Before contacting them, items GetHuman2593401 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2593401's own words
I am a parent. My name is Michael. My son is *. Someone talked him into giving his password and they took over his account. Scote*** is his login. They are using his name and information to talk to his friends. Being a bully and telling saying “mean” things. He unfriended him immediately and doesn’t know who it is. The person already changed the password and email associated with the account. Please help with this.
GetHuman2593401 did not yet indicate what ROBLOX should do to make this right.
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