I got onto roblox and my account was logged out. I tried logging in with my fingerprint...

GetHuman2603581's Hacked Account issue with ROBLOX from March 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2603581's own words
I got onto roblox and my account was logged out. I tried logging in with my fingerprint like usual but it wasn’t working, so I manually typed my password. After I tried all my other passwords I’ve ever created but it didn’t work. So I then tried to revert my account and change the password, but it said my email and phone number weren’t attached to the account. I then sent an email to roblox trying to get help with my issue.
GetHuman2603581 did not yet indicate what ROBLOX should do to make this right.
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Hacked Account issue
Reported by GetHuman2603581
Mar 27th, 2019 - 24d ago
I have an issue with ROBLOX too
Not resolved
Seen by 6 customers so far
Similar issue to 33018 others
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Items needed
Account holder name
Billing address
Email address on account
GetHuman2603581 started working on this issue
Mar 27th 1:48pm