Hi there.*I have been charged twice for Robux that I didn't purchase.*Unsure as to what...

GetHuman-kelvine's Refund Issue with ROBLOX from March 2019

Help with my ROBLOX issue
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-kelvine's own words
Hi there.*I have been charged twice for Robux that I didn't purchase.*Unsure as to what has happened.*First transaction.*Order number: GPA.****-****-****-******Order date: ********** *:**:** PM*Item*Price****** Robux (Roblox)*$***.***Total: $***.***(Includes GST of $**.**)*Payment method:**Visa-******Second Transaction*Order number: GPA.****-****-****-******Order date: ********** *:**:** PM*Item*Price***** Robux (Roblox)*$**.***Total: $**.***(Includes GST of $*.**)*Payment method:**Visa-******If you can please help my by cancelling these payments before the Visa Hold becomes a Visa purchase that would be greatly appreciated.**Thanks Kelvin

GetHuman-kelvine did not yet indicate what ROBLOX should do to make this right.

How GetHuman-kelvine fixed the problem
I emailed *****@***.com.*They replied within a day and have said they will refund the purchase.*Am waiting now for the Visa Hold to be removed from my Bank Card.
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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Refund Issue
Reported by GetHuman-kelvine
Mar 28th, 2019 - 2 years ago
Fixed
GetHuman-kelvine shared how to fix
Seen by 502 customers so far
Similar issue to 33355 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-kelvine started working on this issue
Mar 28th, 2019 3:05pm
GetHuman-kelvine confirmed the issue is fixed. Hooray!
Mar 31st, 2019 9:05pm
GetHuman-kelvine confirmed the issue is fixed. Hooray!
Apr 1st, 2019 8:06pm

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