Before contacting them, items GetHuman2611065 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2611065's own words
Hello my sons account has been hacked by his friend and we spent roblox bucks on it. His username was robloxkody**** and the password was karie*** which I tried changing because the person was playing under my sons account. I do not remember the email address associated with his roblox account but they are able to buy roblox bucks with my account I hope not but I did buy a lot of roblox bucks with his account.
GetHuman2611065 did not yet indicate what ROBLOX should do to make this right.
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