My mother’s card has been used for unauthorized Roblox purchases every day. My little s...

GetHuman-esmeejim's Hacked Account issue with ROBLOX from May 2019

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Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-esmeejim's own words
My mother’s card has been used for unauthorized Roblox purchases every day. My little sister has an account which she has been denied access to. She was logged out and her password doesn’t work anymore which means someone hacked her account and changed the password. That person continues to use the card every day and has made purchases totaling up to hundreds of dollars and it is ridiculous. My mother needs all of that money back, please help us. My little sister’s account’s username is Maklary****.
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ROBLOX

Hacked Account issue
Reported by GetHuman-esmeejim
May 9th, 2019 - a mon ago
I have an issue with ROBLOX too
Not resolved
Seen by 5 customers so far
Similar issue to 44024 others
0 customers following this
Timeline
GetHuman-esmeejim started working on this issue
May 9th 2:00am
GetHuman-esmeejim indicated the issue is not fixed yet.
May 9th 2:19pm
GetHuman-esmeejim indicated the issue is not fixed yet.
May 10th 2:43am
GetHuman-esmeejim indicated the issue is not fixed yet.
May 10th 5:57pm