I would like to gain access to my Sons Roblox account. A hacker has changed the email a...

GetHuman2613974's Hacked Account issue with ROBLOX from March 2019

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Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2613974's own words
I would like to gain access to my Sons Roblox account. A hacker has changed the email address and also inputted a * digit pin so that I can no longer get control of my Sons account. This hacker has total control of the account that I have paid membership for a whole year. I have submitted a ticket twice within * days and have not heard no response from the company. I just want to have control of the account , change the user name and password of this account. Thank You Erika
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Hacked Account issue
Reported by GetHuman2613974
Mar 28th, 2019 - a mon ago
I have an issue with ROBLOX too
Not resolved
Seen by 3 customers so far
Similar issue to 340 others
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GetHuman2613974 started working on this issue
Mar 28th 3:10am