My seven-year-old brother was playing Roblox, specifically in the Work at a Pizza Place game. While he was playing, someone made inappropriate comments to him, which I have screenshots of with the username. This occurred when my brother was not at his tablet. I am very upset about this situation and would like the person responsible to be banned from the platform.

My brother is having trouble with his account's password after playing a game where he entered his username and password. We suspect he might have been scammed or hacked. The individual who recommended the game to him has the username "Ethankoolkid1211." Unfortunately, my brother can't recall the game's name. Without access to his account, we can't check his recent activities. He invested $50 in real money for in-game currency and didn't link an email or phone number to the account, which is frustrating. I'm seeking assistance in recovering his account due to the significant investment. Please reach out to me using the provided email if you can help with this issue.

I need to report a scammer who tried to trick me into giving away my account information. The scammer, with the username X_xDeqthxX, asked for my password to purchase 4k Robux with a Visa card, claiming it was to help me. I foolishly shared the login details for my alt account, ish_royaltyice. Soon after, I received an email notification about an attempted change to the account's verified email address. The scammer then revealed their true intentions by asking for access to my main account, which I refused. When I threatened to report the incident to Roblox, the scammer promptly removed me from their contacts. I urge for the account X_xDeqthxX to be banned to prevent them from defrauding others. My main account username is Astophix, and the alt account I shared, unknowingly, is ish_royaltyice.

I recently broke up with my boyfriend and confided in a 'friend' who claimed to know a million diamond glitch in Royal High. She asked for my password to help me but when I logged in the next day, I realized I had been hacked. Can someone assist me in recovering my account and changing the password to prevent further access? The hacked account username is XXXrainbowacidXXX.

I am having issues with my Roblox account Zolgaleo_sun as it has been hacked. I noticed the problem a day ago. I attempted to log in multiple times with my password "b1506rr-" but I was unsuccessful. Frustrated, I remembered my brother's account, contacted him, but received no response before he unfriended and blocked me. As a last resort, I asked my sister to log in, where she encountered an individual playing Bloxburg who refused to acknowledge me as the rightful owner and proceeded to demolish my in-game house. Upset by these events, I returned the phone to my sister, who informed me that the individual was a hacker and had also blocked her account.

I allowed my brother to play on my Roblox account since he didn't have any Robux on his own. While he played, he promised to give me Robux, but I didn't pay much attention and went about my evening. The next morning, I tried to log in, but it kept saying my username or password was wrong, even though I'm certain I entered them correctly. I'd appreciate it if Roblox could assist in resolving this issue. My account name is xxXDarkXNightXxx5. Apologies for the duplicate post earlier.

My son's Roblox account is "noahtheproooo," and due to his young age of 9, he hadn't linked it to an email address. Unfortunately, one of his acquaintances accessed his account without permission. We urgently need to regain access as we've invested significant real money into it, which is financially difficult for us. He thinks the password might be "nooooooo," but it's not working. I typically use variations of "nbwhittt09" or "Nbwhitt" for passwords. Since I've used my credit cards for purchases on the account, I believe they have my contact details. Although the temporary debit cards I used are no longer available, I can provide the name and address associated with the account: Amanda H./H. [redacted] Folk Ream Rd, lot195 Springfield, Ohio [redacted] Alternatively, I always provided my email address, [redacted], when prompted for contact information. Please assist in resolving this issue promptly as my child is devastated.

Yesterday, I redeemed a $25 game card to purchase [redacted] robux. Unfortunately, without making any purchases, all my robux disappeared the following day, and my credit balance dropped from 30 cents to $5.35. Using the remaining credit, I bought [redacted] robux but once again woke up to find zero robux the day after. My suggested resolution would be for Roblox to either provide me with $25 credit after verifying the issue or restore the [redacted] robux to my account. Thank you.

I (natatatkat) and my friend (Antarctica24679) need to reset our account passwords due to possible security concerns. We did not link our parents' emails to the accounts. I recall my previous password was "kittycatsrule:3" and my friend's was "imissrose." We hope you can assist us in retrieving our passwords as we have made purchases with Robux that we do not want to lose. Please contact us via the provided email to help us resolve this issue. Thank you.

I need help with linking my brother's Xbox Roblox account to his iPad. Unfortunately, I accidentally unlinked his account while following the wrong instructions. Now, I can't remember the password, and I can't find any relevant information in your articles. His username is Boog7854, and it's important to us to retrieve the password. He plays regularly with his friends, and it's frustrating not to have access. I've already sent two emails and tried calling three times, but haven't received any response. Your assistance in recovering the password and emailing it to me would be greatly appreciated. Thank you.

