My son and daughter both have roblox accounts. Today I was changing both account passwo...

GetHuman2615458's customer service issue with ROBLOX from March 2019

Help with my ROBLOX issue
The issue in GetHuman2615458's own words
My son and daughter both have roblox accounts. Today I was changing both account passwords, but now we cannot access my daughter's account anymore. Apparently with the manage passwords feature in google chrome, the passwords were mixed up. I have changed the password on my son's account and working fine, and I thought I had registered them both under my same phone number *** ********** or my email *****@***.com. However when I try to get access to recover her account I seem to have forgotten how I initially registered her account, and cannot reset her password. Her Roblox name is ajdragon***. PLEASE HELP!
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ROBLOX

Customer service issue
Reported by GetHuman2615458
Mar 28th, 2019 - a mon ago
I have an issue with ROBLOX too
Fixed
Seen by 8 customers so far
Similar issue to 33328 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman2615458 started working on this issue
Mar 28th 10:47am
GetHuman2615458 indicated the issue is not fixed yet.
Apr 5th 1:53am
GetHuman2615458 indicated the issue is not fixed yet.
Apr 5th 9:34am