I would like to gain access to my Sons Roblox account. A hacker has changed the email a...

GetHuman2613974's Hacked Account issue with ROBLOX from March 2019

3 views
 | 
340 similar
 | 
0 following
Help with my ROBLOX issue
First: share to improve GetHuman2613974's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2613974's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2613974 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2613974's own words
I would like to gain access to my Sons Roblox account. A hacker has changed the email address and also inputted a * digit pin so that I can no longer get control of my Sons account. This hacker has total control of the account that I have paid membership for a whole year. I have submitted a ticket twice within * days and have not heard no response from the company. I just want to have control of the account , change the user name and password of this account. Thank You Erika
GetHuman2613974 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman2613974 fixed the problem
We are waiting for GetHuman2613974 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2613974 fixes it.
This email address isn't valid

ROBLOX

Hacked Account issue
Reported by GetHuman2613974
Mar 28th, 2019 - a mon ago
I have an issue with ROBLOX too
Not resolved
Seen by 3 customers so far
Similar issue to 340 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2613974 started working on this issue
Mar 28th 3:10am