Hi there.*I have been charged twice for Robux that I didn't purchase.*Unsure as to what...

GetHuman-kelvine's Refund Issue with ROBLOX from March 2019

Help with my ROBLOX issue
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-kelvine's own words
Hi there.*I have been charged twice for Robux that I didn't purchase.*Unsure as to what has happened.*First transaction.*Order number: GPA.****-****-****-******Order date: ********** *:**:** PM*Item*Price****** Robux (Roblox)*$***.***Total: $***.***(Includes GST of $**.**)*Payment method:**Visa-******Second Transaction*Order number: GPA.****-****-****-******Order date: ********** *:**:** PM*Item*Price***** Robux (Roblox)*$**.***Total: $**.***(Includes GST of $*.**)*Payment method:**Visa-******If you can please help my by cancelling these payments before the Visa Hold becomes a Visa purchase that would be greatly appreciated.**Thanks Kelvin
GetHuman-kelvine did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman-kelvine fixed the problem
I emailed *****@***.com.*They replied within a day and have said they will refund the purchase.*Am waiting now for the Visa Hold to be removed from my Bank Card.
Please help with my ROBLOX issue
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Refund Issue
Reported by GetHuman-kelvine
Mar 28th, 2019 - 22d ago
I have an issue with ROBLOX too
Fixed
Seen by 6 customers so far
Similar issue to 33355 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-kelvine started working on this issue
Mar 28th 3:05pm
GetHuman-kelvine confirmed the issue is fixed. Hooray!
Mar 31st 9:05pm
GetHuman-kelvine confirmed the issue is fixed. Hooray!
Apr 1st 8:06pm