Hello Roblox Community, I encountered a troubling situation during my time playing "Mad Games" on the platform. While witnessing other players teaming up and engaging in unfair gameplay, I made the misguided decision to join them with my friends. Unfortunately, I was reported by another player for teaming, leading to the termination of my account with a red error message displaying upon exiting the game. I acknowledge my mistake in participating in teaming without fully understanding the rules and consequences, especially considering that other players were also engaging in the same behavior without facing repercussions. My Roblox username is Kissludde, and I am reaching out to request assistance in resolving this matter. Kindly review the situation and consider lifting the ban imposed on my account. Any guidance or clarification regarding this issue would be greatly appreciated. Thank you for your attention and support. Best regards, Ludwig

Hello, my name is Alec. I've had the account ash3025 since July [redacted]. Recently, my account was hacked, but I have since recovered it. Prior to the hack, I had approximately 3,[redacted] robux that I had saved for several years. After retrieving my account, I noticed only 25 robux remaining. Upon checking my inventory, I discovered 5 shirts I didn't purchase, totaling 1,[redacted] robux. One of the shirts is a valuable 1,[redacted] robux t-shirt called "Rick&Morty." Any assistance with this matter would be greatly appreciated. Thank you.

While enjoying Roblox, I visited a Poke group and followed game links in the comments promising free Robux. Thankfully, I didn't enter my password due to the presence of other players. However, I mistakenly entered my password in a game and got kicked out. The next day, I couldn't access my account. After attempting to log in and going through the verification process, I received an incorrect username and password message. Realizing my error, I regret falling for the links and feel frustrated as I had purchased expensive passes in Royal High and other games. I plead with Roblox to restore my account, promising not to engage in such actions again. It has been a month or weeks since I last accessed my account. Roblox, kindly help me regain access and reset my password.

While playing Roblox, I made the mistake of clicking on a random link in the comments section of Pokes' group. It led me to a game where people claimed there was a hacking threat, so I quickly left and went to another game. Unfortunately, when I entered my password there, I got kicked out. The following day, I realized I couldn't access my account despite numerous attempts at verification. It's frustrating because I had made purchases like game passes, and I miss playing Roblox. I kindly request to regain access to my account with the username pandagirl859567 and reset my password. Your assistance in resolving this matter would be greatly appreciated.

My Roblox account has been terminated for violating the terms of use for two days now. I've submitted four appeals, requesting my account to be restored and to be unhardware banned so I can play games, but haven't received a response from a real person regarding the status of my appeal. My username is OhThatsTaylor. I understand that once an account is deleted, it can't be restored, but I'm asking for one more chance to have my account back. If that's not possible, at least unhardware ban me so I can start fresh and play normal games on the website. I apologize for breaking the terms of use and I promise not to do it again. Please respond to my email promptly regarding these matters. Thank you.

The speed rate on some games on Amazon Kindle is disappointing. Popular games like RoCitizens and Royale High face lag issues and may even crash for Kindle users, affecting gameplay. Kindle users often feel left out as games are either delayed or unavailable compared to other devices. Personally, playing RoCitizens on my Kindle Fire led to crashes and severe lag during loading, ultimately disrupting my experience. The game in question, Roblox, specifically Rocitizens, needs to address these performance issues promptly. Kindle users, along with other device users, deserve smoother and faster gameplay without lags or crashes. Your attention to improving the game's performance for all users, regardless of the device, would be greatly appreciated. Thank you for considering this feedback.

Dear Roblox, I recently discovered how to reach out to you, but unfortunately, my account was hacked a few days ago or perhaps a week back. I suspect the culprit is a user named PINKYUNICORN_XXX. Although I don't know this person in real life, I truly miss my account and I'm hopeful that you can assist me in resolving this issue. To provide some context, the incident started with receiving a message from the aforementioned user asking for my password under the guise of a friendly challenge. Regrettably, I disclosed my password, which was kirsten_roblox at the time, and she subsequently changed it. I deeply appreciate your attention to this matter and any help you can offer. Warm regards, Kirsten P.S. Thank you for taking the time to read this.

I am experiencing an issue with my account not displaying the verification page. The verification page does not show anything whenever it pops up. My account functions properly on Xbox, but on my iPad, it doesn't. I recently purchased robux and often play on my iPad, so I am eager to resolve this matter. Can this problem be fixed? I appreciate any help in advance.

I recently purchased a Robux card, followed the instructions, and added it to my account. However, when I checked my balance, it only showed 10 Robux instead of the [redacted] I was supposed to receive. I've been struggling to log back into my account and suspect it may have been hacked. Please assist me with this issue promptly. Thank you.

My cousin, Alex, was hacked. At first, I thought she was joking, but it turned out to be true. She's been struggling for days to regain access to her account, and she keeps discussing it non-stop. She had a lot of Robux and OBC, so it's really unfair that everything was taken from her. I even tried talking to the hacker, pretending not to know the situation, but once I revealed that I knew, they immediately blocked me. Alex's Roblox account is alex_madornah1. I hope someone can assist us with this issue. You can contact me at [redacted] or reply here. Thank you in advance for any help.